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2015 Jeep Renegade

Owner reports · Recalls · Investigations

More warning signs than most Renegade years

Owner complaints for the 2015 Jeep Renegade are substantially higher than the model-year median of 79.

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When problems were reported

Mileage at the reported incident

400 reports with mileage · 111 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Power Train. Review the 170 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 161 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 129 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

8 crash reports8 fire reports1 injury reports

Power Train complaints

170 reports
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100 miles · Aug 19, 2016
Power Train

MY TRANSMISSION HAS ME FEELING SO UNSAFE. AFTER PUTTING MY VEHICLE IN D, WHEN I ATTEMPT TO ACCELERATE, THE CAR MAKES NO ATTEMPT AT MOVING AND THEN SUDDENLY JERKS FORWARD. THIS HAPPENS WHEN LEAVING MY DRIVEWAY, MOVING PAST A STOP SIGN AND IN TRAFFIC. OBVIOUSLY THE LATTER ARE ESPECIALLY FRIGHTENING. JEEP DEALERSHIP SAID IT COULD B…

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MY TRANSMISSION HAS ME FEELING SO UNSAFE. AFTER PUTTING MY VEHICLE IN D, WHEN I ATTEMPT TO ACCELERATE, THE CAR MAKES NO ATTEMPT AT MOVING AND THEN SUDDENLY JERKS FORWARD. THIS HAPPENS WHEN LEAVING MY DRIVEWAY, MOVING PAST A STOP SIGN AND IN TRAFFIC. OBVIOUSLY THE LATTER ARE ESPECIALLY FRIGHTENING. JEEP DEALERSHIP SAID IT COULD BE SOFTWARE, BUT AFTER AN UPDATE, THE PROBLEM CONTINUED TO WORSEN, RATHER THAN IMPROVE. IT IS NOW TO THE POINT I FEEL COMPLETELY UNSAFE IN MY VEHICLE. IT HAS NOT BEEN RECALLED, BUT I'M SHOCKED; ESPECIALLY AFTER SEEING HOW MANY OF THE SAME COMPLAINTS ARE OUT THERE. I DESPERATELY WANT MY TRANSMISSION REPLACED (NOT "FIXED") BEFORE MY WARRANTY IS UP. EITHER THAT, OR A NEW VEHICLE!

NHTSA ODI #10897117

13,000 miles · Aug 11, 2016
Power TrainCrash

TL* THE CONTACT OWNS A 2015 JEEP RENEGADE. AFTER THE GEAR SHIFT WAS SWITCHED INTO THE DRIVE POSITION, THE VEHICLE REVERSED WITHOUT WARNING. AS A RESULT, THE CONTACT'S VEHICLE CRASHED INTO ANOTHER VEHICLE. THE CONTACT DISCOVERED THAT THE GEAR SHIFT FAILED TO GO INTO DRIVE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILE…

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TL* THE CONTACT OWNS A 2015 JEEP RENEGADE. AFTER THE GEAR SHIFT WAS SWITCHED INTO THE DRIVE POSITION, THE VEHICLE REVERSED WITHOUT WARNING. AS A RESULT, THE CONTACT'S VEHICLE CRASHED INTO ANOTHER VEHICLE. THE CONTACT DISCOVERED THAT THE GEAR SHIFT FAILED TO GO INTO DRIVE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 13,000.

NHTSA ODI #10895042

29,936 miles · Jul 6, 2016
Electrical SystemPower Train

TL* THE CONTACT OWNS A 2015 JEEP RENEGADE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER AND LACK OF ACCELERATION. THE FAILURE OCCURRED ONLY WHEN THE VEHICLE WAS COLD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIR…

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TL* THE CONTACT OWNS A 2015 JEEP RENEGADE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER AND LACK OF ACCELERATION. THE FAILURE OCCURRED ONLY WHEN THE VEHICLE WAS COLD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 29,936.

