COMPONENT SPOTLIGHT

Jeep Grand Cherokee transmission problems

1,919 distinct owner reports with a transmission-specific component in this snapshot.

General power-train reports are not automatically counted as transmission problems. Related recalls and investigations must also name this component; they are not linked by narrative keyword alone.

524 crash reports13 fire reports289 injury reports

Reports by model year

Recall and investigation columns show each year’s full history. A report naming several years can appear in more than one row.

When problems were reported

Mileage at the reported incident

Limited mileage data: 343 of 1,919 reports include usable mileage. There isn’t enough coverage to show a useful chart.

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What owners actually said

1,919 reports
1994 model year · Mileage unknown · Jul 4, 2001
Power TrainCrash

LEFT VEHICLE IN APPARENTLY LEVEL GARAGE, ENGINE TURNED OFF, GEAR SELECTOR IN PARK, KEYS REMOVED. APPROX 5 MINUTES LATER CAR ROLLED BACKWARDS DOWN DRIVEWAY INTO NEIGHBOR'S HOUSE. I REPORTED THIS TO NHTSA WHEN IT HAPPENED BUT COULD NOT FIND MY REPORT IN YOUR DATA BASE TODAY. LOOKED AFTER HEARINGTV NATIONAL NEWS REPORT TODAY OF 3…

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LEFT VEHICLE IN APPARENTLY LEVEL GARAGE, ENGINE TURNED OFF, GEAR SELECTOR IN PARK, KEYS REMOVED. APPROX 5 MINUTES LATER CAR ROLLED BACKWARDS DOWN DRIVEWAY INTO NEIGHBOR'S HOUSE. I REPORTED THIS TO NHTSA WHEN IT HAPPENED BUT COULD NOT FIND MY REPORT IN YOUR DATA BASE TODAY. LOOKED AFTER HEARINGTV NATIONAL NEWS REPORT TODAY OF 32 SAME OCCURRENCES WITH 1995 MODEL GRAND CHEROKEES. *AK

NHTSA ODI #747801

2000 model year · Mileage unknown · Jul 4, 2001
Power TrainCrash

VEHICLE SHIFTED INTO REVERSE FROM PARK, CAUSING IT TO HIT A PIER AND ROLL INTO A LAKE.

NHTSA ODI #747784

1995 model year · Mileage unknown · Jul 4, 2001
Power Train

TRANSMISSION SLIPPED FROM PARK INTO REVERSE SPONTANEOUSLY WHILE IT HAD JUST BEEN PARKED AND ENGINE WAS SHUT OFF.*AK

NHTSA ODI #747841

1995 model year · Mileage unknown · Jul 4, 2001
Power Train

MY JEEP SHIFTED INTO REVERSE ON ITS OWN 4 TIMES, I THOUGHT MY FIANCE WAS NUTS!"CARS DON'T SHIFT INTO REVERSE ON THERE OWN" ! ! ! DOG HOUSE HERE I COME. *AK

NHTSA ODI #747811

1996 model year · Mileage unknown · Jul 4, 2001
Power Train

THE JEEP AUTOMATICALLY SHIFTED TO REVERSE AFTER IT WAS PUT IN PARK AND THE DRIVER WAS OUT OF THE CAR. WE HAD TO CHASE THE VEHICLE, JUMP IN AND STOP IT BEFORE IT WOULD HAVE CRASHED INTO A FENCE AND POSSIBLY GONE ONTO A MAJOR ROAD. *AK

NHTSA ODI #747848

1996 model year · Mileage unknown · Jul 4, 2001
Power TrainCrashInjury

ON OCTOBER 30, 2000, WHEN DRIVING OUT OF MY DRIVEWAY WITH '96 GRAND CHEROKEE JEEP, I STOPPED AND PUT THE VEHICLE IN PARK TO GET OUT OF THE CAR TO RETRIEVE AN OBJECT ON THE GROUND. WHEN I LEFT THE VEHICLE I NOTICED IT STARTED TO ROLL BACK, INSTANTLY I ATTEMPTED TO JUMP BACK INTO THE JEEP AND SECURE IT. I WAS UNSUCCESSFUL IN MY …

