NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
39 reports7,500 miles · Jun 24, 2016
EquipmentLatches/locks/linkages
CYBER SAFETY ALERT - BAD SOFTWARE UNLOCKS ALL DOORS 100X /DAY COUNTERMANDING DRIVER INPUT: PLEASE MAKE THIS A RECALL TO FORCE THEM TO FIX THIS VERY DANGEROUS OCCUPANT SAFETY PROBLEM. CAR HAS BEEN TO 2 DEALERS 4 X TOTAL, THEY KEEP SAYING ITS UNFIXABLE. KIA CUST SERVICE REFUSE TO DO ANYTHING.(KIA CASE #[XXX], ) DAYTONA BEACH…
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CYBER SAFETY ALERT - BAD SOFTWARE UNLOCKS ALL DOORS 100X /DAY COUNTERMANDING DRIVER INPUT: PLEASE MAKE THIS A RECALL TO FORCE THEM TO FIX THIS VERY DANGEROUS OCCUPANT SAFETY PROBLEM. CAR HAS BEEN TO 2 DEALERS 4 X TOTAL, THEY KEEP SAYING ITS UNFIXABLE. KIA CUST SERVICE REFUSE TO DO ANYTHING.(KIA CASE #[XXX], ) DAYTONA BEACH DEALER REFUSES REFUND OR REPLACEMENT CAR. IS THERE ANY WAY FOR SOMEONE FROM NHTSA TO CONTACT KIA IN KOREA AND GET SOME ACTION ON FIXING THE SOFTWARE DOOR UNLOCK 100X / DAY PROBLEM ? THERE ARE 4 DIFF SITUATIONS IN WHICH THE DOORS UNLOCK CREATING A VERY UNSAFE SITUATION FOR CRIME/CARJACKING/ AND WORSE. 2014 KIA SEDONA EX VIN # [XXX] ITS SHOULD BE A SIMPLE SOFTWARE UPDATE FIX TO ALLEVIATE THE PROBLEM : UNLOCKS WITHOUT DRIVER PERMISSION WHEN: 1. PUT IN PARK 2. KEY OUT 3. KEY IN 4. IF YOU WANT TO WARM UP CAR WHILE LOADING CARGO/PEOPLE IT CONSTANTLY COUNTERMANDS THE DRIVER INSTRUCTION TO LOCK DOORS, THIS GOES LIKE THIS: DRIVER PUSHED LOCK BUTTON , IT UNLOCKS ALL DOORS W/O PERMISSION, DRIVE AGAIN PUSHES LOCK, IT IMMEDIATELY UNLOCKS ALL DOORS AGAIN, REPEATS OVER AND OVER AND OVER INFINITELY ... IN THIS DAY /AGE OF TERRORISM, CRIME, KIDNAPPING, ETC... ITS IMPERATIVE THAT NHTSA AND CITIZENS GET THESE SITUATIONS SOLVED SO THAT AT LEAST THE DRIVER CAN KNOW THE DOORS STAY LOCKED WHEN THE LOCK BUTTON IS PUSHED AND THAT THE COMPUTER WON'T CONSTANTLY VETO DRIVER EFFORTS FOR SECURITY. THANKS>.. PLEASE SO SOMETHING < ANYTHING!>.. KIA CUST SERVICE REFUSES TO DO ANYTHING EXCEPT READ FROM A SCRIPT. KIA HEADQUARTERS IN KOREA SEEM NOT TO HAVE CONTACT # INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10876358
7,500 miles · Jun 13, 2016
Electrical SystemLatches/locks/linkages
CYBER SECURITY ISSUE: WHEN DRIVER STOPS CAR: DOOR UN-LOCK 100X/DAY, CONSTANT BATTLE FOR SECURITY. DEALER SAYS THERE IS NO WAY TO FIX IT, BUT REALLY THERE IS. SOFTWARE PATCH FROM KIA WOULD ALLOW DEALER WITH SCAN TOOL TO CHANGE PREFERENCES SO THAT THE DOOR LOCKS STAY LOCKED UNTIL USER DETERMINES THAT THE "COAST IS CLEAR" OF CRI…
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CYBER SECURITY ISSUE: WHEN DRIVER STOPS CAR: DOOR UN-LOCK 100X/DAY, CONSTANT BATTLE FOR SECURITY. DEALER SAYS THERE IS NO WAY TO FIX IT, BUT REALLY THERE IS. SOFTWARE PATCH FROM KIA WOULD ALLOW DEALER WITH SCAN TOOL TO CHANGE PREFERENCES SO THAT THE DOOR LOCKS STAY LOCKED UNTIL USER DETERMINES THAT THE "COAST IS CLEAR" OF CRIMINALS, TERRORISTS, CARJACKERS, KIDNAPPERS, KILLERS, ROBBERS, RAPISTS,ETC THIS MAY SOUND INNOCUOUS BUT THE REALITY IS: IF DRIVER