2018 Jeep Renegade

TL* THE CONTACT OWNS A 2018 JEEP RENEGADE. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SHOOK VIOLENTLY AND STARTED TO LOSE ACCELERATION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE OCCURRED TWO OTHER TIMES. THE VEHICLE WAS TOWED TO DON JACKSON CHRYSLER JEEP (3950 JONESBORO RD, UNION CITY, GA 30291), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A COMPLAINT WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 5,200.

I PURCHASED A 2018 JEEP RENEGADE AT THE END OF JULY 2018, IT HAD WORKED WELL UNTIL THE END OF JUNE 2019. I WAS ON A ROAD TRIP FROM SOUTH CAROLINA TO COLORADO AND I WAS ON THE ROAD FOR A WEEK WITH NO ISSUES, BUT ON JUNE 28TH AS I WAS DRIVING ON I-70 THROUGH KANSAS AT ABOUT 80 MPH WHEN MY ENGINE BEGAN TO STALL OUT. AT FIRST IT WAS DROPPING ABOUT 10 - 15 MPH, BUT THEN IT WAS QUICKLY DROPPING 30 - 40 MPH. I WAS ABLE TO MAKE IT INTO THE RIGHT MOST LANE, BUT A CHECK ENGINE LIGHT AND SERVICE TRANSMISSION LIGHT APPEARED ON MY DASHBOARD WHILE MY ENGINE STALLED OUT COMPLETELY. I HAD TO RESTART MY CAR A FEW TIMES, BUT AFTER A FEW RESTARTS THE NOTIFICATIONS DISAPPEARED. EVERY TIME THE ENGINE STALLED OUT, I WOULD LOSE THE USE OF MY GAS AND BRAKE PEDALS. THE ELECTRONICS WERE STILL WORKING, BUT DRIVING WAS NON-RESPONSIVE. I WAS ABLE TO SAFELY NURSE MY CAR INTO THE NEAREST CITY AND EVENTUALLY GET TOWED TO THE NEAREST JEEP DEALERSHIP. THE DEALERSHIP WAS ABLE TO LOOK AT THE JEEP THE NEXT DAY (JUNE 29TH) AND DID SOME COMPUTER DIAGNOSTICS AND TOLD ME THAT THE JEEP WAS GOOD TO GO. I MADE IT ABOUT 180 MILES AND HAD JUST GOTTEN BACK ONTO I-70 IN COLORADO WHEN THE ISSUE RETURNED. ENGINE STALLED OUT, DROPPED SPEED TO ZERO MPH AND PEDALS BECAME UNRESPONSIVE. I HAD TO WAIT SEVERAL HOURS TO BE TOWED TO AURORA, CO TO A JEEP DEALERSHIP (LARRY H MILLER JEEP). MY JEEP WAS WITH LARRY H MILLER FROM JUNE 29TH TO JULY 3RD. THEY TOLD ME THAT THEY DROVE IT SEVERAL HUNDRED MILES, DESPITE MY ODOMETER NOT MATCHING THEIR INFORMATION, AND TOLD ME THAT THERE WAS NO ISSUE WITH MY JEEP. I MADE IT 10 MILES FROM THE DEALER BEFORE THE STALLING ISSUE RETURNED. THIS ALMOST CAUSED A CRASH ON A CONGESTED NARROW HIGHWAY IN DENVER, CO. WHEN I CALLED THE DEALER, THEY TOLD ME THEY COULDN'T HELP AND TO SEE ANOTHER DEALER. I WAS TOWED TO A THIRD DEALER, WHO WAS ALSO NOT ABLE TO FIND ANY ISSUE.

WHEN DRIVING AT LONG PERIODS OF TIME AT HIGHER RPM'S (2500-3000), ESPECIALLY WHEN DRIVING ON AN INCLINE, TRANSMISSION APPEARS TO SHIFT HARD, NOT GO INTO GEAR PROPERLY, OR JUST SIMPLY GO INTO NEUTRAL, AND SLOW THE VEHICLE DOWN RAPIDLY. WHEN TRAVELING ON THE DECLINE, THERE WERE NO PROBLEMS WHATSOEVER. VEHICLE HAS 4800 MILES ON IT. SPOKE TO DEALER, AND SERVICE TECH INFORMED ME IT WASN'T THE FIRST TIME HE'S HEARD THIS COMPLAINT.