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ON OCTOBER 30, 2000, WHEN DRIVING OUT OF MY DRIVEWAY WITH '96 GRAND CHEROKEE JEEP, I STOPPED AND PUT THE VEHICLE IN PARK TO GET OUT OF THE CAR TO RETRIEVE AN OBJECT ON THE GROUND. WHEN I LEFT THE VEHICLE I NOTICED IT STARTED TO ROLL BACK, INSTANTLY I ATTEMPTED TO JUMP BACK INTO THE JEEP AND SECURE IT. I WAS UNSUCCESSFUL IN MY ATTEMPT AND THE VEHICLE PROCEEDED TO ROLL BACKWARDS, CRASHING INTO MY NEIGHBOR'S HOUSE, CAUSING EXTENSIVE DAMAGE TO HOUSE, GARAGE AND PARKED VEHICLES. I WAS ALSO INJURED WHEN ATTEMPTING TO STOP THE RUNAWAY VEHICLE, SUSTAINING A FRACTURED ANKLE AND SHOULDER INJURY. A LOCAL POLICE REPORT WAS FILED IN THE TOWN OF SHREWSBURY, MASSACHUSETTS AND A COMPREHENSIVE REPORT WAS FILED WITH MY AUTOMOBILE INSURANCE COMPANY. I ASSUMED THAT I MAY NOT HAVE PUT THE CAR IN "PARK" SINCE I NEVER SUSPECTED A DEFECT WITH THE GRAND CHEROKEE. AFTER READING THE ARTICLE YESTERDAY IN THE NEWS, I COULD NOT BELIEVE IT WAS SO SIMILAR TO MY EXPERIENCE. IF YOU NEED ADDITIONAL INFORMATION PLEASE CALL OR EMAIL ME. I WILL BE GLAD TO PROVIDE YOU WITH THE VEHICLE ID NUMBER, MY DAUGHTER HAS THE CAR OUT OF STATE, BUT WHEN SHE RETURNS I WILL OBTAIN THE NUMBER AND SEND IT TO YOU.*AK

NHTSA ODI #747846

1996 model year · Mileage unknown · Jul 4, 2001
Power TrainCrash

I PULLED MY JEEP GRAND CHEROKEE INTO MY BANK PARKING LOT, PUT IT IN PARK AND SPENT A FEW MOMENTS GETTING OUT MY BANK CARD. THEN, I GOT OUT OF MY CAR AND LEFT THE DRIVER DOOR OPEN. WENT TO THE TELLER MACHINE, INSERTED MY CARD, I.D. INFO, ETC. THEN TURNED TO SEE MY CAR JUST STARTING TO BACK AWAY. BECAUSE OF THE WAY THE WHEELS W…

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I PULLED MY JEEP GRAND CHEROKEE INTO MY BANK PARKING LOT, PUT IT IN PARK AND SPENT A FEW MOMENTS GETTING OUT MY BANK CARD. THEN, I GOT OUT OF MY CAR AND LEFT THE DRIVER DOOR OPEN. WENT TO THE TELLER MACHINE, INSERTED MY CARD, I.D. INFO, ETC. THEN TURNED TO SEE MY CAR JUST STARTING TO BACK AWAY. BECAUSE OF THE WAY THE WHEELS WERE TURNED, IT BASICALLY BACKED IN A CIRCULAR MOTION AND PROCEED TO GO RIGHT THROUGH A SMALL SHOPPING MALL AND THE PLATE GLASS WINDOW OF A SHOP. NO ONE WAS HURT BUT SUBSTANTIAL DAMAGE TO THE SHOP, MALL AND MY CAR. GEICO PAID FOR THE DAMAGES TO THE SHOP AND MALL BUT I NEVER CASHED THEIR CHECK FOR MY CAR BECAUSE IT WAS INSUFFICIENT TO GET REPAIRS AT THREE DIFFERENT SHOPS AND I WAS WAITING UNTIL I COULD ROUND UP THE EXTRA DOLLARS I WOULD NEED TO HAVE THE REPAIRS MADE.MADE.*AK