NHTSA ODI #10882918

29,623 miles · Jun 30, 2016
Power TrainUnknown Or Other

AT 1040 MILES WHILE GOING UP A 7% GRADE IN 100+ DEGREE TEMPERATURES. THE TRANSMISSION DOWN SHIFTED AND IMMEDIATELY LOST POWER THEN BEGAN 'LUNGING'. DISPLAY SHOWED "PLACE VEHICLE IN PARK PRIOR TO SELECTING A GEAR". AFTER WAITING SEVERAL MINUTES RESTARTED VEHICLE BUT AS SOON AS IT NEEDED TO SHIFT IT WOULD DO THE SAME STALL OUT. …

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AT 1040 MILES WHILE GOING UP A 7% GRADE IN 100+ DEGREE TEMPERATURES. THE TRANSMISSION DOWN SHIFTED AND IMMEDIATELY LOST POWER THEN BEGAN 'LUNGING'. DISPLAY SHOWED "PLACE VEHICLE IN PARK PRIOR TO SELECTING A GEAR". AFTER WAITING SEVERAL MINUTES RESTARTED VEHICLE BUT AS SOON AS IT NEEDED TO SHIFT IT WOULD DO THE SAME STALL OUT. THIS EXACT BEHAVIOR ALSO OCCURRED ON THE SAME SECTION (WITHIN 2 MI) OF HIGHWAY AT THE FOLLOWING ODOMETER READINGS: 4811, 5202, 28928, 29580 AND 29623. COMMON RPM'S ARE AROUND 3500 BUT VARIES SOMEWHAT EACH TIME AND USUALLY BETWEEN 50-65 MPH. THE CAR IS BEING DRIVEN IN FULL AUTOMATIC MODE AND IS UNRESPONSIVE IF ATTEMPTING TO SWITCH TO MANUAL MODE ONCE IT STARTS. CRUISE CONTROL WAS ONLY USED THE FIRST TIME. I QUIT USING IT AFTER THAT IN CASE THERE WAS ANY RELATION TO THE SHIFT SELECTIONS. THE GAP IN THE MILEAGES INDICATE THE ALMOST ALMOST 3 MONTHS THAT THE DEALERSHIP HAD THE VEHICLE AND THE TIME THAT I DID NOT EXPERIENCE THE PROBLEM- COLD MONTHS ONLY. MANY OF THE OCCURRENCES ARE WITH DAYS OF EACH OTHER AND OR AFTER PICKING UP THE VEHICLE. THE VEHICLE ALSO EXPERIENCES EXTREMELY HARD LOW SPEED SHIFTS (FROM A LIGHT OR STOP SIGN). THE STRETCH OF HIGHWAY I DRIVE DAILY IS VERY BUSY AND A MAIN CORRIDOR FROM THE NEIGHBORING CITY TO MY RURAL TOWN. IT IS DANGEROUS TO SUDDENLY DROP "BACK" ON SPEED SO DRAMATICALLY.

NHTSA ODI #10881931

2,000 miles · Jun 22, 2016
EnginePower TrainUnknown Or Other

2015 JEEP RENEGADE: VEHICLE SHIFTS HARD; LIKE A CANON. TOOK VEHICLE IN TO DEALER AND THEY SAID IT JUST NEEDED AN UPDATE. PROBLEM STILL NOT FIXED. VEHICLE MAKES A RINGING SOUND LIKE A PHONE WHEN AT HIGHWAY SPEEDS OF 65 MILES PER HOUR. VEHICLE RATTLES A LOT ESPECIALLY IN THE SPEAKER AREAS AND ALSO THE DRIVER SIDE SEATBELT AREA. WH…

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2015 JEEP RENEGADE: VEHICLE SHIFTS HARD; LIKE A CANON. TOOK VEHICLE IN TO DEALER AND THEY SAID IT JUST NEEDED AN UPDATE. PROBLEM STILL NOT FIXED. VEHICLE MAKES A RINGING SOUND LIKE A PHONE WHEN AT HIGHWAY SPEEDS OF 65 MILES PER HOUR. VEHICLE RATTLES A LOT ESPECIALLY IN THE SPEAKER AREAS AND ALSO THE DRIVER SIDE SEATBELT AREA. WHEN I TOOK IT IN TO THE DEALER TO HAVE THEM FIGURE OUT THE RATTLES THEY SAID THAT THEY COULD NOT FIND IT. THE SEATS DO NOT HEAT UP WELL. WHEN IT IS TURNED ON HIGH, IT FEELS LIKE IT IS ON THE LOW SETTING STILL. WHEN THE STEERING WHEN IS BEING TURNED AT ANY SPEED IT MAKES A CREAKING SOUND.

