2021 Jeep Renegade

The component that failed, or I think is failing is the forward collision warning thing on my car. If the component actually went off, I could have cause a multiple car crash depended on who was behind me while I was driving. It has been reproduced by multiple drivers based on my research. The vehicle component has been inspected by police, lemon law firms and manufacturers and confirmed that it is an issue. No warning lamps or messages appeared, it came up multiple times randomly while I was driving, and has almost triggered every time. When I first opened the car it was fine, but I'd say about a year ago it showed up.

I am writing to file a formal safety complaint regarding my 2021 Jeep Renegade, which has been experiencing sudden, unprovoked automatic braking for almost a year. The issue began in Spring [Year], and over the past two months, it has become significantly more frequent. The vehicle brakes sharply on its own even when there are no obstacles, cars, or objects in front of us. This happens at normal driving speeds and creates a serious risk of rear-end collisions—especially dangerous on highways. We have a baby, and this malfunction has put our family in frightening situations multiple times. We’ve brought the vehicle to the dealer and service center several times, but they claim no error code shows up, so no repair is made. The car is currently at the service center again, and still no resolution. We’ve also requested assistance from our Jeep case manager, but no effective action has been taken. There are additional issues such as: •The door locks stop working after it rains, requiring us to use the physical key in the door. •The sunroof stopped working, even though it was replaced two years ago (this is currently being addressed, but remains part of the larger reliability concern). This automatic braking issue is the most urgent concern. The car is not safe to drive, and the lack of response from Jeep is deeply troubling. Please let me know if further information, service records, or documentation is needed.

ON FEB. 6.2022 THERE WAS ANOTHER CAR IN FRONT OF ME AND THE FORWARD COLLISION WARNING WENT OFF AND WARNED OF SOMEONE IMMEDIATLY STOPPING IN FRONT OF ME AS THE RED STOP WARNING CAME ACROSS THE DASH LIKE IT HAS IN THE PAST IN THEN FAILED AND THEN THE SERVICE LIGHT CAME ON ALONG WITH 4X4 FAILURE NOTICE AND EVERYTHING ELSE I TOOK IT TO MAZDA INSTEAD OF JEEP BECAUSE THEY ADVISED THEY HAVE A 2 WEEK BACKLOG OF ISSUES AND CANNOT GET A RENTAL CARE NOR A VALID ETA ON FIXING VEHICLE. MAZDA FOUND OUT THERE WAS A BENT TIE ROD WHICH RESULTED IN ME SPENDING $4,000 TO GET FIXED AND THEY STILL HAD TO REFER ME TO JEEP FOR THE FORWARD COLLISION SYSTEM TO BE SERVICED BUT STILL THEY HAVE NO RENTAL OR REPLACEMENT CAR FOR ME TO DRIVE IT HAS NOW BEEN OVER A MONTH AND MANY COMPLAINTS WITH FCA STELLANTIS Complaint ID: [XXX]Filed with:BBBDate Filed:2/6/2022 STILL NO REPSONSE FOR REIMBURSMENT AND ALSO CALLED JEEP CASE MANAGER AND THEY DENIED TO HELP ME ANY FURTHER SINCE I CANNOT TAKE IT TO JEEP HOWEVER I HAVE WRITTEN NOTICE THAT MAZDA IS A CERTIFIED REPAIR CENTER BUT TO DATE THIS ISSUE HAS NOT BEEN ADDRESSED AND MY FORWARD COLLISION SERVICE LIGHT IS STILL ON AND NO ONE IS WILLING TO HELP ME UNLESS I TAKE IT TO JEEP AND DROP OFF MY CAR AND MISS WORK FOR DAYS OR WEEKS ON END SINCE NO RENTAL CARS ARE AVAILABLE AND JEEP WAVE WILL NOT REIMBURSE ME EITHER WHICH GOES AGAINST WHAT I WAS SHOWN WHEN PURCHASING THIS VEHILCE I DO NOT FEEL SAFE BUT HAVE BEEN UNABLE TO GET HELP AND WAS ADVISED TO SUBMIT A COMPLAINT WITH NHTSA. PLEASE CALL ME SO I CAN EMAIL THE DOCUMENTS TO YOU [XXX] THANK YOU. THIS IS SAFETY CONCERN THAT I WANT THEM TO ADDRESS BUT THEY ARE UNWILLING TO WORK WITH ME SINCE THIS IS MY ONLY VEHICLE. NO ONE TO DATE HAS EVER CALLED ME.ALL I WANT IS TO BE REIMBURSED FOR A PART I SHOULD NOT HAVE HAD TO BUY. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