JEEP STOPPED ACCELERATING ON THE INTERSTATE GOING 75 ON CRUISE CONTROL; WE WERE IN THE PASSING LINE WITH SEMI TRUCKS BEHIND US SO WE HAS NOTHING CHOICE BUT TO PULL OVER TO THE LEFT SHOULDER UNTIL WE COULD SAFELY MOVE THE CAR TO THE RIGHT SHOULDER. CAR CONTINUED TO RUN, BUT WOULD NOT ACCELERATE. NO CHECK ENGINE LIGHT. CAR WAS TOWED TO A DEALERSHIP, DIAGNOSTIC DID NOT SHOW ANY ISSUES; I WAS TOLD THAT IT HAPPENED BECAUSE IT WAS HOT AND BECAUSE I DROVE IT MORE THAN 5 HOURS. JEEP IS STUCK 12 HRS FROM WHERE I LIVE AND THERE ARE NO PARTS AVAILABLE. MANUFACTURER AND DEALERSHIP REFUSE TO GIVE ME A LOANER CAR.

CAR ONLY HAS 4000 MILES ( STILL LIKE NEW). ONCE INCIDENT I HAD WAS TRYING TO MAKE A TURN I SLOWED DOWN THEN WHEN ATTEMPTING TO ACCELERATE THE CAR WOULDNT GO . I HAD TO PULL OVER AND COMPLETELY TURN OFF THE VEHICLE. HAS HAPPEN 3 TIMES IN LESS THAN ONE WEEK. IVE MADE SEVERAL ATTEMPTS TO CONTACT DEALER AND SERVICE DEPT, BUT NO CALL BACKS.

MY STALLED 3 TIMES IN 2 WEEKS. TWICE I WAS SLOWING TO TAKE A TURN-THIS HAPPENED A WEEK APART IN THE SAME EXACT TURN. TWICE I WAS DRIVING ABOUT 20 MPH. THIS HAPPENED ON 4-21-19, 4-27-19 AND 4-30-19. I HAVE APPROX 5200 MILES. I CALLED CHRYSLER AND THEY SAID THERE WERE NO RECALLS, THAT I PROBABLY DO NOT NEED AN OIL CHANGE (SHE CHECKED ON THIS INFORMATION). WHEN THE LIGHT GOES ON OR 7-8,000 MILES I SHOULD SCHEDULE ONE. NO DASH INDICATOR LIGHTS COME ON. EACH TIME I AM ABLE TO GUIDE MY CAR OUT OF TRAFFIC. I SHUT OFF RADIO, WIPERS AND ALL ELECTRICAL AND AFTER I HIT TO RESTART IT SOUNDS LIKE IT IS REALLY TRYING, BUT IT EVENTUALLY DOES START. I STALLED THIS MORNING (5-1-19) AND I WAS ALMOST REAR ENDED AS IT WAS SO SUDDEN. THE CAR BEHIND ME HAD TO SWERVE. I PUT ON MY HAZARDS. I CALLED CHRYSLER CORPORATE BECAUSE MY DAD HEARS SOMETHING ABOUT THE 2.4L ENGINE BEING RECALLED. CHRSYLER CORPORATE TOLD ME TO BRING IT TO THE DEALER AND EITHER WAY SHOULD BE COVERED (WARRANTY OR ADDED TO RECALL). THE DEALER HAD NO RECORD OF RECALLS AND SAID I NEEDED AN OIL CHANGE. THAT IS RIDICULOUS THAT NEEDING AN OIL CHANGE COULD BE SUCH A DANGEROUS THING. I FIND THAT HARD TO BELIEVE. I HAVE HAD THIS JEEP SINCE OCT 2018. I AM VERY SCARED NOW. I COMMUTE TO BOSTON IN THE TUNNELS AND ON THE TOBIN BRIDGE DURING BUSY RUSH HOUR. SO DISAPPOINTED THESE DANGEROUS PROBLEMS ARE HAPPENING - AND SO SOON AFTER PURCHASING. MY CUSTOMER CARE # FROM MY CALL INTO CHRYSLER (FCA - FIAT CHRYSLER AUTOMOBILES), WHICH THEY CLOSED EVEN THOUGH IT WASN'T RESOLVED, IS 57585393. CALLED THEM 4-30-19 ALSO, SOMETIMES WHEN I TURN MY WHEEL TO TAKE A SHARP TURN A BELL DINGS ONE. IT HAS HAPPENED ABOUT 6 TIMES SINCE OWNING.