NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
2,051 reports34,000 miles · May 30, 2011
Structure
REAR DOOR POCKETS COMPLETELY CRACKED AND BROKE OUT, MAKING IT IMPOSSIBLE TO OPEN DOORS FROM THE INSIDE. FRONT DOOR POCKETS ARE CRACKED AND BROKEN ALSO BUT NOT COMPLETELY YET. PURCHASED VEHICLE USED FROM DEALER ON DECEMBER 2008 AT 33000 MILES VEHICLE IS IN EXCELLENT CONDITION ACCEPT FOR DOOR POCKETS. CONTACTED MANUFACTURE ON SAFE…
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REAR DOOR POCKETS COMPLETELY CRACKED AND BROKE OUT, MAKING IT IMPOSSIBLE TO OPEN DOORS FROM THE INSIDE. FRONT DOOR POCKETS ARE CRACKED AND BROKEN ALSO BUT NOT COMPLETELY YET. PURCHASED VEHICLE USED FROM DEALER ON DECEMBER 2008 AT 33000 MILES VEHICLE IS IN EXCELLENT CONDITION ACCEPT FOR DOOR POCKETS. CONTACTED MANUFACTURE ON SAFETY ISSUE AND MADE COMPLAINT OVER PHONE, NEVER RECEIVED A RESPONSE FROM MANUFACTURE.
NHTSA ODI #10404749
20,000 miles · May 30, 2011
Electrical SystemStructure
VEHICLE STALLS AT RANDOM, AND LOOSES POWER STEERING CAPABILITY, CAN CAUSE A CRASH ON WINDY ROADS. VERY SCARY. HAS BEEN TO DEALER MULTIPLE TIMES IN ARIZONA AND HAS NOT BEEN ABLE TO FIX. THEY TRIED TO FIX IT UNDER WARRANTY AND UNDER EXTENDED WARRANTY FROM CHRYSLER. ALSO WHEN VEHICLE STALLS LOOSES POWER, CAN'T IMMEDIATELY OPEN WIN…
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VEHICLE STALLS AT RANDOM, AND LOOSES POWER STEERING CAPABILITY, CAN CAUSE A CRASH ON WINDY ROADS. VERY SCARY. HAS BEEN TO DEALER MULTIPLE TIMES IN ARIZONA AND HAS NOT BEEN ABLE TO FIX. THEY TRIED TO FIX IT UNDER WARRANTY AND UNDER EXTENDED WARRANTY FROM CHRYSLER. ALSO WHEN VEHICLE STALLS LOOSES POWER, CAN'T IMMEDIATELY OPEN WINDOWS OR DOORS. DOORS ON THIS VEHICLE ALSO INTERIOR HANDLES ALL WERE BROKEN PREMATURELY RIGHT AFTER WARRANTY EXPIRED AT 48000 MILES. THIS SECOND PROBLEM IS SO COMMON THAT DEALER DOESN'T HAVE PART IN STOCK, FACTORY BACK ORDER AND JEEP WON'T FIX IT. THIS SECOND PROBLEM IS A SAFETY ISSUE AS WELL BECAUSE CAN'T OPEN DOOR, WITH HANDLE FROM INSIDE IN AZ 110 F CAN BE DEADLY, OR DURING A CRASH OR FIRE
NHTSA ODI #10404712
60,000 miles · May 26, 2011
Latches/locks/linkagesStructure
MY 2005 JEEP GRAND CHEROKEE LIMITED INTERIOR DOOR HANDLE BROKE OFF LIKE MANY OTHER OWNERS. THIS SHOULD NOT HAPPEN, ALL MY DOOR PIECE AROUND HANDLE BROKE OFF COMPLETELY. I UNDERSTAND MANY PEOPLE HAVING SAME PROBLEM CLAIM MANUFACTURE DEFECT. JEEP SHOULD TAKE ACTION TO CORRECT THIS BEFORE SOMEONE GET BADLY HURT. *TR
NHTSA ODI #10402903
97,000 miles · May 26, 2011
Latches/locks/linkagesStructure
I CURRENTLY OWN A 2005 JEEP GRAND CHEROKEE AND APPROXIMATELY SEPTEMBER OF LAST YEAR I OBSERVED THE FRONT PASSENGER INTERIOR DOOR HOUSING TO BE CRACKED AND LOOSE. I WAS BEWILDERED HOW THIS HAPPENED. IN APRIL OF THIS YEAR MY SEVEN YEAR OLD DAUGHTER WAS IN THE REAR SEAT BEHIND THE DRIVER SEAT. I STOPPED THE VEHICLE AND EXITED. …