NHTSA ODI #10875917

7,200 miles · May 16, 2016
Power TrainService Brakes

CAR HAS PREVIOUSLY STALLED WHEN ACCELERATING AND HAD CONTINUOUS HARD SHIFTING CAUSING INCREASED PANIC ATTACKS AND ANXIETY TWO MILITARY VETS. ALSO CAR HAS DIFFICULTY BRAKING AND HAS STORED "FAILURE TO BRAKE" CODE. CAR HAS NOW BEEN SEEN 3 TIMES FOR TRANSMISSIONS ISSUES AND TWICE FOR BRAKING ISSUE. CURRENT STORED CODES: C1431…

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CAR HAS PREVIOUSLY STALLED WHEN ACCELERATING AND HAD CONTINUOUS HARD SHIFTING CAUSING INCREASED PANIC ATTACKS AND ANXIETY TWO MILITARY VETS. ALSO CAR HAS DIFFICULTY BRAKING AND HAS STORED "FAILURE TO BRAKE" CODE. CAR HAS NOW BEEN SEEN 3 TIMES FOR TRANSMISSIONS ISSUES AND TWICE FOR BRAKING ISSUE. CURRENT STORED CODES: C1431 U1001 U010 C2208 C2209 C221B U2003 U2004 U1700 DEALERSHIPS STATES, "COULD NOT DUPLICATE CONCERN"

NHTSA ODI #10865251

700 miles · Mar 23, 2016
Power Train

WHEN USING "AUTOSTICK" TO DOWNSHIFT THE 9-SPEED AUTOMATIC TRANSMISSION THE COMPUTER "UNLOADS" THE DRIVETRAIN AND AT TIMES IT FEELS LIKE THE CAR IS BEING SHOT OUT OF A CANON. THIS IS WORST AT HIGHER SPEEDS, WHEN TOWING, AND ON DOWNGRADES. IT HAPPENS WHEN SHIFTING FROM 8 TO 7 AND 5 TO 4. THE DEALERSHIP TOLD ME THAT THE CAR IS O…

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WHEN USING "AUTOSTICK" TO DOWNSHIFT THE 9-SPEED AUTOMATIC TRANSMISSION THE COMPUTER "UNLOADS" THE DRIVETRAIN AND AT TIMES IT FEELS LIKE THE CAR IS BEING SHOT OUT OF A CANON. THIS IS WORST AT HIGHER SPEEDS, WHEN TOWING, AND ON DOWNGRADES. IT HAPPENS WHEN SHIFTING FROM 8 TO 7 AND 5 TO 4. THE DEALERSHIP TOLD ME THAT THE CAR IS OPERATING "AS DESIGNED" SO THEY CAN'T DO ANYTHING. THE OTHER FIX IS A SOFTWARE UPDATE BUT I'VE GOTTEN ALL AVAILABLE AND THE PROBLEM PERSISTS. JEEP HAS THE SAME ATTITUDE. WHEN USING AUTOSTICK TO DOWNSHIFT FROM 5 TO 4 ON A 9% DOWNGRADE THE CAR SPEEDS UP FROM 45MPH TO 50 MPH DURING THE 2 SECOND SHIFT. THEN, BECAUSE OF OVERLY CONSERVATIVE DOWNSHIFT PROTOCOLS (THE ENGINE HAS A MAX RPM OF 6500 BUT DURING DOWNSHIFTING THE COMPUTER NEVER LETS IT EXCEED 3000 RPM), THE COMPUTER WON'T LET ME DOWNSHIFT THE TRANSMISSION AT ALL, THERE IS NO ENGINE BRAKING AND THE CAR KEEPS GAINING SPEED. AS LONG AS THE BRAKES ARE WORKING THERE IS HELP BUT WITHOUT NORMAL BRAKES THERE IS NO WAY TO SLOW THE CAR. THE COMPUTER KEEPS SAYING NO TO A DOWNSHIFT AND THERE IS NO EMERGENCY BRAKE, ONLY A PARKING BRAKE THAT IS EITHER ALL OFF OR ALL ON/REAR WHEELS LOCKED. LOCKING THE REAR WHEELS AT 70MPH, OR WORSE TURNING THE WHEELS TO MAKE A TURN WITH LOCKED REAR WHEELS RESULTS IN A SPIN AND THEN TRAGEDY. I TOOK DELIVERY OF THE CAR NEW IN OCTOBER OF 2015 AND IT HAS BEEN DOING THIS THE WHOLE TIME. ONE OF THE DEALER MECHANICS TOLD ME THAT THE REASON THIS HAPPENS IS THAT FOR THOSE SHIFTS A SLEEVE ON A SPLINED SHAFT HAS TO SLIDE SO ALL PRESSURE HAS TO BE REMOVE FROM THE SLEEVE. IT SOUNDS LIKE A BAD DESIGN FOR THE SAKE OF FUEL MILEAGE WITHOUT DUE CONSIDERATION FOR SAFETY.