NHTSA ODI #747824

1996 model year · Mileage unknown · Jul 4, 2001
Fuel System, GasolinePower TrainCrash

CAR WENT INTO REVERSE WHEN PARKED "PARK" REVERSED INTO A TREE DOWN THE DRIVEWAY AT ABOUT 10 MPH. THERE WAS EXTENSIVE DAMAGE TO THE REAR END. THEN, TWO MONTHS LATER, I WAS PARKED IN PARK IN FRONT OF OUR FARM GATE, MOTOR RUNNING, WHEN I HOPPED OUT TO GET THE MAIL FROM THE BOX ACROSS THE LANE. AS I STARTED TO LEAVE THE OPEN DOOR…

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CAR WENT INTO REVERSE WHEN PARKED "PARK" REVERSED INTO A TREE DOWN THE DRIVEWAY AT ABOUT 10 MPH. THERE WAS EXTENSIVE DAMAGE TO THE REAR END. THEN, TWO MONTHS LATER, I WAS PARKED IN PARK IN FRONT OF OUR FARM GATE, MOTOR RUNNING, WHEN I HOPPED OUT TO GET THE MAIL FROM THE BOX ACROSS THE LANE. AS I STARTED TO LEAVE THE OPEN DOOR, THE CAR STARTED TO MOVE FROM THE STOPPED POSITION IN REVERSE. I RAN ALONGSIDE AND JUMPED BACK IT AND STOMPED ON THE BRAKE. IT WAS THIS TIME THAT I LOOKED AT THE GEAR SHIFT AND NOTED THAT IT HAD MOVED FROM THE PARK POSITION TO A PLACE JUST ABOVE THE R FOR REVERSE BUT INDEED WAS IN REVERSE! MY BODY SHOP PERSON HAD INFORMED ME OF ANOTHER JEEP OWNER WHO WAS PINNED AGAINST HIS GARAGE DOOR WHEN HIS JEEP GRAND CHEROKEE WENT FROM PARK INTO REVERSE. I CAN GET HIM TO GET IN TOUCH WITH THIS ORGANIZATION. THE DEALERS RESPONSE TO ME WAS "I PROPBABLY DID NOT HAVE IT IN GEAR PROPERLY AND DID I HAVE THE PARKING BRAKE ON?" BELIEVE ME WHEN I SAY.....I SURE PUT IT ON NOW AND CHECK IT DOUBLE BUT SURE DON'T TRUST IT ENOUGH TO IDLE IN PARK......ALTHOUGH AFTER DRIVING FOR 35 YEARS I HAVE NEVER HAD THE PROBLEM WITH OTHER CARS OR TRUCKS! THE FUEL PUMP HAD EVIDENTLY BEEN A PROBLEM FOR THEM AS THE DEALER SAID THAT THERE HAVE BEEN SEVERAL FAILURES "BUT NO RECALL" THE PUMP HAS TO BE REPLACED BY FACTORY PART AT $500 PLUS DOLLARS WITH AN ADDITIONAL $700.00 FOR LABOR TO INSTALL "AND EVEN THEN, WE CAN'T GUARANTEE IT BUT FOR 6 MONTHS! THANKS TO THE LA TIMES FOR THE ARTICLE ON THE JEEP REVERSE PROBLEM AND I WILL BET YOU THAT THERE ARE MORE THAN A "SMALL' NUMBER OF COMPLAINTS REGARDING THIS ISSUE.*AK

NHTSA ODI #747798

1996 model year · Mileage unknown · Jul 4, 2001
Power TrainCrash

I PUT THE VEHICLE IN PARK, STEPPED OUT OF THE CAR, TURNED AROUND AND GLANCED AT THE CAR, AND SAW THAT IT WAS ROLLING BACKWARDS DOWN THE STREET. I RAN TO JUMP INTO THE CAR, LANDED CHEST FIRST ON THE DRIVER SEAT, WITH MY LEGS DANGLING OUT THE DOOR. I SAW THAT THE VEHICLE WAS IN REVERSE, RATHER THAN PARK, AS I HAD LEFT IT. I THR…

