Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 1 of 4 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Structure. Review the 2 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 1 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Suspension. Review the 1 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
0 crash reports1 fire reports0 injury reports
What owners actually said
4 reports
1,500 miles · Aug 24, 2017
Structure
TL* THE CONTACT OWNS A 2014 KEYSTONE BULLET. THE CONTACT STATED THAT WATER ENTERED THE REAR PANEL OF THE TRAILER. UPON INSPECTION, THE CONTACT FOUND THAT THE ALUMINUM MOLDING HEATED AND CAUSED THE REAR PANEL TO WARP. AN INDEPENDENT MECHANIC WAS CONTACTED AND CONFIRMED THAT INADEQUATE MATERIAL WAS USED, WHICH CAUSED THE FAILURE. …
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TL* THE CONTACT OWNS A 2014 KEYSTONE BULLET. THE CONTACT STATED THAT WATER ENTERED THE REAR PANEL OF THE TRAILER. UPON INSPECTION, THE CONTACT FOUND THAT THE ALUMINUM MOLDING HEATED AND CAUSED THE REAR PANEL TO WARP. AN INDEPENDENT MECHANIC WAS CONTACTED AND CONFIRMED THAT INADEQUATE MATERIAL WAS USED, WHICH CAUSED THE FAILURE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 1,500.
NHTSA ODI #11019368
Mileage unknown · Jun 28, 2017
Electrical SystemFire
TL* THE CONTACT OWNS A 2014 KEYSTONE BULLET 284RLS TRAVEL TRAILER 28FT. THE CONTACT STATED THAT THE VEHICLE'S LIGHT SWITCHES BECAME INOPERABLE. UPON EXPECTING THE CEILING LIGHTS, THE CONTACT NOTICED THAT THE LIGHT SWITCHES HAD MELTED AND BURNED. THE CONTACT ALSO STATED THAT THE SOCKETS WERE BURNED. THE CONTACT STATED THAT THE SW…
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TL* THE CONTACT OWNS A 2014 KEYSTONE BULLET 284RLS TRAVEL TRAILER 28FT. THE CONTACT STATED THAT THE VEHICLE'S LIGHT SWITCHES BECAME INOPERABLE. UPON EXPECTING THE CEILING LIGHTS, THE CONTACT NOTICED THAT THE LIGHT SWITCHES HAD MELTED AND BURNED. THE CONTACT ALSO STATED THAT THE SOCKETS WERE BURNED. THE CONTACT STATED THAT THE SWITCHES WERE MOUNTED TO THE EXTERIOR OF THE WOODEN CABINETS AND WAS CONCERNED OF GREATER HEAT DISSIPATION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS UNAVAILABLE.
NHTSA ODI #11001967
Mileage unknown · Apr 29, 2017
Structure
WINDOWS WERE MANUFACTURED IN MEXICO. WINDOWS DO NOT FIT AND IMPROPERLY INSTALLED.CLAIM WAS MADE AND AND DENIED WITHIN WARRANTY PERIOD. KEYSTONE AFTER WARRANTY WAS OUT CHANGED COMPLAINT TO ANOTHER CAUSE WITHOUT INSPECTION AND DENIED AGAIN AS OUT OF WARRANTY. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.
NHTSA ODI #10981437
Mileage unknown · Jul 8, 2015
SuspensionUnknown Or Other
THE DEADBOLT LOCK ON THE DOOR OF THE TRAILER WOULD NOT UNLOCK. WE HAD TO CLIMB TROUGH THE EMERGENCY WINDOW, BUT THE LOCK WOULD NOT TURN FROM THE INSIDE EITHER SO WE HAD TO UNSCREW AND REMOVE THE DOOR HANDLE. THEN REMOVE THE DEADBOLT SO WE COULD USE THE DOOR. THE SECOND INCIDENT THAT HAPPENED WAS ON 7/5/2015. WHEN WE RETU…
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THE DEADBOLT LOCK ON THE DOOR OF THE TRAILER WOULD NOT UNLOCK. WE HAD TO CLIMB TROUGH THE EMERGENCY WINDOW, BUT THE LOCK WOULD NOT TURN FROM THE INSIDE EITHER SO WE HAD TO UNSCREW AND REMOVE THE DOOR HANDLE. THEN REMOVE THE DEADBOLT SO WE COULD USE THE DOOR. THE SECOND INCIDENT THAT HAPPENED WAS ON 7/5/2015. WHEN WE RETURNED HOME FROM OUR TRIP WHILE WASHING THE CAMPER WE NOTICED THE AXLE SPRING SHACKLE WAS HANGING DOWN. UPON INSPECTION WE REALIZED THAT THE BOLT WAS MISSING AND AT SOME POINT MUST HAVE SNAPPED OFF THE VEHICLE WHILE WE WERE TOWING IT. LUCKILY WE DID NOT CRASH. THE PASSENGER SIDE SUSPENSION WAS SITTING ON THE FRAME OF THE TRAILER.
Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Consequence & remedy
Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Keystone RV Company (Keystone) is recalling certain model year 2011-2017 Bullet and Passport recreational trailers. The affected vehicles are equipped with an air conditioner LCD thermostat that may not be properly wired.
Consequence & remedy
Consequence: If the thermostat is wired improperly, any damage to the thermostat wiring may result in an electrical short, increasing the risk of a fire.
Remedy: Keystone will notify owners, and dealers will correct the wiring at the air conditioner control box, free of charge. The recall began on October 7, 2016. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-261.
Keystone RV Company (Keystone) is recalling certain model year 2014 Summerland, Springdale, Bullet, and Cougar recreational travel trailers and fifth wheels. The affected vehicles may have been built with frame spring hangers that may be brittle and susceptible to fracturing.
Consequence & remedy
Consequence: A spring hanger that fractures may result in a loss of control of the trailer, increasing the risk of a crash.
Remedy: Keystone will notify owners, and dealers will inspect and replace the spring hanger, as necessary, free of charge. The recall began on April 17, 2014. Owners may contact Keystone at 1-866-425-4369. Keystone's number for this recall is 14-205.
Keystone RV Company (Keystone) is recalling certain model year 2014 Cougar, Springdale, Hideout, Passport, and Bullet fifth wheels and travel trailers manufactured January 13, 2014, through February 12,2014. In the affected vehicles, the inner wheel bearings on the axle may have insufficient lubrication.
Consequence & remedy
Consequence: With an insufficient amount of lubrication, the wheel bearing and hub may become overheated and the wheel may seize or separate from the vehicle, increasing the risk of a crash.
Remedy: Keystone will notify owners, and dealers will inspect the axle hubs and bearings for the proper lubrication. Any damaged bearings will be replaced. These repirs will be performed, free of charge. The recall began on April 7, 2014. Owners may contact Keystone at 1-866-425-4369. Keystone's number associated with this recall is 14-202.
Keystone RV Company (Keystone) is recalling certain model year 2013-2014 recreational trailers equipped with Dometic 9100 Power Awnings or Weather Pro awnings, awning serial numbers 306xxxx through 314xxxx, manufactured between February 13, 2013, through April 9, 2013. If the awning installation sequence was not completely followed, the awning motor may unknowningly become damaged. A damaged motor may lead to an unfurling of the awning.
Consequence & remedy
Consequence: If the awning unfurls unexpectedly either in transit or while parked, it may increase thre risk of personal injury or a crash.
Remedy: Keystone will notify owners and dealers will replace the awning motor, free of charge. The recall began on May 7, 2013. Owners may contact Keystone at 1-866-425-4369. Keystone's campaign recall number is 13-193.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2014 Keystone Bullet Problems, Complaints & Recalls | Skip That Year
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