2002 Kia Rio

TL* THE CONTACT OWNS A 2002 KIA RIO. THE CONTACT STATED THAT WHEN REFUELING THE VEHICLE, FUEL WOULD SPEW BACK OUT FROM THE FILLER NECK. IN ADDITION, THE CONTACT STATED THAT A STRONG GASOLINE FUEL ODOR WAS CONSTANTLY PRESENT WITHIN THE VEHICLE AFTER REFUELING. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 04V179000 (FUEL SYSTEM, GASOLINE: DELIVERY) BUT WAS ADVISED BY THE DEALER THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER THE RECALL PRIOR TO THE PURCHASE OF THE VEHICLE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 107,000. UPDATED 03/16/12 *BF UPDATED 03/30/12

2002 KIA RIO, PURCHASED NEW AND MAINTAINED IN EXCELLENT CONDITION WITH REGULAR MAINTENANCE. HAD 61,000 MILES AND WHILE DRIVING, MY DAUGHTER SMELLED SOMETHING BURNING, ENGINE LIGHT CAME ON AND AT THE SAME TIME, SMOKE WAS COMING IN THROUGH THE AIR VENTS. SHE IMMEDIATELY PULLED OVER, STOPPED THE CAR AND REMOVED HER KEYS. THE IGNITION STARTED ON ITS OWN AND THE CAR ENGINE ERUPTED INTO FLAMES. THE CAR IS TOTALLY DESTROYED. FIRE AND HIGHWAY PATROL REPORTS WERE TAKEN AT THE SCENE AND CAR WAS TOWED TO KIA DEALERSHIP IN CLOVIS CA. SERVICE MANAGER STATED HE HAD TAKEN PICTURES AND BECAME INVESTIGATION. WHEN I WENT IN TO SEE THE CAR AND TAKE PICTURES, THE SERVICE TEAM WAS COMPLETELY APATHETIC AND RUDE. I MADE A CALL TO KIA CONSUMER AFFAIRS, AND FOUND THAT THE REPORT HAD NOT BEEN SUBMITTED. THE INDIVIDUAL AT KIA CONSUMER AFFAIRS WAS EXTREMELY HELPFUL AND ATTEMPTED TO CALL THE DEALERSHIP AS WELL. HER CALLS WERE NOT RETURNED. MY DAUGHTER WAS EXTREMELY LUCKY AND ONLY SUFFERED FIRST DEGREE BURNS TO THE FACE, AND SMOKE INHALATION THAT EXACERBATED HER ASTHMA. ACCORDING TO THE FIRE INVESTIGATOR, THE FIRE WAS CAUSED BY AN OVER-FILLING OF TRANSMISSION FLUID BY 1 QUART. THE CONSUMER STATED WHEN SHE SAW THE VEHICLE THE DAY AFTER, THERE WAS NO FLUID ANYWHERE. THE CONSUMER BELIEVED THERE WAS A DEFECT WITH THE VEHICLE POSSIBLY RELATED TO A RECALL, WHICH WAS SUPPOSEDLY HAD BEEN TAKEN CARE OF AT THE DEALERSHIP. *JB UPDATED 06/21/07. *JB

TL* - THE CONTACT OWNS A 2002 KIA RIO. WHILE DRIVING AT 35 MPH THE VEHICLE STALLED AND THE ENGINE LOST POWER. THE STEERING, THE BRAKES AND THE EMERGENCY BRAKE WERE LOCKED, THE CONTACT WAS UNABLE TO STEER THE VEHICLE OR STOP IT WHICH CAUSED A CRASH WITH A VAN. THE FAILURE MILEAGE WAS 77,000. THERE WERE NO INJURIES. THE VEHICLE WAS REPAIRED THREE TIMES DUE TO THE FAILURE. THE MECHANIC STATED THAT THE FAILURE WAS DUE TO THE FUEL INJECTION SYSTEM, AND LATER CLAIMED IT WAS THE TIMING BELT. THE CONTACT EXPERIENCED THE FAILURE AFTER THE VEHICLE WAS REPAIRED. ALL OF THE REPAIRS WERE AT COST TO THE CONTACT. THE DEALER STATED THERE WERE NO RECALLS FOR THIS YEAR, MAKE AND MODEL. ADVISED THE CONTACT OF NHTSA RECALL#04V179000: FUEL SYSTEM, GASOLINE:DELIVERY. THE CURRENT MILEAGE WAS 78,000. *AK CUSTOMER DID RECEIVE A RECALL LETTER IN THE MAIL. UPDATED 4/9 *TR

OVER THE LAST MONTH MY CAR HAS STALLED OUT OVER TEN TIMES, USUALLY DURING HEAVY TRAFFIC. I HAVE TAKEN IT TO THE DEALER THREE TIMES BUT THEY HAVE NOT BEEN ABLE TO DUPLICATE OR FIX THE PROBLEM. ACCORDING TO THEM THE ENGINE LIGHT NEEDS TO BE ON; ONCE IT STALLED AND THE LIGHT CAME ON, I IMMEDIATELY DROVE IT TO THE DEALER BUT THE TECHNICIANS SAID IT WAS NOT ON WHEN THEY RESTARTED THE CAR. THE CAR ALSO RUNS ROUGH AND FEELS LIKE IT LOSES POWER INTERMITTENTLY. I HAVE LOST ALL CONFIDENCE IN THE CAR AND WORRY ABOUT WHERE AND WHEN IT MAY STALL OUT. THE SERVICE PEOPLE HAVE BEEN VERY HELPFUL AND RESPECTFUL BUT THE PROBLEM HAS BECOME SO BAD I MAY NEED TO FILE LEMON LAW PAPERS. *JB

THE CONSUMER RECEIVED A RECALL LETTER, MADE AN APPOINTMENT WITH THE DEALER, TOOK VEHICLE INTO THE DEALER FOR THE FUEL DISTRIBUTION AND FUEL ASSEMBLY. THE CONSUMER LEFT THE VEHICLE AND AFTER SEVERAL HOURS THE CONSUMER CALLED THE DEALER AND WAS TOLD THAT NO PARTS WERE AVAILABLE. THE MANUFACTURER WAS INFORMED AND THE CONSUMER WAS TOLD THAT THEIR HANDS WERE TIED. CONSUMER IS AWAITING CONTACT FROM THE DEALER TO HAVE THE RECALL DEFECTS CORRECTED. *JB AS OF 7/14/04 THE CONSUMER STILL HASN'T RECEIVED ANY CORRESPONDENCE FROM THE DEALER ABOUT PARTS AVAILABILITY. *NM