NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
107 reportsMileage unknown · Nov 13, 2025
Electrical SystemStructure
locked the car as most people do, then went to unlock the car heard it unlock but the door would not open. I could hear the door sound like it was locking/unlocking like it was stuck. I tried to climb through the passenger side to open the door from the inside and it will not open. The door appears to be "unlocked" but it is not…
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locked the car as most people do, then went to unlock the car heard it unlock but the door would not open. I could hear the door sound like it was locking/unlocking like it was stuck. I tried to climb through the passenger side to open the door from the inside and it will not open. The door appears to be "unlocked" but it is not and will not open creating a hazard if in an accident there is no way to get to safety. In researching online this is a common problem and there is a part in the lock mechanism that gets stuck so the door does not unlock and cannot open. It appears it has been reported several times on the year of my car and other years but nothing has been done. There is no warning that this will happen, you just lock the doors and then it doesn't unlock.
NHTSA ODI #11699168
111,000 miles · Nov 14, 2022
StructureSuspension
The contact owns a 2002 Kia Optima. The contact stated that after he replaced all four tires, the vehicle was taken to an independent mechanic for an alignment; however, the mechanic was unable to perform an alignment due to the subframe corrosion. The vehicle was not repaired. The manufacturer was not made aware of the failure.…
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The contact owns a 2002 Kia Optima. The contact stated that after he replaced all four tires, the vehicle was taken to an independent mechanic for an alignment; however, the mechanic was unable to perform an alignment due to the subframe corrosion. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 09V183000 (Suspension) however, the VIN was not included in the recall. The failure mileage was approximately 111,000.
NHTSA ODI #11493468
160,000 miles · Jan 28, 2021
Structure
TL* THE CONTACT OWNS A 2002 KIA OPTIMA. THE CONTACT STATED THAT THERE WERE HOLES FROM CORROSION DUE TO SUB-FRAME RUST. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH NEEDING THE SUB-FRAME TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAIL…
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TL* THE CONTACT OWNS A 2002 KIA OPTIMA. THE CONTACT STATED THAT THERE WERE HOLES FROM CORROSION DUE TO SUB-FRAME RUST. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH NEEDING THE SUB-FRAME TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 09V183000 (SUSPENSION) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.
NHTSA ODI #11390502
107,200 miles · Oct 23, 2019
Air Bags
AIR BAG LIGHT ALL OF SUDDEN,AFTER JUST STARTING UP
NHTSA ODI #11270423
143,605 miles · Oct 11, 2019
StructureSuspensionWheels
OVER A WEEKS TIME,I NOTICED MY STEERING WHEEL WAS TURNED LIKE MAYBE I NEEDED AN ALIGNMENT AND IT STARTED PULLING TO THE LEFT SO BAD THAT I HAD TO FORCE THE STEERING WHEEL TO THE RIGHT SO I WOULDN'T WRECK INTO THE MEDIAN ON THE INTERSTATE. I COULD ONLY GO ABOUT 45 OR 50 MPH OR IT WOULD START SHAKING THE ENTIRE CAR AND WAS ABSOLUT…
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OVER A WEEKS TIME,I NOTICED MY STEERING WHEEL WAS TURNED LIKE MAYBE I NEEDED AN ALIGNMENT AND IT STARTED PULLING TO THE LEFT SO BAD THAT I HAD TO FORCE THE STEERING WHEEL TO THE RIGHT SO I WOULDN'T WRECK INTO THE MEDIAN ON THE INTERSTATE. I COULD ONLY GO ABOUT 45 OR 50 MPH OR IT WOULD START SHAKING THE ENTIRE CAR AND WAS ABSOLUTELY IMPOSSIBLE TO CONTROL IT ON THE ROAD. HAD IT LOOKED AT AND AT THE BOTTOM CONTROL ARM THAT BOLTS TO THE SUBFRAME HAD RUSTED OUT AND THE RIGHT SIDE WAS ON THE VERGE OF DOING THE SAME! THE FL AND FR TIRES, THAT I HAD GOTTEN BRAND NEW 5 MONTHS AGO, WERE WORE DOWN TO THE WIRE!!! I'M SURPRISED I HAD THE CHANCE TO GET IT HOME AND GET IT LOOKED AT BEFORE IT RUSTED ALL THE WAY THROUGH! I WAS SO BLESSED I DIDNT HAVE A HORRIBLE ACCIDENT.
NHTSA ODI #11267968
219,000 miles · Oct 23, 2017
Air BagsCrash
TL* THE CONTACT OWNED A 2002 KIA OPTIMA. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE HYDROPLANED AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE DEALER WAS NOT CONTACTED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. …
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TL* THE CONTACT OWNED A 2002 KIA OPTIMA. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE HYDROPLANED AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE DEALER WAS NOT CONTACTED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 219,000.