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I PUT THE VEHICLE IN PARK, STEPPED OUT OF THE CAR, TURNED AROUND AND GLANCED AT THE CAR, AND SAW THAT IT WAS ROLLING BACKWARDS DOWN THE STREET. I RAN TO JUMP INTO THE CAR, LANDED CHEST FIRST ON THE DRIVER SEAT, WITH MY LEGS DANGLING OUT THE DOOR. I SAW THAT THE VEHICLE WAS IN REVERSE, RATHER THAN PARK, AS I HAD LEFT IT. I THREW THE CAR INTO PARK. IT KEPT ROLLING, PICKING UP SPEED AND FORCING MY BODY TO BEGIN SLIPPING OUT THE DOOR. I REACHED FOR THE FOOT BRAKE, COULDN'T REACH IT, AND FELL OUT THE DOOR. THE VEHICLE'S WHEELS ROLLED 12 INCHES FROM MY HEAD. I JUMPED UP AND WATCHED THE VEHICLE CRASH INTO A NEIGHBOR'S GARAGE AND STOP. I DON'T KNOW THE DOLLAR COST DAMAGE TO THE GARAGE. *AK

NHTSA ODI #747786

1997 model year · Mileage unknown · Jul 4, 2001
Power Train

I HAVE BEEN TAKING MY JEEP BACK TO THE DEALER SINCE ABOUT 7000 MILES WITH A HESITATION PROBLEM. THEY SAID THEY CHECKED ENGINE, TRANSMISSION, AND OTHER ITEMS WITH NO SUCESS IN LOCATING THE PROBLEM. NOW, A FEW MONTHS AGO I STARTED HAVING PROBLEMS WITH IT WANTING TO JUST TAKE OFF LIKE A BULLET, AS SOON AS YOU BARLY GET IT INTO RE…

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I HAVE BEEN TAKING MY JEEP BACK TO THE DEALER SINCE ABOUT 7000 MILES WITH A HESITATION PROBLEM. THEY SAID THEY CHECKED ENGINE, TRANSMISSION, AND OTHER ITEMS WITH NO SUCESS IN LOCATING THE PROBLEM. NOW, A FEW MONTHS AGO I STARTED HAVING PROBLEMS WITH IT WANTING TO JUST TAKE OFF LIKE A BULLET, AS SOON AS YOU BARLY GET IT INTO REVERSE. I EXPLAINED TO CRYSTLER, THAT NOW ,I WONDER IF THE WHOLE TIME THEY COULDN'T FIND THE PROBLEM IF IT WAS MY TRANSMISSION. AT 55000 MILES I UNDERSTAND THINGS START GOING WRONG, BUT NOT THE TRANSMISSION. I FELT THAT IF IT NEEDED REPAIR THEY SHOULD PAY FOR IT, OR AT LEAST WAIVER THE LABOR. SO I TOOK IT TO A TRANSMISSION SPECIALIST, HE REPLIED " IF YOU WERE MY WIFE YOU WOULDN'T EVEN DRIVE IT ANY FURTHER, IT'S THAT BAD" SO NOW IT STILL SITS IN THE GARAGE GITTING FIXED ,1 1/2 WEEKS AS OF TODAY ,AND I STILL DON'T HAVE IT BACK. THE SPECILIST TOLD ME THE WHOLE TRANSMISSION WOULD NEED REBUILT, DUE TO BURNT OUT CLUTCHES IN 1 ST GEAR, AND REVERSE, AND BURNT OUT TOURQUE CONVERTER. WITH A GRAND TOTAL OF $2326.70. THEN I SAW THE ISSUE ON CNN ABOUT THE JEEP GRAND CHEROKEE, AND I REALLY FELT THAT APPLIED TO OUR JEEP. PLEASE HELP. THE DEALERSHIP KEPT TELLING ME ALOT OF CRAZY THINGS, LIKE "YOU MUST NOT BE EXCELLERATING PROPERLY" AND WITH THE REVERSE, "EVERYONE HAS TO KEEP THERE FOOT ON THE BREAK WHEN PUTTING IT IN REVERSE" WELL I NEVER HAD A VEHICLE THAT WOULD JUST SHOOT OFF LIKE A ROCKET IN REVERSE. THANK YOU LISE GREATHOUSE. *AK

NHTSA ODI #747845

Related Official recalls

4

18V280000 · Power Train:automatic Transmission

May 1, 2018

Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.

