2008 Kia Sedona

The contact owned a 2008 Kia Sedona. The contact stated while the vehicle was parked at a friend’s residence, the contact exited the vehicle and took the baby she was caring for inside the residence of the friend. Upon returning outside, the contact became aware that the vehicle was on fire and the vehicle was engulfed in flames. The Fire Department arrived on the scene and extinguished the fire. The Fire Marshall informed the contact that the fire had started in the engine compartment. Additionally, a Fire Report was filed; however, the information was unavailable. The fire caused damage to the friend residence. The contact stated that the fire melted the aluminum siding on the house. No injuries were sustained. The vehicle was covered under a liability insurance policy. The vehicle was a total loss. The homeowners insurance Fire Inspector tagged the vehicle and requested that the vehicle remain on the premises. The vehicle was still located at the residence, as per the Fire Inspector. The manufacturer was not made aware of the failure. The failure mileage was approximately 315,465.

The contact owns a 2008 Kia Sedona. The contact stated that upon having a state safety inspection performed on the vehicle, the contact was informed by a mechanic that there was severe corrosion on the subframe of the vehicle. The inspector informed the contact that the vehicle might be under recall for the issue. The manufacturer was notified of the failure, and the contact was informed that the VIN was not under recall. The vehicle was not repaired. The failure mileage was approximately 96,000.

The contact owns a 2008 Kia Sedona. The contact stated that the ABS warning light was illuminated. The message "ESC OFF" was displayed. The contact stated that the headlights were inoperable. Additionally, the engine had overheated, causing an electrical short and battery failure. The battery was replaced several times; however, the failure persisted. The contact stated that while driving at 45 MPH, the vehicle shut off unexpectedly. The contact was able to pull into a parking lot. The vehicle was restarted and driven at 25 MPH; however, the failure recurred. The contact was able to pull to the side of the road. The vehicle failed to restart and remained on the side of the road. The contact stated that several mechanics had previously diagnosed the vehicle with electrical failures. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.

The contact owns a 2008 Kia Sedona. The contact stated that while driving 20 MPH and attempting to stop the vehicle, there was an abnormal sound coming from the steering wheel. The vehicle was towed to a dealer where it was diagnosed and determined that the control arm was damaged and needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure and a case was opened. The failure mileage was 160,000.

The contact owns a 2008 Kia Sedona. The contact stated that the key fob failed to open and unlock the doors as well as to deactivate the alarm system. The contact stated that the rear driver’s and passenger’s side windows failed to open fully, and the passenger’s side front door failed to close correctly as the chime and dome light remained on while driving. The contact stated to remedy the door failure her spouse placed a piece of metal between the door and the sensor to correct the failure. The rear passenger’s side sliding door also failed to connect with the sensor correctly as the door chime and dome light remained on. The check engine warning light would illuminate while driving at various speeds. The vehicle was taken to the dealer where the failure was unknown to the contact however, the contact stated that she was informed that the battery, air bag sensors, and four catalytic converters needed replacement. The vehicle was not repaired. The vehicle was taken to a radiator center where the failure was diagnosed as a relay that needed to be replaced. The vehicle was repaired. The contact stated that they had a SMOG test completed and was informed that only one catalytic converter had to be replaced. The catalytic converter was not replaced due to the cost. The contact stated that while her spouse was driving approximately 30 MPH, the brake was depressed, and the vehicle failed to stop as the brake started to pulsate. The contact stated that the vehicle collided with another vehicle. The contact stated that no injuries were sustained in either vehicle. The contact stated that the California Highway Patrol was contacted and was on the scene however, a report was not filed. The vehicle was not taken to a dealer or independent mechanic for diagnoses or repairs. The contact stated that she received notifications of NHTSA Campaign Number: 20V088000 (Electrical System, Service Brakes, Hydraulic) in January of 2021. The dealer was notified and stated that the parts were not available as they had to order them. The

I brought this car (owned by by son and his wife, used by me) in March 2022 re recall SC186 to the Kia dealership in Berwyn, IL and they said the new part was needed, and they'd call me when it was in for me to return to have it replaced, but they never did call to say the part was in. -- I called various times through August 2022 to check, and they gave me a runaround. I called Kia customer service on 8/25, and their records showed that the Berwyn Kia claimed they did the recall on 04/08/22 -- AND THEY LIED - THEY NEVER HAD ME COME IN TO HAVE THE PART REPLACED! And because the recall is listed as done, no other dealership can replace the part! I filed complaint #[XXX] with Kia customer service - they said they would inform Berwyn Kia of my complaint, but might or might not get an answer from the dealer. I guess I will return to Berwyn Kia to confront them on this matter -- but I wonder how often they say they do recall repairs but don't in fact do them!!!! Can you do anything to help?? Who else should I complaint to about this? INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).