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I CURRENTLY OWN A 2005 JEEP GRAND CHEROKEE AND APPROXIMATELY SEPTEMBER OF LAST YEAR I OBSERVED THE FRONT PASSENGER INTERIOR DOOR HOUSING TO BE CRACKED AND LOOSE. I WAS BEWILDERED HOW THIS HAPPENED. IN APRIL OF THIS YEAR MY SEVEN YEAR OLD DAUGHTER WAS IN THE REAR SEAT BEHIND THE DRIVER SEAT. I STOPPED THE VEHICLE AND EXITED. I WAS WAITING FOR MY DAUGHTER TO COME OUT AND SHE BEGAN TO BANG ON THE GLASS IN A PANIC. I OPENED THE DOOR FROM THE OUTSIDE AND SHE WAS CRYING AND TOLD ME SHE COULDN'T GET OUT THAT THE INTERIOR HANDLE WAS BROKEN. I LOOKED AT THE HANDLE AND DISCOVERED THE HOUSING TO BE COMPLETELY BROKEN APART LIKE THE FRONT PASSENGER ONE, BUT THE REAR HANDLE WAS JUST DANGLING AND IS INOPERABLE. IT WAS AT THIS TIME I BEGAN TO RESEARCH THIS ISSUE TO SEE IF IT IS A PROBLEM WITH OTHER JEEP OWNERS. SURE ENOUGH IT IS A PROBLEM WITH HUNDREDS OF JEEP OWNERS, AND MY RESEARCH SHOULD THAT THERE ARE 65 COMPLAINTS FILED UNDER LATCHES/LOCKS/LINKAGES; 29 COMPLAINTS UNDER STRUCTURE: BODY: DOOR; AND 10 COMPLAINTS UNDER LATCHES /LOCKS/LINKAGES:DOOR:LATCH, NOT COUNTING OTHER SITE COMPLAINTS WHEN YOU CONDUCT A GOOGLE SEARCH. I WENT TO A LOCAL JEEP DEALER WHO INFORMED ME THAT MY WARRANTY IS UP AND THEY DO NOT HAVE ANY KNOWLEDGE OF ANY RECALLS. I AM CONCERNED AS IF TWO HANDLES ARE BROKE, IT IS A MATTER OF TIME THE OTHER TWO WILL ALSO BREAK. I ALSO FIND THIS TO BE A SERIOUS!!!, SAFETY ISSUE AS IF THERE IS AN EMERGENCY, HOW WILL A CHILD EXIT MY REAR SEAT IF THEY ARE SITTING BEHIND THE DRIVER AND IF THE HANDLE BREAKS ON THE OTHERSIDE THERE IS NO GETTING OUT FROM WITHIN THE VEHICLE. THIS OF COURSE CAN RESULT IN THE DEATH OF A PASSENGER. I HOPE YOUR AGENCY CAN ASSIST ME WITH THIS PROBLEM IN GETTING THESE HANDLES REPLACED BEFORE THE UNTHINKABLE HAPPENS. THANK YOU IN ADVANCE. *TR
NHTSA ODI #10402813
Mileage unknown · May 24, 2011
Latches/locks/linkages
TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. THE CONTACT WAS UNABLE TO EXIT THE VEHICLE FROM THE FRONT DRIVER SIDE BECAUSE THE DOOR HANDLE WAS FRACTURED. IN ORDER FOR THE CONTACT TO EXIT THE VEHICLE, THE CONTACT HAD TO ROLL DOWN THE FRONT DRIVER SIDE WINDOW AND OPEN THE DOOR BY USING THE EXTERIOR DOOR HANDLE. THE VEHICLE WAS…
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TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. THE CONTACT WAS UNABLE TO EXIT THE VEHICLE FROM THE FRONT DRIVER SIDE BECAUSE THE DOOR HANDLE WAS FRACTURED. IN ORDER FOR THE CONTACT TO EXIT THE VEHICLE, THE CONTACT HAD TO ROLL DOWN THE FRONT DRIVER SIDE WINDOW AND OPEN THE DOOR BY USING THE EXTERIOR DOOR HANDLE. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN.