Consequence & remedy

Consequence: If the incorrect park lock rod is installed, the transmission may not shift into 'PARK' and keep the vehicle from moving, increasing the risk of unintended vehicle movement and the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will install the correct park lock rod, free of charge. The recall began June 28, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U43.

16V240000 · Power Train:automatic Transmission:control Module (tcm/pcm/tecm)

Apr 25, 2016

Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.

Consequence & remedy

Consequence: Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.

Remedy: Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.

05V396000 · Power Train:automatic Transmission

Sep 14, 2005

ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.7L ENGINES AND NAG1 AUTOMATIC TRANSMISSIONS, THE AIR CONDITIONER EVAPORATOR CONDENSATE WATER MAY ENTER THE TRANSMISSION AT THE FILL TUBE GROMMET SEAL. THIS CAN RESULT IN SHUDDER DURING TORQUE CONVERTER CLUTCH ENGAGEMENT.

Consequence & remedy

Consequence: IT CAN LEAD TO INCREASED TRANSMISSION OPERATING TEMPERATURES, BOILING OF THE WATER, AND A SUBSEQUENT PURGING OF TRANSMISSION FLUID INTO THE ENGINE COMPARTMENT POTENTIALLY RESULTING IN AN UNDERHOOD FIRE.

Remedy: DEALERS WILL INSPECT THE TRANSMISSION FOR LEAKAGE AT THE FILL TUBE GROMMET SEAL. IF NO LEAK IS DETECTED, A NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR SHIELD WILL BE INSTALLED, AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. IF THE PRESENCE OF A LEAK IS DETECTED, THE VEHICLE WILL BE EVALUATED FOR SHUDDER DURING TORQUE CONVERTER ENGAGEMENT. IF NO SHUDDER IS DETECTED, THE TRANSMISSION WILL BE TRIPLE FLUSHED, AND NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR WILL BE INSTALLED AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. IF SHUDDER IS DETECTED, THE TORQUE CONVERTER WILL BE REPLACED, A NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR WILL BE INSTALLED, AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. THE RECALL BEGAN ON OCTOBER 31, 2005. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

02V053000 · Power Train:automatic Transmission:lever And Linkage:floor Shift

Feb 15, 2002

ON CERTAIN SPORT UTILITY VEHICLES, IF A DRIVER HAS NOT PLACED THE SHIFTER LEVER FULLY INTO THE "PARK" POSITION AND LEAVES THE VEHICLE RUNNING, THE VEHICLE MAY UNEXPECTEDLY MOVE REARWARD AFTER SEEMING TO BE STABLE.

Consequence & remedy

Consequence: INADVERTENT MOVEMENT OF THE VEHICLE COULD RESULT IN A CRASH.

Remedy: DEALERS WILL INSTALL A SECONDARY DETENT SYSTEM TO THE FLOOR SHIFTER ASSEMBLY. DAIMLERCHRYSLER SENT INTERIM NOTICES TO OWNERS CONCERNING THIS PROBLEM ON MARCH 22, 2002. OWNER NOTIFICATION BEGAN SEPTEMBER 23, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

Related NHTSA investigations

2

EA16002 · Vehicle Rollaway, Engine On

Opened Feb 3, 2016 · Closed Jun 24, 2016

Status: closed (inferred from source dates) · Power Train:automatic Transmission:gear Position Indication (prndl)

