2018 Kia Forte

The contact owns a 2018 Kia Forte. The contact stated while driving at 50 MPH, the contact rear-ended the vehicle in front of her however the air bags failed to deploy. The air bag warning light was illuminated. A police report was not filed. The contact sustained injuries to her back but did not receive medical attention. A dealer was not contacted. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 22V031000 (Air Bags). The manufacturer was not notified of the failure. The failure mileage was not available.

The contact owns a 2018 Kia Forte. The contact stated she was at standstill at a parking space when another vehicle backed into the front passenger side of the vehicle. The air bags did not deploy. The contact sustained a bulging disc on the neck, vertigo, and a concussion from the whiplash. The contact did not seek medical attention at the moment but did go to the hospital 8 days later. A police report was filed. The vehicle was not drivable. The vehicle was towed to the collision shop and had the bumper, the front passenger side headlight, and the steering column repair. The vehicle was repaired. The contact received notification of NHTSA Campaign Number: 22V031000 (Air Bags). The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 17,000.

I was told to come to service department on 2/22/2022 to change my indicator light because it was not working and had to be ordered in advance and for RECALL on TRUNK LATCH. The invoice said bulb was replaced and trunk lock and did Multi Point Inspection. I asked her if everything was Ok with my car she said yes but the next day I realized it indicator light was still not working. I got another RECALL TO REPLACE AIR BAG. I called in and got a service appointment for 4/2/2022. I told them the indicator was still not working and I was having an oil leak. They said $155.00 for inspection for leak, confirmed that one of the OIL PAN was leaking and would cost $200.00 to replace but it was cover under warranty. I said OK. When I turned on car and try to drive out there was a funny scraping sound, one of the Managers came out when he saw me stop and getting out of car and said it was because of the painted surface of the service entrance. The next day I looked at the invoice and saw that they did not replace the OIL PAN but had "scraped off factory rtv and replace it with fresh rtv and reinstalled oil pan." My indicator light still does not work. I am still having leak, pool is on my garage floor and also drips. I am worried now because I am not sure AIR BAG was changed even when they said they had and have done another "multi-point vehicle inspection.