NHTSA ODI #10851296

6,490 miles · Mar 13, 2016
Fuel/propulsion SystemPower TrainUnknown Or Other

THIS IS AN UPDATE TO AN EARLIER COMPLAINT (#10826148) ABOUT MY 6-SPEED MANUAL 4X4 2015 RENEGADE LATITUDE (WITH ~6490 MILES ON IT) WHICH WAS REVVING UNCONTROLLABLY, POPPING OUT OF CRUISE CONTROL, DIFFICULT TO GET INTO AND OUT OF GEAR AS WELL AS EXHIBITING POOR FUEL ECONOMY. AT FIRST, THE DEALERSHIP SERVICE DEPARTMENT SAID THEY CO…

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THIS IS AN UPDATE TO AN EARLIER COMPLAINT (#10826148) ABOUT MY 6-SPEED MANUAL 4X4 2015 RENEGADE LATITUDE (WITH ~6490 MILES ON IT) WHICH WAS REVVING UNCONTROLLABLY, POPPING OUT OF CRUISE CONTROL, DIFFICULT TO GET INTO AND OUT OF GEAR AS WELL AS EXHIBITING POOR FUEL ECONOMY. AT FIRST, THE DEALERSHIP SERVICE DEPARTMENT SAID THEY COULDN'T REPLICATE ANY OF THE PROBLEMS, BUT I INSISTED THAT THEY KEEP THE CAR AND DRIVE IT FURTHER. THEY DID AND WERE ABLE TO SEE THAT THERE WAS A PROBLEM. THAT WAS NEARLY ONE MONTH AGO. THEY KEPT THE CAR FOR 3 WEEKS FOR WHAT WAS DESCRIBED AS A PROBLEM WITH THE CLUTCH, A PART FOR WHICH (THE THROW-OUT BEARING) WAS ON BACK ORDER. I PICKED UP THE CAR THIS PAST FRIDAY 3/11/16, DROVE IT HOME AND PARKED IT IN MY GARAGE, HAPPY THAT IT WAS FIXED. OR SO I THOUGHT. SATURDAY MORNING, LESS THAN 24 HOURS SINCE BRINGING IT HOME, AS I WAS PREPARING TO GO OUT OF TOWN, THE CAR WOULD NOT GO INTO REVERSE, AND THERE IT SITS, STUCK IN MY GARAGE, TO BE TOWED BACK TO THE DEALERSHIP. THING IS, I HAD NOT TRIED OUT THE REVERSE ON IT WHEN I PICKED IT UP OR GOT IT HOME. I HAD A STRAIGHT RUN OUT OF THE GARAGE WHEN I PICKED IT UP, DROVE AROUND THE BUILDING AND THEN STRAIGHT TO MY HOME. I'M WONDERING IF THEY HAD NOT DONE SO TOO. NOW THAT IT IS NEARLY 30 DAYS OUT OF COMMISSION, I WILL PROBABLY TRY TO GET THE CAR DECLARED A LEMON AND ASK THE DEALERSHIP TO BUY IT BACK. I DON'T WANT TO DO THAT BUT I DO NOT FEEL SAFE IN IT, EVEN IF THEY WERE TO FIX THE CLUTCH AGAIN. NHTSA, PLEASE LOOK INTO OUR CARS-I HAVE READ THE COMPLAINTS AND IT SEEMS THAT SOMETHING IS VERY WRONG WITH IT!

