2021 Kia Forte

My main issue is concerning a critical design flaw that has been found due to a social media challenge called the Kia Challenge where people are able to start up and steal a Kia after only using a USB cord adapter (found near the key start on the steering wheel) without needing a key. This has caused a concerning increase in the theft of Kias across the country which has also affected my insurance rates. After repeatedly trying to contact Kia for two days on August 2nd and August 3rd, I was finally able to get in contact with customer service concerning the recent issue with Kias (model years of 2011 to 2021 with manual key start steering wheels) that are being stolen by just using a USB cord to turn on the car without a key. After waiting on hold for an hour, the customer service agent was extremely rude and uncaring about my concerns as my area is also being affected by these recent car thefts. My insurance rates have also gone up due to the overall riskiness of owning these cars and their likelihood of being stolen because it has a key start for the engine. After doing research on the information available to me, I found out that Kia higher-ups approved measures to cut the costs by not including automobile immobilizers that have been the industry standard for a little over 20s years. It makes no sense that my older 2018 model Camry has industry standard parts but my 2021 Kia Forte does not. I am highly aggravated that I am stuck having to pay for a vehicle that has a higher likelihood of being stolen all because the company wanted to save a few dollars and not include immobilizers on their cars until the 2022 models. I am highly upset that Kia, their reps, and dealers have displayed an abhorrent lack of concern in trying to fix this issue as this prevents me from having to go to important job sites for work. This issue needs to be resolved as soon as possible. Link to story https://www.insider.com/tiktok-kia-challenge-using-usb-cables-to-steal-cars-2022-7

The contact owns a 2021 Kia Forte. The contact stated while driving 70 MPH, the vehicle started to decelerate while the RPM increased. The contact pulled over to the side and notice the vehicle smoking but there was no fire. There were no warning lights illuminated. The contact towed the vehicle to a local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired however, the failure persisted. The manufacturer was informed of the failure. The failure mileage was 35,642.

Vehicle has issues where transmission actuator will stop functioning causing sudden loss of acceleration. Was doing 70 MPH in expressway and vehicle stopped accelerating. Issue has occurred two times, both times being serviced by Dealership, after receiving the vehicle back, issue still persists, vehicle lost acceleration suddenly when turning into a intersection.

A defect in 2021 Kia Forte vehicle engine start and security systems allows for the rear window to be broken without an alarm activation and the car to be started without a key or key-like device. The vehicle can be started with something as simple as a screwdriver. Vehicles of this make and model are being targeted by criminal activity and it is a safety concern for Kia consumers and drivers. Kia is aware of this defect and has issued a statement that all future vehicles will come with improved safety systems and an engine immobilizer, but no recall on vehicles before the 2022 model year have been made for repairs or adjustment to solve the issue. My 2021 Kia Forte was stolen from my house while I was home and which failed to cause a triggered alarm. There were no possessions in the car and the vehicle was locked. The individual who stole the vehicle only had to pull off my steering column cover and the ignition box to steal the vehicle. This is a rising concern throughout the nation, and Milwaukee currently has a class action suit for this safety defect. A new car with no history of problems and very little usage should not have this problem.