On April 22, 2016, Fiat Chrysler Automotive US LLC, (FCA) submitted a Defect Information Report (DIR) to NHTSA regarding a defect that could result in unattended vehicle rollaway with the engine running in approximately 811,586 model year (MY) 2012 to 2014 Dodge Charger and Chrysler 300 vehicles and MY 2014 to 2015 Jeep Grand Cherokee vehicles equipped with 8-speed transmissions and a monostable gear selector (NHTSA Recall #16V-240, FCA Recall #S27). According to FCA's DIR, The existing strategies built into these vehicles to deter drivers from exiting the vehicle after failing to put the transmission into PARK have not stopped some from doing so. Drivers erroneously concluding that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.The vehicles recalled by FCA are equipped with Monostable electronic (shift-by-wire) gearshift assemblies supplied by ZF Group (see Figure 1).The subject Monostable shifter has a single neutral position that it snaps back to when the driver releases the shift knob.Although the Monostable gearshift has the familiar appearance of a conventional console mechanical gearshift assembly, it has an unfamiliar movement that does not provide the tactile or visual feedback that drivers are accustomed to receiving from conventional shifters.Consequently, the driver must take additional time to verify that the desired gear position was achieved by checking the PRNDL display on the shift knob or the Electronic Vehicle Information Center (EVIC) display.

Additional source detail variants (2)

Power Train:automatic Transmission:gear Position Indication (prndl)

On April 22, 2016, Fiat Chrysler Automotive US LLC, (FCA) submitted a Defect Information Report (DIR) to NHTSA regarding a defect that could result in unattended vehicle rollaway with the engine running in approximately 811,586 model year (MY) 2012 to 2014 Dodge Charger and Chrysler 300 vehicles and MY 2014 to 2015 Jeep Grand Cherokee vehicles equipped with 8-speed transmissions and a monostable gear selector (NHTSA Recall #16V-240, FCA Recall #S27). According to FCA's DIR, The existing strategies built into these vehicles to deter drivers from exiting the vehicle after failing to put the transmission into PARK have not stopped some from doing so. Drivers erroneously concluding that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.The vehicles recalled by FCA are equipped with Monostable electronic (shift-by-wire) gearshift assemblies supplied by ZF Group (see Figure 1).The subject Monostable shifter has a single neutral position that it snaps back to when the driver releases the shift knob.Although the Monostable gearshift has the familiar appearance of a conventional console mechanical gearshift assembly, it has an unfamiliar movement that does not provide the tactile or visual feedback that drivers are accustomed to receiving from conventional shifters.Consequently, the driver must take additional time to verify that the desired gear position was achieved by checking the PRNDL display on the shift knob or the Electronic Vehicle Information Center (EVIC) display.

Power Train:automatic Transmission:gear Position Indication (prndl)

On April 22, 2016, Fiat Chrysler Automotive US LLC, (FCA) submitted a Defect Information Report (DIR) to NHTSA regarding a defect that could result in unattended vehicle rollaway with the engine running in approximately 811,586 model year (MY) 2012 to 2014 Dodge Charger and Chrysler 300 vehicles and MY 2014 to 2015 Jeep Grand Cherokee vehicles equipped with 8-speed transmissions and a monostable gear selector (NHTSA Recall #16V-240, FCA Recall #S27). According to FCA's DIR, The existing strategies built into these vehicles to deter drivers from exiting the vehicle after failing to put the transmission into PARK have not stopped some from doing so. Drivers erroneously concluding that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.The vehicles recalled by FCA are equipped with Monostable electronic (shift-by-wire) gearshift assemblies supplied by ZF Group (see Figure 1).The subject Monostable shifter has a single neutral position that it snaps back to when the driver releases the shift knob.Although the Monostable gearshift has the familiar appearance of a conventional console mechanical gearshift assembly, it has an unfamiliar movement that does not provide the tactile or visual feedback that drivers are accustomed to receiving from conventional shifters.Consequently, the driver must take additional time to verify that the desired gear position was achieved by checking the PRNDL display on the shift knob or the Electronic Vehicle Information Center (EVIC) display.

PE15030 · Powered Vehicle Rollaway

Opened Aug 20, 2015 · Closed Feb 5, 2016

Status: closed (inferred from source dates) · Power Train:automatic Transmission; Power Train:automatic Transmission:gear Position Indication (prndl)

