2022 Jeep Grand Wagoneer

I own a 2022 Jeep Grand Wagoneer Series III (VIN [XXX] ) that has experienced repeated, unresolved electrical system failures which pose a direct risk to my safety and to the motoring public. The vehicle has already required fourteen warranty visits, with thirty-one days out of service and twenty repeat repairs. The problems include multiple no-crank/no-start events that have left me stranded, four premature battery failures, and ongoing electrical malfunctions affecting the instrument cluster, infotainment system, HVAC, rear camera, mirrors, power running boards, and other electronic modules. These failures show that the electrical system is unstable and unpredictable. On [XXX], after the latest no-start incident, the dealership’s service manager told me directly that the issue was “more than just a bad battery.” Despite this acknowledgment, the only action taken was to replace the battery for the fourth time and declare the vehicle “repaired.” Jeep’s customer care initially agreed that the history showed a deeper safety issue and promised to open a STAR engineering inspection, but that inspection has never been scheduled. Instead, I am being pressured to pick up and drive a vehicle that the dealership itself admitted has unresolved electrical problems. This is not just a matter of inconvenience — the risk of sudden electrical shutdowns while driving, or the loss of critical safety systems such as brakes, steering modules, and cameras, presents a clear hazard to my family and others on the road. A vehicle with this history should not be returned to service based only on repeated battery swaps while the underlying defect remains unidentified. I respectfully ask NHTSA to investigate the 2022 Jeep Grand Wagoneer Series III for systemic electrical failures and to ensure that Stellantis does not force consumers to operate unsafe vehicles that continue to suffer from recurring electrical shutdowns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The front windshield in our vehicle is severely distorted and causes other vehicles and objects to appear to be in different positions when viewing objects greater than 30° from the center of the driver's perspective. This is a well-documented manufacturing issue with the early build Grand Wagoneers. There is a technical service bulletin with an overview of the problem (23-015-22). We brought our vehicle to an authorized dealer on [XXX]. The service technician could see the issue instantly as we were parked next to a stair railing that severely distorted when viewed through the windshield. He created a report and passed it on to Wagoneer customer care. Although this is not covered in our warranty, we are still working to have the issue resolved through the factory. Multiple people have reported this issue and the only remedy is to replace the original glass with the manufacturing defect. Wagoneer Customer service has acknowledged this and actually posted the technical service bulletin and helps in remediation. That night and dusk, this is a serious safety concern. The refraction of the oncoming car's headlights move the vehicles placement when viewed through the windshield. It can cause flickering and flashing distracting the driver. There are several other scenarios that would be dangerous with a distorted and misplaced object in the driver's field of view. Here are additional posts of the issue: [XXX] [XXX] [XXX] [XXX] [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The system that has failed is the windshield has major distortion that affects the depth perception as you are driving. This is an extreme hazard as you cannot judge the distance of objects as they become distorted. Yes it was inspected by a Jeep dealership and they concurred with this distortion, in fact he laughed and said not sure how anyone drives this. Be aware as well that Mopar in fact issued a service and replacement bulletin for this defect (attached) No warning lamps are issued. I purchased the car used from another state. When it arrived I noticed this defect but could do nothing at that time from whom I purchased it from. I have researched this and it is a defect known by Mopar. They now are claiming to not be aware of this even though its all over the internet and I have the service bulletin issued by them.

The windshield has distortion in it. This is visible from the outside and the inside of the vehicle. This is an EXTREME hazard one that can easily cause an accident as it alters the depth perception of items within the windshield. A passenger riding in the front seat can actually start to feel sick (like sea sickness) due to this distortion. The manufacturer claims they have never heard of this and they do not warranty windshields even though this is a factory defect. Many forums discuss this issue as well.