2018 Jeep Renegade

The driver seat belt buckle malfunctioned, the clip will not stay in no matter what. The dealership said the part isn’t available anywhere and is on endless back order without an ETA. As well as they are unsure of what parts are needed as there is an electrical part they confused if it’s needed that is also unavailable anywhere. The jeep/chrysler company itself has also been no help, it has been 3 weeks. I keep getting told the same thing and to “be patient” and that this is not a safety recall, even though the part isn’t available anywhere. The dealership confirmed its malfunction. My safety/risk factor and ability to drive has now been severely impacted as It is illegal and dangerous to drive without a seatbelt, I have not been offered any help or coverage, and I have a newborn baby! There was no forewarning or symptoms of failure beforehand. This has been sudden and infuriating.

THE INFOTAINMENT SYSTEM IS MALFUNCTIONING. IT CONTROLS ALMOST ALL FUNCTIONS IN THE CAR. WHILE DRIVING EVERY SETTING IT CONTROLS WILL RANDOMLY AND SUDDENLY SWITCH TO A DIFFERENT SETTING. YOU CAN NOT OVER RIDE IT'S RANDOM SWITCHING, EVEN BY TURNING IT OFF. THE DEALER SERVICE MANAGER HAS SAID THE CAR IS UNDRIVEABLE. IF YOU DID TRY TO DRIVE A LARGE NUMBER OF MECHANICAL AND ELECTRICAL AND SOFTWARE SETTINGS ARE SWITCHING AS YOU DRIVE. IMAGE DRIVING DOWN HERE IN 95/95 FLORIDA (TEMPERATURE AND HUMIDITY) WHILE THE CAR IS TURNING ON THE HEAT FULL BLAST AND THE SEAT HEATER FULL BLAST, RESETTING WAYPOINTS, AND INSTRUCTING THE DRIVER TO TURN SOMEWHERE AND WATCH OUT FOR A UPCOMING COLLISION. THE ONLY FIX IS TO REPLACE THE INFOTAINMENT SYSTEM AND THERE ARE NO PARTS AVAILABLE FOR AN ESTIMATED 3 MONTH. THIS HAPPENS WHEN THE VEHICLE IS STATIONARY OR MOVING ON CITY STREETS AND ON THE HIGHWAY. I HAVE SPOKEN A DOZEN TIMES TO FCA CUSTOMER CARE, CASE 76973156. THE KEEP SWITCHING CASE MANAGERS. RIGHT NOW THERE IS NOBODY ASSIGNED. THE CAR HAS ONLY ABOUT 5000 MILES ON IT. I HAVE NOT INCLUDED AN ATTACHED FILE BECAUSE IT LOOKS LIKE YOU CAN NOT ACCEPT A VIDEO. APPARENTLY THIS IS A COMMON PROBLEM (AS SERVICE GUY SAYS) AND THEREFORE THERE IS A SHORTAGE OF PARTS. SERVICE MANAGER SAID THAT THIS SYSTEM AFFECTS ALMOST ALL FUNCTIONS IN THE CAR TO THE POINT THAT OFTEN WHEN THERE IS A FAILURE THE CAR HAS TO BE TOWED IN.