NHTSA ODI #10846354

1,975 miles · Mar 6, 2016
Electrical SystemPower Train

MY NEW RENEGADE STARTED HESITATING WHEN ACCELERATING AND WAS NOT SHIFTING PROPERLY. YOU COULD TELL IT WAS STUCK IN GEARS TOO LONG BEFORE SHIFTING. TOOK IT TO THE DEALER 3 TIMES. FIRST TIME THEY UPDATED THE COMPUTER EVEN THOUGH THEY SAID THEY DID NOT NOTICE ANY ISSUES DURING THEIR TEST DRIVE. SECOND TIME THE TECH SAID HE FELT…

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MY NEW RENEGADE STARTED HESITATING WHEN ACCELERATING AND WAS NOT SHIFTING PROPERLY. YOU COULD TELL IT WAS STUCK IN GEARS TOO LONG BEFORE SHIFTING. TOOK IT TO THE DEALER 3 TIMES. FIRST TIME THEY UPDATED THE COMPUTER EVEN THOUGH THEY SAID THEY DID NOT NOTICE ANY ISSUES DURING THEIR TEST DRIVE. SECOND TIME THE TECH SAID HE FELT IT AND FIXED THE PROBLEM WITH A MODULE UPDATE. IT DID RIDE GREAT AFTER THAT-BUT LASTED FOR ONLY ONE DAY. TOOK THE VEHICLE BACK FOR THE THIRD TIME AND THEY DID NOTHING-SAID THEY COULD NOT REPLICATE THE PROBLEM. THE WHOLE TIME I AM THINKING MAYBE I AM IMAGING THE ISSUE,ONLY TO SPEAK TO ANOTHER CUSTOMER IN THE WAITING ROOM ABOUT HER ONGOING ISSUES IN HER 2012 CHEROKEE-SAME TRANSMISSION AS IN THE RENEGADE. NOW, THE INTERIOR LIGHTS DIM AND COME BACK ON AND THE FRONT WIPERS COME ON WHEN YOU TURN THE BACK WIPERS ON. THE VEHICLE HAS 2070 MILES ON IT. AFTER READING THE OTHER COMPLAINTS (CAR STALLING WHILE DRIVING AT HIGHWAY SPEEDS) I AM CONCERNED ABOUT DRIVING IT. THE SERVICE MAN SAID I COULD BRING IT BACK-WHICH I AM GOING TO TOMORROW. BUT IF THEY INSIST THEY DON'T FEEL IT I AM NOT SURE WHAT MY RECOURSE IS. DO I HAVE TO WAIT TILL I CRASH DUE TO A SYSTEM DEFECT>

NHTSA ODI #10840125

8,260 miles · Mar 3, 2016
Power Train

ON FEBRUARY 15, 2015 WITH 8260 MILES THE SERVICE TRANSMISSION LIGHT CAME ON AND THE VEHICLE WOULD NOT ACCELERATE. AFTER HAVING THE VEHICLE TOWED TO THE NEAREST DEALER I WAS INFORMED THAT IT WAS AN ISSUE WITH THE COMPUTER AND IT HAD BEEN REPROGRAMMED. ON FEBRUARY 22, 2015 THE SAME ERROR OCCURRED. THE VEHICLE WAS TOWED TO THE N…

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ON FEBRUARY 15, 2015 WITH 8260 MILES THE SERVICE TRANSMISSION LIGHT CAME ON AND THE VEHICLE WOULD NOT ACCELERATE. AFTER HAVING THE VEHICLE TOWED TO THE NEAREST DEALER I WAS INFORMED THAT IT WAS AN ISSUE WITH THE COMPUTER AND IT HAD BEEN REPROGRAMMED. ON FEBRUARY 22, 2015 THE SAME ERROR OCCURRED. THE VEHICLE WAS TOWED TO THE NEAREST DEALER. I WAS INFORMED THE NEXT DAY THAT THE TRANSMISSION WOULD NEED TO BE REPLACED.

NHTSA ODI #10839642

Official recalls

3

16V545000 · Trailer Hitches

Jul 20, 2016

Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Renegade vehicles manufactured August 25, 2014, to June 25, 2016, equipped with a factory-installed optional trailer hitch package. The trailer hitch assembly may have been attached with only a single fastener per side, not three per side as required.

