NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
29 reportsClear category filter79,800 miles · Sep 16, 2014
Electrical SystemStructure
DRIVER'S DOOR WILL NOT OPEN, FROM EITHER INSIDE OR OUTSIDE. THE LOCKING MECHANISM WILL NOT UNLOCK, LEAVING NO EASY ACCESS OR EXIT TO OR FROM THE DRIVER'S SEAT. THIS IS QUITE A HAZARD AS THE OPERATOR COULD BECOME TRAPPED IN THE CAR IN AN EMERGENCY (AND THE PROBLEM HAS BEEN REPORTED ALL OVER THE INTERNET FOR SOME YEARS NOW AS BEIN…
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DRIVER'S DOOR WILL NOT OPEN, FROM EITHER INSIDE OR OUTSIDE. THE LOCKING MECHANISM WILL NOT UNLOCK, LEAVING NO EASY ACCESS OR EXIT TO OR FROM THE DRIVER'S SEAT. THIS IS QUITE A HAZARD AS THE OPERATOR COULD BECOME TRAPPED IN THE CAR IN AN EMERGENCY (AND THE PROBLEM HAS BEEN REPORTED ALL OVER THE INTERNET FOR SOME YEARS NOW AS BEING VERY COMMON TO THIS PARTICULAR CAR). WHY HAS NHTSA BEEN IGNORING THIS PROBLEM? *TR....UPDATED 12/09/15 *BF UPDATED 08/30/2017*CT
NHTSA ODI #10633816
111,000 miles · Aug 4, 2014
Electrical SystemLatches/locks/linkages
MY PASSENGER SIDE DOOR WILL NOT UNLOCK, AND CAN NOT BE OPENED FROM INSIDE OR OUTSIDE OF THE VEHICLE. THE ONLY WAY TO EXIT THE VEHICLE IS TO EITHER CRAWL OUT OF THE WINDOW OR CRAWL OVER THE CENTER CONSOLE. MY FEAR IS IF IN THE EVENT OF EMERGENCY THE DOOR WOULD NOT OPEN AND WE WOULD BE SICK IN THE VEHICLE. *TR
NHTSA ODI #10618806
106,882 miles · Nov 15, 2013
Electrical SystemLatches/locks/linkages
I BECAME ENTRAPPED IN MY 2005 KIA OPTIMA WHEN I ACCIDENTALLY HIT THE LOCK. ITS BEEN AN ISSUE BEFORE. WHILE ITS DANGEROUS TO KEEP IT UNLOCKED, I CHOSE THAT OVER BEING LOCKED OUT OR BEING LOCKED IN. LAST NIGHT MY ELBOW HIT THE LOCK AS I PARKED. I HAD MY COWORKER COME PULL THE HANDLE WHILE I PUSHED THE UNLOCK BUTTON. WHILE IT HAS W…
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I BECAME ENTRAPPED IN MY 2005 KIA OPTIMA WHEN I ACCIDENTALLY HIT THE LOCK. ITS BEEN AN ISSUE BEFORE. WHILE ITS DANGEROUS TO KEEP IT UNLOCKED, I CHOSE THAT OVER BEING LOCKED OUT OR BEING LOCKED IN. LAST NIGHT MY ELBOW HIT THE LOCK AS I PARKED. I HAD MY COWORKER COME PULL THE HANDLE WHILE I PUSHED THE UNLOCK BUTTON. WHILE IT HAS WORKED AFTER SEVERAL TRIES IN THE PAST, IT JUST WOULDN'T GIVE IN. I THEN, HAD MY COWORKER TRY THE PASSENGER SIDE AND IT POPPED. I'M NOW REDUCED TO CLIMBING OVER FROM THE PASSENGER SIDE DOOR. WHILE ITS PAINFUL AND TIMELY, ITS NOT AS BAD AS CLIMBING OVER THE BACK. I'VE HAD TO DO THAT WHEN I HAD NO ONE TO CALL FOR HELP. IT'S SO DANGEROUS NOT BEING ABLE TO GET OUT OF YOUR CAR WHEN YOU'RE READY. ITS ALSO HORRIBLE TO THINK ABOUT YOUR VEHICLE NOT BEING THERE WHEN YOU COME OUTSIDE BECAUSE YOU LEFT YOUR DOORS UNLOCKED FOR A CAR THIEF. IF I OPEN MY PASSENGER SIDE DOOR AND PRESS LOCK AND CLOSE IT. I WILL NOT BE ABLE TO ENTER OR USE MY VEHICLE WITHOUT BREAKING A WINDOW. IF THERE WAS A FIRE CAUSE BY SOME SORT OF COLLISION, MY CHILD AND I WOULD BE BURNED BEFORE I COULD GET TO HIM. IF ME OR A PASSENGER ACCIDENTALLY HITS THE LOCK BEFORE WE GET OUT, I'LL HAVE TO BREAK MY OWN WINDOW TO GET BACK IN. I SENT THE CORPORATE HEADQUARTERS AN EMAIL WHICH I'M SURE WILL BE IGNORED LIKE THE MANY OTHERS SENT BEFORE ME. THIS IS SAD CAUSE MECHANICALLY THE CAR SEEMS TO RUN GREAT. THIS IS MY SECOND ONE. IF I HAD OF KEPT THAT ONE LONGER, I'M SURE I WOULD'VE EXPERIENCED THE SAME ISSUE. THIS IS DEFINITELY A SAFETY ISSUE THAT NEEDS TO BE ACKNOWLEDGED AND FIXED. *TR
NHTSA ODI #10552323
153,000 miles · Nov 7, 2013
Electrical System
