2020 Kia Niro

The contact owns a 2020 Kia Niro. The contact stated that while driving 79 MPH, the thermostat displayed that the engine was running hot and there was white smoke coming from the front of the vehicle, with the check engine warning light illuminated. Upon inspection, the contact became aware that a hose underneath the radiator was disconnected, and coolant was leaking from the hose, and the dipstick had dislodged into the engine. The contact stated that while accelerating from a complete stop or while decelerating, the vehicle jolted forward. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 98,000.

The contact owns a 2020 Kia Niro. The contact stated that the oil change due in 700 miles message was displayed. The contact stated while driving 55 MPH to have an oil change performed, oil change service at 55 MPH, the contact heard an abnormal popping sound. The contact stated that the low oil pressure warning light became illuminated. The contact stated while approaching the Auto Shop for the oil change, the vehicle lost motive power and made another abnormal sound. The independent mechanic informed the contact that the engine might have failed and referred the contact to the dealer for assistance. The vehicle was towed to the dealer, where the contact was informed that the oil plug had separated, causing a significant oil leak and engine damage. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 70,500.