Consequence & remedy

Consequence: Without the proper amount of fasteners, the trailer hitch assembly may separate from the vehicle, and any towed vehicle may no longer be properly connected, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will install two additional fasteners per side, free of charge. The recall began on October 13, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S62.

16V529000 · Power Train:automatic Transmission

Jul 12, 2016

Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.

Consequence & remedy

Consequence: If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.

Remedy: Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.

15V508000 · Electrical System:cybersecurity

Aug 12, 2015

Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Renegade vehicles manufactured September 18, 2014, to June 25, 2015. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.

Consequence & remedy

Consequence: Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.

Remedy: Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on September 30, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R45.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

RQ15004 · Software Security Vulnerability

Opened Jul 24, 2015 · Closed Jan 5, 2016

Status: closed (inferred from source dates) · Electrical System:software

On July 23, 2015, Fiat Chrysler Automobiles (FCA) launched Safety Recall 15V-461 to remedy security vulnerabilities in approximately 1.4 million model year (MY) 2013 through 2015 vehicles equipped with Uconnect head units (HU) 8.4A (RA3 radio) and 8.4AN (RA4 radio) manufactured by Harman International.On July 24, 2015, the Office of Defects Investigation (ODI) opened Recall Query, RQ 15-004, to investigate HU security vulnerabilities and remedy effectiveness in the recalled population and to determine whether similar units have been supplied for use in other FCA vehicles.In an August 11, 2015 letter, FCA submitted a second Part 573 safety recall report expanding the scope of the Uconnect RA4 model radio to include additional 7,810 MY 2015 Jeep Renegade vehicles manufactured from September 18, 2014 through June 25, 2015 (Recall 15V-508).Scope analysis indicated that Uconnect radios installed in FCA vehicles not included in recalls 15V-461 or 15V-508 (subject recalls) are not equipped with built-in cellular access or short range wireless communication features and, thus, do not contain the security vulnerabilities addressed by the subject recalls. SUBJECT VEHICLES: MY2014 through 2015 Dodge Durango, Jeep Grand Cherokee and Jeep Cherokee sport utility vehicles; MY2013 through 2015 Ram 1500, 2500, 3500 and 4500/5500 pickup trucks; MY2013 through 2015 Dodge Viper vehicles; and MY2015 Chrysler 200, 300, Jeep Renegade, Dodge Charger and Challenger vehicles.According to FCA, long and short range wireless vulnerabilities identified in the recalled vehicles could allow unauthorized third-party access to, and manipulation of, networked vehicle control systems.Successful exploitation of the vulnerabilities, coupled with reverse engineering of networked microprocessor control modules, could result in unauthorized manipulation of vehicle control systems. This unauthorized manipulation of vehicle controls and systems could expose the driver, vehicle occupants or other highway users to an increased risk of injury.FCA and its network provider, Sprint, conducted a nationwide campaign to block access to a radio communications port that was unintentionally left open.On July 27, 2015, short range wireless vulnerabilities were also blocked.Finally, third party security evaluation and regression testing identified vulnerabilities that were either remedied by Sprint or through updates to the FCA Uconnect software.ODI identified a total of 30 complaints or field reports on unique vehicles submitted by FCA (29) or received by NHTSA (1) alleging incidents of theft from a vehicle or anomalous performance that the owner alleged were caused by, or may have been caused by, remote hacking.Twenty-six (87%) of these reports were submitted after a magazine article was published on July 21, 2015, describing the remote hacking of an FCA vehicle by researchers who were able to affect the operation of various vehicle control systems, including the service brakes, steering, throttle and ignition.Most of the complaints involved vehicle systems that were not safety critical (e.g., complaints related to radio, navigation system, or air-conditioning control) and did not affect vehicle control.Three complaints reported engine stalls.One owner reported sudden unintended acceleration allegedly related to hacking.None of the complaints or field reports reviewed involved the steering and braking vehicle control effects demonstrated by the research hackers prior to the recall.There were no confirmed incidents of hacking in any of the records reviewed by ODI.The remedies completed by Sprint and FCA appear to have eliminated vulnerabilities that mi