When traveling with the cruise control on, on the expressway, the speeddometer started to flicker on and off then totally went off. It lasted a couple of seconds and when it came back on my speed was at 55 mph. I was traveling at 75 when it started. This happens alot. Also the radio will sometimes blast its volume, change stations on its own or won't shut off. Last week my rear window went down and wouldn't go back up. These things happen occasionally but after shutting off the car and waiting it seems to clear for awhile. I took it into the dealer and was told there was nothing they could do, they had to wait for a fix for the software from Chrysler. I spoke with people from Chrysler and they told me the same thing. I leased this car in March and it is now August. How long do I have to wait for a fix? I am getting scared driving this car.

ON SUNDAY 1/17/21, I LEASED A CAR FROM THE DEALER LISTED ABOVE. I LEASED A 2021 FULLY LOADED JEEP RENEGADE EVEN AFTER THE HORRIBLE TREATMENT FROM THE RUDE IMPERSONAL SALESPERSON - AFTER ONLY TWO DAYS OF HAVING THE CAR, WE GOT BEGIN HAVING ISSUE WITH IT, THE WARNING LIGHT ON THE DASH THAT SAID, "STEREO SYSTEM UNAVAILABLE". THIS MALFUNCTION CAUSED ALL SAFETY FEATURES TO TURN OFF AS WELL AS THE SPECIAL KENWOOD SOUND SYSTEM THAT WE PAID EXTRA FOR AS A PART OF THE LUXURY GROUP ADD ON. I LOOKED INTO THE ISSUE MYSELF AND IT STATED THAT IT HAD BEEN GOING ON IN THIS CAR SINCE THE 2018 MODEL. SINCE THEN, IT HAS HAPPENED ON AND OFF DAILY. THAT MONDAY MORNING, WE CALL THE DEALER AND GET AN APPOINTMENT FOR TUESDAY MORNING. TUESDAY MORNING, WE DRIVE IN AND LEAVE THE CAR THERE. THEY CALL BACK IN THE AFTERNOON AND TELL US THAT THERE IS NO PROBLEM WITH THE CAR, AND THEY CANNOT REPLICATE THE PROBLEM- AT THIS POINT WE HAD OPENED A CASE WITH CORPORATE. LATER IN THE EVENING WE GET A CALL TO COME AND GET THE CAR, WE STATED WE DID NOT WANT TO PICK UP THE CAR BECAUSE IT HAPPENS EVERY MORNING AND TO KEEP THE CAR OVERNIGHT AND TRY AGAIN TOMORROW MORNING (WEDNESDAY FEB. 27). WE GET A CALL FROM CORPORATE THAT THEY ARE OPENING A CASE AND THEY WOULD ALSO CALL US BACK ON WEDNESDAY. I GET A CALL FROM THE CASE MANAGER EXPLAINING THAT THIS IS A PROBLEM WITH ALL JEEP RENEGADES AND THAT IF WE WANT A LONER, I'LL NEED TO RENT A CAR AND GET REIMBURSED BY CHRYSLER. THE SAFETY FEATURES ARE DISABLED BECAUSE OF THIS MALFUNCTION! THIS IS DANGEROUS AND UNPROFESSIONAL FOR A COMPANY OF THEIR CALIBER NOT ONLY FOR OUR FAMILY BUT ALSO FOR EVERYONE BUYING THESE VEHICLES. IF THEY WILL TRY AND GET OVER ON US FOR THIS - WHAT ELSE WILL THEY TRY TO TAKE ADVANTAGE OF? AS NOW WE NEED TO WAIT FOR AN UPDATE (WHICH I THINK IT IS ONLY A TACTIC FOR LOSING TIME) FOR NEXT QUARTER UNTIL THEY UPDATE THEIR SOFTWARE ON THE CAR.