UNLOCKS JUST THE DRIVER DOOR, THE ALL OTHER DOORS INCLUDING TAILGATE UNLOCK MAKING CAR OPEN TO THE WORLD, WHEN DRIVER RELOCKS THE DOORS, THE COMPUTER UNLOCKS THEM AGAIN, THIS GOES ON UNTIL THE FRUSTRATED DRIVER EITHER EXITS THE CAR OR RESTARTS CAR AND PUTS IT IN GEAR, THEN HE HAS TO AGAIN RELOCK THE DOORS. VERY UNSAFE : IN THIS DAY AND AGE OF CYBER SECURITY ISSUES WITH TERRORIST AND CARJACKING, KIDNAPPING ETC. ALL DOORS ARE ALSO UNLOCKED WHEN THE CAR IS PUT IN PARK, DRIVER RELOCKS, THEN WHEN KEY IS WITHDRAWN FROM IGNITION DOORS AGAIN UNLOCK, DRIVER RELOCKS AGAIN, WHEN DRIVER PUTS KEY RESTARTS THE CAR, ALL DOORS AGAIN UNLOCK... ITS NEAR CONSTANT EXPOSURE TO THE WORLD OF CRIMINALS. I HAVE CONTACTED KIA DEALERS, TAKEN IT IN TWICE-NO LUCK, CALLED KIA HEADQUARTERS CUST SERVICE 6-7 TIMES - NO RESPONSE AFTER 1 WEEK, CALLED 14 KIA DEALERS - NO HELP, EVEN TWEETED 4 TIMES TO KIA CEO [XXX].- NO RESPONSE AFTER 5 DAYS.. PLEASE MAKE THIS A RECALL FOR SW UPDATE OR REPLACE BCM WITH UPDATED VERSION.. CRIMINALS ARE SMART AND THEY KNOW THEY SIMPLY HAVE TO WAIT THAT SOME POOR VICTIM STOPS THE CAR TO KNOW THAT THE DOORS WILL OPEN, AND THEY THEN CAN ARGUE THAT THE VICTIM ACTUALLY OPENED THE DOORS MAKING IT AS IF IT WERE AN INVITATION. THANK YOU THANK YOU THANK YOU AHEAD OF TIME ! THIS IS VERY INSECURE CRITICALLY DANGEROUS ISSUE AND ALSO DISTRACTS THE DRIVER ALOT (DISTRACTED DRIVING IS DANGEROUS). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10873812
7,300 miles · Jun 13, 2016
Electrical System
TL* THE CONTACT OWNS A 2014 KIA SEDONA. THE CONTACT STATED THAT WHILE IN PARK AND ATTEMPTING TO START THE VEHICLE, ALL DOORS INDEPENDENTLY UNLOCKED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO MULTIPLE DEALERS WHO WERE UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE…
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TL* THE CONTACT OWNS A 2014 KIA SEDONA. THE CONTACT STATED THAT WHILE IN PARK AND ATTEMPTING TO START THE VEHICLE, ALL DOORS INDEPENDENTLY UNLOCKED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO MULTIPLE DEALERS WHO WERE UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,300. ...UPDATED 08/15/16 *BF *CN
NHTSA ODI #10873796
12,257 miles · Apr 18, 2016
Unknown Or Other
RECENTLY I HAVE BEEN HAVING PROBLEMS PLACING THE VEHICLE IN PARK. I PRESS THE SIDE BUTTON, BUT AM UNABLE TO SHIFT INTO THE PARK POSITION. NOW, I AM UNABLE TO PLACE IN PARK, AND MUST SHUT THE CAR OFF IN NEUTRAL. DOING SO MEANS I AM UNABLE TO REMOVE THE KEYS FROM THE IGNITION. THE VEHICLE WAS MOTIONLESS AND MY FOOT WAS FIRMLY ON T…
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RECENTLY I HAVE BEEN HAVING PROBLEMS PLACING THE VEHICLE IN PARK. I PRESS THE SIDE BUTTON, BUT AM UNABLE TO SHIFT INTO THE PARK POSITION. NOW, I AM UNABLE TO PLACE IN PARK, AND MUST SHUT THE CAR OFF IN NEUTRAL. DOING SO MEANS I AM UNABLE TO REMOVE THE KEYS FROM THE IGNITION. THE VEHICLE WAS MOTIONLESS AND MY FOOT WAS FIRMLY ON THE BRAKES. THIS COULD BECOME A MAJOR PROBLEM, NOT ONLY IN THEFTS, BUT ANYWHERE IN PUBLIC THAT YOU MUST PARK IT.