NHTSA ODI #10402516
60,000 miles · May 18, 2011
Structure
TL*THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. WHILE PARKED THE CONTACT NOTICED THE PLASTIC THAT HOLDS THE DOOR HANDLE WITHIN THE INTERIOR WAS DETERIORATING ON BOTH THE FRONT DRIVER AND PASSENGER SIDE DOORS. THE CONTACT STATED THE DOOR COULD NOT BE OPENED FROM INSIDE THE VEHICLE. THE DOORS NEEDED TO BE OPEN FROM THE OUTSIDE IN…
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TL*THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. WHILE PARKED THE CONTACT NOTICED THE PLASTIC THAT HOLDS THE DOOR HANDLE WITHIN THE INTERIOR WAS DETERIORATING ON BOTH THE FRONT DRIVER AND PASSENGER SIDE DOORS. THE CONTACT STATED THE DOOR COULD NOT BE OPENED FROM INSIDE THE VEHICLE. THE DOORS NEEDED TO BE OPEN FROM THE OUTSIDE IN ORDER TO EXIT THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING BUT HE WAS INFORMED THAT THE ENTIRE DOOR PANEL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
NHTSA ODI #10401460
118,000 miles · May 15, 2011
Latches/locks/linkagesStructure
2005 JEEP GRAND CHEROKEE - ALL 4 PLASTIC DOOR HANDLES HAVE BROKEN OFF - PLASTIC FALLING APART AND INTO INSIDE OF DOOR - THE ONLY WAY TO GET OUT IS TO OPEN FROM THE OUTSIDE. VERY DANGEROUS IF YOU ARE UNABLE TO GET OUT OF VEHICLE - I HAVE TRIED TO GORILLA GLUE THEM BACK TOGETHER AND THEY JUST KEEP CRUMBLING. *TR
NHTSA ODI #10400942
42,000 miles · May 13, 2011
Latches/locks/linkagesStructure
2005 JEEP GRAND CHEROKEE LIMITED WITH 3 OF 4 DOOR HANDLES BROKEN OFF. HUGE SAFETY ISSUE IF VEHICLE INVOLVED IN A CRASH OR INTO WATER. NO WAY TO SAFELY GET ALL PASSENGERS OUT. WE BOUGHT THE VEHICLE USED AND WAS UNAWARE OF THE ISSUE AND WITHIN WEEKS OF BUYING THE VEHICLE, THE HANDLES STARTED TO BREAK AND FALL OFF. *TR
NHTSA ODI #10400730
27,000 miles · May 12, 2011
Electrical System
TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE INSTRUMENT PANEL LIGHTS, HEADLIGHTS, BREAK LIGHTS AND AIRBAGS LIGHTS FLICKERED. IN ADDITION, THE VEHICLE WOULD NOT START AND THE FOUR WHEEL DRIVE HAD ALSO FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE PROBLEM. THE MANUFACTUR…
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TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE INSTRUMENT PANEL LIGHTS, HEADLIGHTS, BREAK LIGHTS AND AIRBAGS LIGHTS FLICKERED. IN ADDITION, THE VEHICLE WOULD NOT START AND THE FOUR WHEEL DRIVE HAD ALSO FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO OFFERED A PARTIAL REIMBURSEMENT BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 27,000 AND THE CURRENT WAS 120,000.