The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE15-030 on August 20, 2015,to investigate 14 complaints alleging incidents of rollaway after intended shifts to Park in Model Year (MY) 2014 and 2015 Jeep Grand Cherokees vehicles. The MY 2014-2015 Grand Cherokee vehicles are equipped with Monostable electronic (E-shift) gearshift assemblies supplied by ZF Group (ZF). The E-shift system operates electronically and the gear requested by the driver is transmitted from the shifter via the CAN Bus to the Transmission Control Module which makes the requested shift. The Monostable gearshift does not move into a detent but springs back to a centered/neutral position after the driver selects a gear and releases the shifter. A button on the shift knob must be depressed to shift out of Park, shift out of Neutral, and to shift from Drive to Reverse or Park.The gear selected is shown on a display in the dash and illuminated letters on the shifter. If the driver's door is opened when the gearshift is not in Park, a chime sounds and a message is displayed on the instrument panel to warn the driver.In addition, the engine Start/Stop push-button control logic does not permit normal engine shut-off when the transmission is not in Park. This logic may provide feedback to drivers who attempt to turn the engine off when the transmission is not in Park. However, this function does not protect drivers who intentionally leave the engine running or drivers who do not recognize that the engine is still running.NHTSA testing during PE15-030 indicates that operation of the Monostable shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection.ODI?s analysis of the PE15-030 complaint and field report data identified 306 incidents of vehicle rollaway followingintended shifts to Park in the 2014-2015 Grand Cherokee. These resulted in 117 alleged crashes. Twenty-eight of the crashes reportedly caused injuries, including 3 with a fractured pelvis and 4 others requiring some degree of hospitalization (a ruptured bladder, fractured kneecap, broken ribs, damaged to right leg). Other injuries include reports of a broken nose, facial lacerations requiring stitches, sprained knees, severe bruising, and trauma to legs.An Engineering Analysis (EA16-002) has been opened to assess the scope, frequency, and safety-related consequences of the alleged defect. The Vehicle Owner Questionnaires (VOQs) associated with the closing of this Preliminary Evaluation are:10823099, 10822939, 10822442, 10820488, 10817252, 10810551, 10810051, 10809691, 10809024, 10807839, 10807416, 10794318, 10787947, 10787576, 10785790, 10783597, 10778854, 10775391, 10767488, 10766494, 10763333, 10763284, 10763082, 10762457, 10761498, 10760980, 10760729, 10760702, 10760081, 10759979, 10759669, 10759622, 10759568, 10759548, 10759533, 10759287, 10759278, 10759198, 10759186, 10759157, 10759131, 10759102, 10759082, 10759066, 10759047, 10759046, 10733158, 10730952, 10716526, 10711893, 10683556, 10679497, 10676998, 10668651, 10662619, 10662308, 10631167, 10605865, 10583366, 10567538, 10555901, and 10537653.

Additional source detail variants (2)

Power Train:automatic Transmission

The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE15-030 on August 20, 2015,to investigate 14 complaints alleging incidents of rollaway after intended shifts to Park in Model Year (MY) 2014 and 2015 Jeep Grand Cherokees vehicles. The MY 2014-2015 Grand Cherokee vehicles are equipped with Monostable electronic (E-shift) gearshift assemblies supplied by ZF Group (ZF). The E-shift system operates electronically and the gear requested by the driver is transmitted from the shifter via the CAN Bus to the Transmission Control Module which makes the requested shift. The Monostable gearshift does not move into a detent but springs back to a centered/neutral position after the driver selects a gear and releases the shifter. A button on the shift knob must be depressed to shift out of Park, shift out of Neutral, and to shift from Drive to Reverse or Park.The gear selected is shown on a display in the dash and illuminated letters on the shifter. If the driver's door is opened when the gearshift is not in Park, a chime sounds and a message is displayed on the instrument panel to warn the driver.In addition, the engine Start/Stop push-button control logic does not permit normal engine shut-off when the transmission is not in Park. This logic may provide feedback to drivers who attempt to turn the engine off when the transmission is not in Park. However, this function does not protect drivers who intentionally leave the engine running or drivers who do not recognize that the engine is still running.NHTSA testing during PE15-030 indicates that operation of the Monostable shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection.ODI?s analysis of the PE15-030 complaint and field report data identified 306 incidents of vehicle rollaway followingintended shifts to Park in the 2014-2015 Grand Cherokee. These resulted in 117 alleged crashes. Twenty-eight of the crashes reportedly caused injuries, including 3 with a fractured pelvis and 4 others requiring some degree of hospitalization (a ruptured bladder, fractured kneecap, broken ribs, damaged to right leg). Other injuries include reports of a broken nose, facial lacerations requiring stitches, sprained knees, severe bruising, and trauma to legs.An Engineering Analysis (EA16-002) has been opened to assess the scope, frequency, and safety-related consequences of the alleged defect. The Vehicle Owner Questionnaires (VOQs) associated with the closing of this Preliminary Evaluation are:10823099, 10822939, 10822442, 10820488, 10817252, 10810551, 10810051, 10809691, 10809024, 10807839, 10807416, 10794318, 10787947, 10787576, 10785790, 10783597, 10778854, 10775391, 10767488, 10766494, 10763333, 10763284, 10763082, 10762457, 10761498, 10760980, 10760729, 10760702, 10760081, 10759979, 10759669, 10759622, 10759568, 10759548, 10759533, 10759287, 10759278, 10759198, 10759186, 10759157, 10759131, 10759102, 10759082, 10759066, 10759047, 10759046, 10733158, 10730952, 10716526, 10711893, 10683556, 10679497, 10676998, 10668651, 10662619, 10662308, 10631167, 10605865, 10583366, 10567538, 10555901, and 10537653.