PASSENGER SIDE DOOR NO LONGER OPENS. THIS IS A SAFETY ISSUE. DRIVER MUST ENTER AND EXIT VEHICLE FROM PASSENGER SIDE. THIS IS DANGEROUS. KIA DEALERSHIP WAS NOT ABLE TO OPEN THE DOOR OR FIX THE PROBLEM... *TR
NHTSA ODI #10551454
130,000 miles · Aug 8, 2013
Electrical SystemLatches/locks/linkages
I CANNOT ENTER AND EXIT MY CAR SAFELY ANYMORE. THE DRIVERS SIDE DOOR LOCK WILL NOT UNLOCK WITH KEY FOB OR BY KEY MANUALLY. I WAS IN A HURRY AT ONE POINT TO EXIT TO RETRIEVE MY CHILD WHO HAD EXITED THE CAR AND WAS HEADING INTO TRAFFIC AT A PARKING LOT AND I COULD NOT GET OUT OF THE CAR. I HAD TO EXIT FROM THE PASSENGER SIDE. …
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I CANNOT ENTER AND EXIT MY CAR SAFELY ANYMORE. THE DRIVERS SIDE DOOR LOCK WILL NOT UNLOCK WITH KEY FOB OR BY KEY MANUALLY. I WAS IN A HURRY AT ONE POINT TO EXIT TO RETRIEVE MY CHILD WHO HAD EXITED THE CAR AND WAS HEADING INTO TRAFFIC AT A PARKING LOT AND I COULD NOT GET OUT OF THE CAR. I HAD TO EXIT FROM THE PASSENGER SIDE. THE DOOR WORKS IN RARE INSTANCES, BUT IS NOT RELIABLE OR DEPENDABLE. THIS IS MY ONLY MODE OF TRANSPORTATION AND I HAVE OWNED THE VEHICLE SINCE NEW. HOWEVER, I NO LONGER FEEL SAFE SHOULD I HAVE AN EMERGENCY, I MAY NOT BE ABLE TO ENTER OR EXIT THE CAR AS NEEDED. *TR
NHTSA ODI #10534342
82,000 miles · May 15, 2013
Electrical SystemLatches/locks/linkagesSeats
1. THE DRIVER SIDE DOOR LOCKS AND REFUSES TO UNLOCK. THE DRIVER SIDE DOOR CANNOT BE OPEN AND THE DRIVER SIDE DOOR KNOBS INSIDE AND OUTSIDE ARE NOT WORKING. THIS CAN BE A SERIOUS SAFETY ISSUE IN AN EMERGENCY SITUATION, BECAUSE THE DRIVER CANNOT ESCAPE THROUGH THE DRIVER SIDE DOOR. THIS ISSUE MUST BECOME A RECALL ITEM AS SOON AS P…
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1. THE DRIVER SIDE DOOR LOCKS AND REFUSES TO UNLOCK. THE DRIVER SIDE DOOR CANNOT BE OPEN AND THE DRIVER SIDE DOOR KNOBS INSIDE AND OUTSIDE ARE NOT WORKING. THIS CAN BE A SERIOUS SAFETY ISSUE IN AN EMERGENCY SITUATION, BECAUSE THE DRIVER CANNOT ESCAPE THROUGH THE DRIVER SIDE DOOR. THIS ISSUE MUST BECOME A RECALL ITEM AS SOON AS POSSIBLE. (HAPPENED ON 05/13/2013, ABOUT 82,000 MILEAGE) 2. DRIVER SEAT (POWER) IS NOT WORKING SINCE ABOUT 52,000 MILEAGE. (AROUND SPRING 2010). *TR
NHTSA ODI #10512223
80,000 miles · May 8, 2013
Electrical SystemLatches/locks/linkages
THE PASSENGER DOOR LOCK STARTED STICKING AND WILL NOT OPEN. NOW BOTH DOORS ARE LOCKED AND I CANNOT OPEN EITHER. THE BACK DOORS DO OPEN, HOWEVER IT WAS VERY DIFFICULT TO CLIMB OUT THE BACK DOOR. I DON'T KNOW HOW I WILL EVEN GET IT TO A DEALER TO FIX IT. *TR
NHTSA ODI #10511065
Mileage unknown · Apr 26, 2013
Electrical SystemStructure
MY DRIVER SIDE DOOR WILL NOT OPEN BOTH FROM OUTSIDE AND INSIDE, SO I'VE TO GO THROUGH THE PASSENGER SIDE TO GET OUT AND GET IN THE CAR. *TR
NHTSA ODI #10509648
97,009 miles · Feb 25, 2013
Electrical SystemLatches/locks/linkages
DRIVERS SIDE DOOR LOCKS AND REFUSES TO UNLOCK IF THE DOOR IS COMPLETELY CLOSED. HUGE SAFETY ISSUE, AS I'VE BEEN FORCED TO CRAWL OUT THE PASSENGERS SIDE MULTIPLE TIMES DAILY! *TR
NHTSA ODI #10500055
160,000 miles · Jan 27, 2013
Electrical SystemLatches/locks/linkages
THE DRIVER SIDE DOOR WILL NOT UNLOCK FROM THE INSIDE OR OUTSIDE. I CAN HEAR THE ASSEMBLY TRYING TO WORK, THE KEY WILL UNLOCK THE OTHER DOORS. THIS IS A HUGE SAFETY ISSUE IN AN EMERGENCY. I CALLED THE KIA DEALERSHIP IAND THEY TOLD ME THEY HAD NEVER HEARD OF THIS WITH THIS VEHICLE. HOW MANY PEOPLE ARE GOING TO POSSIBLY LOSE THEIR …