NHTSA ODI #10860143
53,000 miles · Feb 21, 2016
Electrical SystemPower TrainService Brakes
I WAS DRIVING THE 2014 KIA SORENTO ON US27 IN CINCINNATI, OHIO (55MPH ZONE) AND ALL OF A SUDDEN THE VEHICLE SLOWED (I WASN'T PRESSING THE BRAKE PEDAL) AND THE VEHICLE STOPPED IN THE MIDDLE OF A BUSY ROADWAY. I HAD TO FLOOR THE GAS TO GET IT TO MOVE TO THE SIDE OF THE ROADWAY. THERE WAS A ODOR OF SOMETHING BURNING WHEN I FINALL…
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I WAS DRIVING THE 2014 KIA SORENTO ON US27 IN CINCINNATI, OHIO (55MPH ZONE) AND ALL OF A SUDDEN THE VEHICLE SLOWED (I WASN'T PRESSING THE BRAKE PEDAL) AND THE VEHICLE STOPPED IN THE MIDDLE OF A BUSY ROADWAY. I HAD TO FLOOR THE GAS TO GET IT TO MOVE TO THE SIDE OF THE ROADWAY. THERE WAS A ODOR OF SOMETHING BURNING WHEN I FINALLY GOT OUT OF THE ROAD. THE TRACTION CONTROL LIGHT WAS ILLUMINATED DURING THE TIME. THE VEHICLE HAD TO BE TOWED TO A LOCAL KIA DEALER. THEY SAID IT HAD 5 MAJOR CODES ON DIAGNOSTIC, THEY COULDN'T DUPLICATE THE PROBLEM THAT LEAD ME TO THE DEALER. BUT THEY WOULDN'T RETURN THE VEHICLE DUE TO SAFETY CONCERNS.
NHTSA ODI #10837349
19,642 miles · Feb 5, 2016
Visibility/wiper
MY WIPER MOTOR HAD TO BE REPAIRED TWICE BECAUSE OF SNOW AT A COST OF $168.00 I HAVE HAD MANY CARS AND NONE THAT COULD NOT BE USED IN THE SNOW. WHEN IT STOPS I AM DRIVING ON A HIGHWAY I CAN NOT SEE COULD BE IN A VERY BAD ACCIDENT. I FEEL THERE IS A DEFECT.
NHTSA ODI #10824552
6,000 miles · Jun 29, 2015
Vehicle Speed Control
TL* THE CONTACT OWNS A 2014 KIA SEDONA. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE ACCELERATED AND DECELERATED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. UPDATED 09/03/15*LJ …
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TL* THE CONTACT OWNS A 2014 KIA SEDONA. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE ACCELERATED AND DECELERATED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. UPDATED 09/03/15*LJ UPDATED 11/01/2017*CN
NHTSA ODI #10730892
18,000 miles · Dec 17, 2014
EngineVehicle Speed Control
AT VARIOUS TIMES WHEN WE DEPRESS THE ACCELERATOR PEDAL THE ENGINE WILL NOT RESPOND. UNTIL WE TAP ON THE PEDAL SEVERAL TIMES THEN THE ENGINE RPM'S WILL ADVANCE. THIS CONDITION IS VERY HAZARDOUS BECAUSE IF WE ARE TRYING TO MERGE INTO MOVING TRAFFIC THE VEHICLE WILL ONLY MOVE AT ENGINE IDLE SPEED. THIS CONDITION COULD CAUSE A SERI…
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AT VARIOUS TIMES WHEN WE DEPRESS THE ACCELERATOR PEDAL THE ENGINE WILL NOT RESPOND. UNTIL WE TAP ON THE PEDAL SEVERAL TIMES THEN THE ENGINE RPM'S WILL ADVANCE. THIS CONDITION IS VERY HAZARDOUS BECAUSE IF WE ARE TRYING TO MERGE INTO MOVING TRAFFIC THE VEHICLE WILL ONLY MOVE AT ENGINE IDLE SPEED. THIS CONDITION COULD CAUSE A SERIOUS CRASH OR EVEN DEATH AS WE NEVER KNOW WHEN THE VEHICLE WILL FAIL TO ACCELERATE. *TR
NHTSA ODI #10664764
5,500 miles · Jun 30, 2014
Vehicle Speed ControlCrash
TL* THE CONTACT OWNS A 2014 KIA SEDONA. THE CONTACT STATED THAT WHILE COMING TO A COMPLETE STOP, THE VEHICLE SURGED WHEN THE BRAKE PEDAL WAS DEPRESSED AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. A RAPID INCREASE IN THE RPMS ALSO OCCURRED DURING THE MALFUNCTION. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TAKEN TO AN AU…
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TL* THE CONTACT OWNS A 2014 KIA SEDONA. THE CONTACT STATED THAT WHILE COMING TO A COMPLETE STOP, THE VEHICLE SURGED WHEN THE BRAKE PEDAL WAS DEPRESSED AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. A RAPID INCREASE IN THE RPMS ALSO OCCURRED DURING THE MALFUNCTION. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE FUEL INJECTOR WAS CLEANED HOWEVER, THE FAILURE RECURRED. THE VEHICLE HAD NOT BEEN REPAIRED FOR THE MOST RECENT FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 3,500. UPDATED 8/19/14*CN
NHTSA ODI #10606903
NHTSA investigations
1EA19001 · Electrical Overstress
Opened Apr 19, 2019 · Closed Sep 19, 2024
Status: closed (inferred from source dates) · Air Bags: Air Bag/restraint Control Module
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW. The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications. The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU. In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment. FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle. Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW. These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes. An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time. In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU. This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners. Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW. The risk associated with the ASIC is equally shared among all OEMS involved in the investigation. The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage. There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation. The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU. If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC. Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC. All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled. In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024. With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.