NHTSA ODI #11035830
133,313 miles · Aug 29, 2016
SteeringStructureSuspension
TL* THE CONTACT OWNS A 2002 KIA OPTIMA. WHILE DRIVING APPROXIMATELY 10 MPH AND MAKING A LEFT TURN, THE FRONT DRIVER SIDE CONTROL ARM, TIE ROD, AND CV AXLE FRACTURED. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE SUBFRAME NEEDED TO BE REPLACED ALONG WITH THE DRIVER SIDE CONTROL ARM, TI…
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TL* THE CONTACT OWNS A 2002 KIA OPTIMA. WHILE DRIVING APPROXIMATELY 10 MPH AND MAKING A LEFT TURN, THE FRONT DRIVER SIDE CONTROL ARM, TIE ROD, AND CV AXLE FRACTURED. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE SUBFRAME NEEDED TO BE REPLACED ALONG WITH THE DRIVER SIDE CONTROL ARM, TIE ROD, AND CV AXLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V183000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 133,313.
NHTSA ODI #10899360
Mileage unknown · Aug 23, 2016
Electrical System
MY 16 YEAR OLD JUST PURCHASED A 2002 KIA OPTIMA SEDAN ON SATURDAY 8/20/2016 FROM A USED CAR DEALERSHIP. VERY FIRST CAR, HIS OWN EARNED SAVINGS. UPON FINALIZING THE PAPERWORK, WE LITERALLY WALKED OUT THE DOOR & IMMEDIATELY WERE UNABLE TO UNLOCK HIS DRIVER'S DOOR WITH THE KEY FOB. THE CAR WAS STATIONARY, NOT RUNNING, PARKED IN …
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MY 16 YEAR OLD JUST PURCHASED A 2002 KIA OPTIMA SEDAN ON SATURDAY 8/20/2016 FROM A USED CAR DEALERSHIP. VERY FIRST CAR, HIS OWN EARNED SAVINGS. UPON FINALIZING THE PAPERWORK, WE LITERALLY WALKED OUT THE DOOR & IMMEDIATELY WERE UNABLE TO UNLOCK HIS DRIVER'S DOOR WITH THE KEY FOB. THE CAR WAS STATIONARY, NOT RUNNING, PARKED IN ALL INSTANCES IN REGARDS TO THIS COMPLAINT. COINCIDENTALLY, IT WORKED PERFECT FOR OUR TEST DRIVE. I DO ALSO HAVE SIGNED DOCUMENTATION STATING THE CAR LOT DOES NOTHING TO THE CAR ELECTRONICALLY, MECHANICALLY OR OTHERWISE AS WELL IF NEEDED. I WAS HOPEFUL IT WAS THE KEY FOB BATTERY, BUT IT'S BEEN REPLACED & STILL NOT WORKING. WE'VE HAD THE SAME ISSUE WITH ALL THE LOCKS SINCE & NO SUCCESS TO UNLOCK WHEN NEEDED. HE USES THE DRIVER'S SIDE THE VAST MAJORITY OF THE TIME, BUT ALL WITHOUT WARNING WILL NOT LOCK OR UNLOCK WITH NO RHYME OR REASON. HE'S HAD TO CRAWL OVER FROM THE PASSENGER SIDE TO GET IN EVERY TIME. MY NIGHTMARE AS ANY PARENTS IS GOD FORBID A FIRE START OR HE ACCIDENTALLY GOES INTO A BODY OF WATER & IS TRAPPED. I REALIZE IT'S AN OLDER CAR BOUGHT USED, BUT I SEE THERE ARE DOZENS OF COMPLAINTS ABOUT THE LOCKS, NOT JUST ON YOUR SITE. EVEN A CLASS ACTION LAWSUIT THAT WAS MYSTERIOUSLY "VOLUNTARILY DISMISSED" BY THE PLAINTIFF IN 2015. CASE NO. [XXX] FROM WHAT I CAN SEE. WHERE IS THE RECALL? WHAT DOES IT TAKE TO HAVE ONE ISSUED? WE DON'T HAVE THE FINANCIAL CAPABILITY TO PAY FOR A MANUFACTURER DEFECT THAT IS ALREADY BEEN UNCOVERED YET AMAZINGLY NO ONE IS REQUIRED TO REPAIR? NOR DO I FEEL WE SHOULD HAVE TO. ANOTHER POINT TO NOTE IS EVERY SINGLE VIN # I'VE SEEN COMPLAINTS ON THIS SITE, ARE IN VERY CLOSE NUMERICAL SUCCESSION WITH OURS. I HAVE TO SAY IT SEEMS VERY UNLIKELY IT'S SHEER COINCIDENCE. I UNDERSTAND COMPANIES NEED TO GUARD THEIR "BOTTOM LINE" BUT WHAT COST? I SINCERELY APPRECIATE YOUR TIME & FEEDBACK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10897840
Mileage unknown · Jul 30, 2016
Unknown Or Other