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THE DRIVER SIDE DOOR WILL NOT UNLOCK FROM THE INSIDE OR OUTSIDE. I CAN HEAR THE ASSEMBLY TRYING TO WORK, THE KEY WILL UNLOCK THE OTHER DOORS. THIS IS A HUGE SAFETY ISSUE IN AN EMERGENCY. I CALLED THE KIA DEALERSHIP IAND THEY TOLD ME THEY HAD NEVER HEARD OF THIS WITH THIS VEHICLE. HOW MANY PEOPLE ARE GOING TO POSSIBLY LOSE THEIR LIFE IN AN ACCIDENT,BECAUSE OF THIS DEFECT BEFORE THERE IS A RECALL. *TR
NHTSA ODI #10494879
NHTSA investigations
2DP22003 · Loss Of Motive Power
Opened Sep 12, 2022 · Closed Dec 12, 2023
Status: closed (inferred from source dates) · Engine
The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complaints were provided which alleged that the oil drain pans lack sufficient structural integrity and are susceptible to cracking. The petition itself can be reviewed at NHTSA.gov under ODI number 11481745. On September 12, 2022, the Office of Defects Investigation (ODI) opened Defect Petition (DP22-003) to evaluate the Petitioners’ request. The Petitioners have provided additional complaints within four supplemental letters dated January 31, 2023, March 21, 2023, May 23, 2023, and August 4, 2023. ODI’s evaluation included the review and analysis of the complaints and supporting information submitted by the Petitioners, as well as additional complaints submitted directly to NHTSA which referenced either the oil drain plug or a crack in the oil pan. After reviewing the available data, ODI has not identified evidence that would support opening a defect investigation into the oil drain pan assemblies of the subject vehicles. Based on a review of the available information, a loss of motive power resulting from an oil drain plug back out has not occurred between the initial sale of a vehicle and the completion of its first oil change. If during an oil change service, a technician fails to remove the existing drain plug gasket before installing a new gasket, it is likely that a proper seal between the drain plug and the oil pan will not be made. An improper seal between the drain plug and oil pan could lead to the backing out on the drain plug, resulting in the sudden loss of oil while driving. Additionally, the provided examples of oil pan cracks were localized to the immediate vicinity of the oil drain plug and/or appeared to be the result of direct-contact with a tool during servicing. There is no information to support that a vehicle-based defect exists relating to the oil pan assembly, and instead the documented incidents are related to the failure to follow the proper maintenance procedures during oil change service. In October 2023, Hyundai published a Technical Service Bulletin (TSB) that provided detailed instructions for oil change service on its gasoline powered vehicles, specifically highlighting the need to remove and replace the existing drain plug gasket prior to reinstalling the drain plug. After a thorough review of the material submitted by the petitioner, the information already in NHTSA's possession, and the potential risks to motor vehicle safety implicated by the petitioners' allegations, NHTSA does not believe that a formal investigation is warranted. Therefore, the petition is denied. A Federal Register Notice (FRN) further detailing NHTSA’s reasons for denial of the petition will be published. The reference numbers for the complaints to NHTSA cited by the petitioner can be found in the petition submission documents in the public file for DP22-003. To review those complaints and the additional complaints ODI added to its evaluation which are cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
