2018 Jeep Renegade

The contact owns a 2018 Jeep Renegade. The contact stated that the touch screen was inoperable. The contact stated that calls were being made independently. Additionally, the GPS was inoperable. The contact stated that while on a call, the call dropped unintendedly. The radio and functions related to the infotainment system was inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the screen had delaminated and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and was awaiting the diagnostic report, but no assistance was provided. The failure mileage was approximately 74,000.

U-Connect Radio Malfunction. Screen/Radio selects random things on radio options. Map on screen becomes unavailable or glitches. Almost cost me to miss my exits. UConnect Radio causes distracted driving putting myself and my passengers in danger. For example, sometimes the UConnect radio selects individuals on my contact list and places a call, so outgoing calls are made while I’m driving. The glue from the UConnect radio will start to drip and spread into other parts and cause them to malfunction. This can also cause malfunctions with steering and other vehicle functions. Theres also no point in me replacing the screen for something was faulty by the manufacturer. Yes it has been notified but they refuse to acknowledge the problem. No warning lamps just the screen kept glitching.