2002 KIA OPTIMA DRIVER DOOR WILL NOT UNLOCK WITH KEYLESS ENTRY OR FROM IN SIDE OF CAR ONLY AFTER LOCKING AND WAITING SEVERAL MINUTES TO HITTING UNLOCK ABOUT 20 TIMES TO GET THE DOOR TO UNLOCK HAVE BEEN LOCKED IN CAR AND CRAWL THREW CAR OR OUT WINDOW. CAR HAS 142000.MILIES
NHTSA ODI #10891838
167,000 miles · Jul 11, 2016
SuspensionWheels
WE OWN A 2002 KIA OPTIMA- FOUND OUT THERE WAS A RECALL- THE RECALL WAS CORRISION TO THE SUBFRAME THAT COULD LEAD TO PROBLEMS WITH THE CONTROL ARM. I WAS TOLD THAT THE CAR WAS INSPECTED IN 2010 AND THE RECALL WAS TAKEN CARE OF AT THAT TIME. WE BOUGHT THE CAR FROM A PRIVATE OWNER IN 2014. 2015 WENT TO GET NEW TIRES ON THE CAR A…
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WE OWN A 2002 KIA OPTIMA- FOUND OUT THERE WAS A RECALL- THE RECALL WAS CORRISION TO THE SUBFRAME THAT COULD LEAD TO PROBLEMS WITH THE CONTROL ARM. I WAS TOLD THAT THE CAR WAS INSPECTED IN 2010 AND THE RECALL WAS TAKEN CARE OF AT THAT TIME. WE BOUGHT THE CAR FROM A PRIVATE OWNER IN 2014. 2015 WENT TO GET NEW TIRES ON THE CAR AND DISCOUNT TIRE TOLD US THAT THEY COULDN'T DO AN ALIGNMENT BECAUSE THERE IS AN ISSUE WITH THE CONTROL ARM. WE FOUND OUT TO REPAIR THE CONTROL ARE IT WOULD BE OVER $500. WHEN I CALLED THE KIA HOTLINE TO INQUIRE ABOUT THE RECALL, I WAS TOLD THAT WE WOULD NEED TO TAKE THE CAR TO A KIA DEALERSHIP TO HAVE THE CAR REVIEWED BY THEIR SERVICE MEN TO SEE IF THERE IS ANY ISSUES WITH THE SUBFRAME AND CONTROL ARM. I'M CONCERNED MY CONCERN IS NOT GOING TO GET ADRESSED. 7/11/2016 JP
NHTSA ODI #10883976
Official recalls
3May 27, 2009
KIA MOTORS CORPORATION (KMC) IS RECALLING 36,538 MODEL YEAR 2001-2004 OPTIMA VEHICLES ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA. ROAD SALT APPLIED IN THESE STATES DURING THE WINTER MONTHS MAY RESULT IN PROGRESSIVE, INTERNAL CORROSION OF THE FRONT SUBFRAME. OVER TIME, SUCH SUBFRAME CORROSION NEAR THE CONNECTION TO THE LOWER CONTROL ARM CAN LEAD TO WHEEL MISALIGNMENT AND/OR OTHER NOTICEABLE STRESS IN STEERING, OR ACCELERATED ABNORMAL TIRE WEAR.
Consequence & remedy
Consequence: CORROSION OF THE FRONT SUBFRAME COULD LEAD TO SEPARATION, POSSIBLY RESULTING IN A VEHICLE CRASH.
Remedy: KMC WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 15, 2009. OWNERS MAY CONTACT KIA'S CONSUMER ASSISTANCE CENTER AT 1-800-333-4542.
Apr 12, 2004
SOME PASSENGER VEHICLES MAY CONTAIN A FUEL TANK ASSEMBLY VALVE THAT MAY NOT CLOSE PROPERLY. IF A VEHICLE WITH A FUEL TANK ASSEMBLY VALVE THAT IS NOT PROPERLY CLOSED WERE TO ROLL OVER, FUEL SPILLAGE MAY OCCUR.
Consequence & remedy
Consequence: FUEL SPILLAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
Remedy: DEALERS WILL INSTALL AN ADDITIONAL FUEL TANK ASSEMBLY VALVE. OWNER NOTIFICATION BEGAN JUNE 25, 2004. OWNERS SHOULD CONTACT KIA AT 1-800-333-4542.
Mar 4, 2003
ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH 2.5 AND 2.7 LITER V6 ENGINES, THE CRANKSHAFT POSITION SENSOR (CKP) CASES DID NOT MEET DIMENSIONAL SPECIFICATIONS.
Consequence & remedy
Consequence: INTERNAL GAPS WITHIN THE CASES ALLOWED EPOXY TO CONTACT THE PRINTED CIRCUIT BOARD, WHICH RESULTED IN CRACKING OF THE CIRCUIT BOARD CAPACITOR. A DAMAGED CKP CAPACITOR COULD RESULT IN ENGINE STALLING.
Remedy: DEALERS WILL REPLACE THE CKP. OWNER NOTIFICATION BEGAN MARCH 28, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT KIA AT 1-800-333-4542.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