2020 Kia Niro

I own a 2020 Kia Niro PHEV. In October 2024, my dealership performed Technical Service Bulletin SA512 on my vehicle addressing the inverter coolant system. I was not informed at that time that the issue was likely to recur or that periodic maintenance would be required. In March 2026, the inverter coolant warning light returned. I brought the vehicle back to the dealership, where I was told the coolant had crystallized. The dealer confirmed this is a known recurring issue with this vehicle and stated it would need to be flushed approximately every two years since we drive relatively low miles per year (despite driving every day). I was not warned of this at any point. Furthermore, many owners likely drive it short distances every day since it is a plug-in electric vehicle. Kia denied goodwill coverage and I paid out of pocket for the repair. When I contacted Kia Customer Care, representatives gave conflicting information. One confirmed SA512 was performed as a service campaign, another stated it was only a TSB and declined coverage since my car is out of warranty (even though the warranty should still cover the battery and this is an electrical issue). A total case specialist I was assigned to said she would talk to the dealer and call me back but never did. The inverter cooling system is safety-relevant as it prevents the battery from overheating. The problem was confirmed and repaired by the dealership. The component is no longer available for inspection as the repair has been completed. Kia's issuance of SA512 suggests this is a known design issue affecting multiple owners of this model, and they informed the dealership that they could not cover the cost because if they did so, they would have to cover everyone with the same problem (again implying that the issue is quite widespread.)

My vehicle was the victim of attempted theft and reported to City of Cincinnati police 8/11/23. It then underwent repairs and delays before it was returned to me on 9/22/23. The left side rear door is basically detached from the system, causing the alarm to go off or not even work. The back seat lock is completely malfunctional, and there is glass remaining inside the car. I was informed by two separate Kia locations that they would contact me about repairs. On 9/29, notice attached here, I was informed that when a remedy is available, they will repair and cover the costs. No one has contacted me, and I have called multiple times over the last several months, including leaving voicemails, asking for any updates. I have phone logs I can provide as well. NOTE: The "Upload Files" button is not working below. Each time I click it, it just vanishes. This makes it impossible to attach anything.