Power Train:automatic Transmission:gear Position Indication (prndl)

The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE15-030 on August 20, 2015,to investigate 14 complaints alleging incidents of rollaway after intended shifts to Park in Model Year (MY) 2014 and 2015 Jeep Grand Cherokees vehicles. The MY 2014-2015 Grand Cherokee vehicles are equipped with Monostable electronic (E-shift) gearshift assemblies supplied by ZF Group (ZF). The E-shift system operates electronically and the gear requested by the driver is transmitted from the shifter via the CAN Bus to the Transmission Control Module which makes the requested shift. The Monostable gearshift does not move into a detent but springs back to a centered/neutral position after the driver selects a gear and releases the shifter. A button on the shift knob must be depressed to shift out of Park, shift out of Neutral, and to shift from Drive to Reverse or Park.The gear selected is shown on a display in the dash and illuminated letters on the shifter. If the driver's door is opened when the gearshift is not in Park, a chime sounds and a message is displayed on the instrument panel to warn the driver.In addition, the engine Start/Stop push-button control logic does not permit normal engine shut-off when the transmission is not in Park. This logic may provide feedback to drivers who attempt to turn the engine off when the transmission is not in Park. However, this function does not protect drivers who intentionally leave the engine running or drivers who do not recognize that the engine is still running.NHTSA testing during PE15-030 indicates that operation of the Monostable shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection.ODI?s analysis of the PE15-030 complaint and field report data identified 306 incidents of vehicle rollaway followingintended shifts to Park in the 2014-2015 Grand Cherokee. These resulted in 117 alleged crashes. Twenty-eight of the crashes reportedly caused injuries, including 3 with a fractured pelvis and 4 others requiring some degree of hospitalization (a ruptured bladder, fractured kneecap, broken ribs, damaged to right leg). Other injuries include reports of a broken nose, facial lacerations requiring stitches, sprained knees, severe bruising, and trauma to legs.An Engineering Analysis (EA16-002) has been opened to assess the scope, frequency, and safety-related consequences of the alleged defect. The Vehicle Owner Questionnaires (VOQs) associated with the closing of this Preliminary Evaluation are:10823099, 10822939, 10822442, 10820488, 10817252, 10810551, 10810051, 10809691, 10809024, 10807839, 10807416, 10794318, 10787947, 10787576, 10785790, 10783597, 10778854, 10775391, 10767488, 10766494, 10763333, 10763284, 10763082, 10762457, 10761498, 10760980, 10760729, 10760702, 10760081, 10759979, 10759669, 10759622, 10759568, 10759548, 10759533, 10759287, 10759278, 10759198, 10759186, 10759157, 10759131, 10759102, 10759082, 10759066, 10759047, 10759046, 10733158, 10730952, 10716526, 10711893, 10683556, 10679497, 10676998, 10668651, 10662619, 10662308, 10631167, 10605865, 10583366, 10567538, 10555901, and 10537653.