DP21003 · Throttle Control System Vulnerabilities
Opened Nov 12, 2021 · Closed Jun 20, 2023
Status: closed (inferred from source dates) · Vehicle Speed Control:throttle
The Office of Defects Investigation (ODI) of the National Highway Traffic Safety Administration (NHTSA) received a petition letter dated October 10, 2021, requesting an investigation of possible defects in the electronic throttle control (ETC) system on certain Kia vehicles resulting in the opening of DP21-003. Accordingly, Model Year (MY) 2005-2016 Kia Optima/K5, MY 2006-2015 Kia Sorento, MY 2007-2016 Hyundai Elantra, MY 2007-2016 Hyundai Santa Fe, MY 2006-2015 Hyundai Sonatas are all part of the subject population. The petition was originally filed as a Vehicle Owner Questionnaire that can be reviewed at NHTSA.gov under reference (ODI) number 11439675.On November 12, 2021, ODI opened Defect Petition DP21-003 to evaluate the petitioner?s request. ODI performed trend analyses of the VOQs related to vehicle speed control issues for all the subject vehicles and found that none of the 52 Model/Model Year Hyundai/Kia vehicles demonstrated any actionable trend that warranted an investigation.Petitioners submitted 1119 VOQs and non-VOQ cases in which sudden uncommanded acceleration (SUA) or loss of motive power (LOMP) incidents were alleged.For the 1119 reports, 220 were incidents involving crashes, from which 69 subject Hyundai-Kia vehicles were inspected by Hyundai/Kia dealer technicians, Hyundai/Kia engineers, and/or third-party representatives.ODI found the inspections identified no vehicle defects related to the ETC system.Of the 220 crash-involved reports, 13 Event Data Recorder (EDR) records were downloaded successfully and 11 of those indicated driver error: (i.e.) pedal misapplication.A condition where the accelerator pedal is mistakenly applied instead of the brake pedal when the driver wants to stop the vehicle.In addition, ODI reviewed a scientific journal paper published in Forensic Science International in 2016 by Mr. Park et al ., as well as related test videos. ODI does not believe there is any evidence of uncontrollable SUA occurrences in any of the tests reviewed. NHTSA's Office of Vehicle Safety Compliance (OVSC) reviewed the allegations regarding the potential noncompliance with Federal Motor Vehicle Safety Standard No. 124.Based on the information provided, the Agency concludes there is insufficient information for us to determine if a possible non-compliance exists.Finally, both Hyundai and Kia informed ODI that all their vehicles manufactured after 2012 were equipped with an ETC management system, in which the engine speed will go to idle when the system sees signals from both the brake pedal and accelerator pedal at the same time; this is commonly known as the brake-throttle override system.After thoroughly assessing the material submitted by the petitioner, information already in NHTSA's possession, information submitted by Hyundai and Kia in response to an Information Request letter, and the potential risks to safety implicated by the petitioner's allegation, NHTSA does not believe that a formal investigation is warranted. After full consideration of appropriate factors, the petition is denied. A Federal Register Notice (FRN) further detailing NHTSA?s reasons for denial of the petition will be published.
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