NHTSA ODI #10400595
Mileage unknown · May 12, 2011
Latches/locks/linkagesStructure
2005 JEEP GRAND CHEROKEE INTERIOR DOOR HANDLES INOPERABLE FROM THE INSIDE OF THE VEHICLE. THE 2 BACK DOOR HANDLES HAVE FALLEN OFF. WE TOOK THIS UP WITH CHRYSLER AND WAS TOLD THIS IS NOT UNDER WARRANTY. THIS IS A QUALITY/DESIGN FLAW AND A HUGE SAFETY ISSUE. CHRYSLER NEEDS TO RECOGNIZE THIS AND RE-CALL AND FIX THIS ISSUE. WE THEN…
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2005 JEEP GRAND CHEROKEE INTERIOR DOOR HANDLES INOPERABLE FROM THE INSIDE OF THE VEHICLE. THE 2 BACK DOOR HANDLES HAVE FALLEN OFF. WE TOOK THIS UP WITH CHRYSLER AND WAS TOLD THIS IS NOT UNDER WARRANTY. THIS IS A QUALITY/DESIGN FLAW AND A HUGE SAFETY ISSUE. CHRYSLER NEEDS TO RECOGNIZE THIS AND RE-CALL AND FIX THIS ISSUE. WE THEN TOOK OUR JEEP INTO A DEALER TO GET IT FIXED AND PAID $736 FOR ONE DOOR PANEL. THE ONLY PANEL THAT COULD BE FIXED SINCE THE REST ARE ON BACK ORDER ??? WE ARE LEFT WITH 2 DOORS THAT DON'T OPERATE AND ONE CRACKED DOOR HANDLE THAT EVENTUALLY WILL FALL OFF TOO. PLEASE HELP ADDRESS THIS CONCERN WITH THE 2005 JEEP GRAND CHEROKEE. THANK YOU *TR
NHTSA ODI #10400586
Official recalls
3Jul 21, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, drivers should adjust their seat to allow clearance between the driver's knee and the ignition key, and remove all items from their key ring, leaving only the vehicle key. Chrysler Group LLC (Chrysler) is recalling certain model year 2005-2007 Jeep Grand Cherokee vehicles manufactured February 11, 2004, to July 5, 2007, and 2006-2007 Jeep Commander vehicles manufactured January 31, 2005, to July 5, 2007. In the affected vehicles, the driver may accidentally hit the ignition key with their knee, unintentionally knocking the key out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch, free of charge. Chrysler sent interim notifications to owners in September 2014. The recall began on October 9, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P41.
May 7, 2013
Chrysler Group LLC (Chrysler) is recalling certain model year 2005-2010 Jeep Grand Cherokee vehicles manufactured February 11, 2004, through March 9, 2010; and 2006-2010 Jeep Commander vehicles manufactured January 31, 2005, through March 10, 2010. A transfer case electrical failure may result in an unintentional shifting of the transfer case into the neutral position.
Consequence & remedy
Consequence: If the vehicle shifts into neutral, it may roll away increasing the risk of a crash or personal injury.
Remedy: Chrysler will notify owners, and dealers will reflash the final drive controller which governs the transfer case, with new software, free of charge. The recall began on August 15, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N23.
Additional source detail variants (2)
Electrical System
Chrysler Group LLC (Chrysler) is recalling certain model year 2005-2010 Jeep Grand Cherokee vehicles manufactured February 11, 2004, through March 9, 2010; and 2006-2010 Jeep Commander vehicles manufactured January 31, 2005, through March 10, 2010. A transfer case electrical failure may result in an unintentional shifting of the transfer case into the neutral position.
Consequence: If the vehicle shifts into neutral, it may roll away increasing the risk of a crash or personal injury.
Remedy: Chrysler will notify owners, and dealers will reflash the final drive controller which governs the transfer case, with new software, free of charge. The recall began on August 15, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N23.
Power Train:transfer Case (4-WHEEL Drive)
Chrysler Group LLC (Chrysler) is recalling certain model year 2005-2010 Jeep Grand Cherokee vehicles manufactured February 11, 2004, through March 9, 2010; and 2006-2010 Jeep Commander vehicles manufactured January 31, 2005, through March 10, 2010. A transfer case electrical failure may result in an unintentional shifting of the transfer case into the neutral position.
Consequence: If the vehicle shifts into neutral, it may roll away increasing the risk of a crash or personal injury.
Remedy: Chrysler will notify owners, and dealers will reflash the final drive controller which governs the transfer case, with new software, free of charge. The recall began on August 15, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N23.
Sep 14, 2005
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.7L ENGINES AND NAG1 AUTOMATIC TRANSMISSIONS, THE AIR CONDITIONER EVAPORATOR CONDENSATE WATER MAY ENTER THE TRANSMISSION AT THE FILL TUBE GROMMET SEAL. THIS CAN RESULT IN SHUDDER DURING TORQUE CONVERTER CLUTCH ENGAGEMENT.
Consequence & remedy
Consequence: IT CAN LEAD TO INCREASED TRANSMISSION OPERATING TEMPERATURES, BOILING OF THE WATER, AND A SUBSEQUENT PURGING OF TRANSMISSION FLUID INTO THE ENGINE COMPARTMENT POTENTIALLY RESULTING IN AN UNDERHOOD FIRE.
Remedy: DEALERS WILL INSPECT THE TRANSMISSION FOR LEAKAGE AT THE FILL TUBE GROMMET SEAL. IF NO LEAK IS DETECTED, A NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR SHIELD WILL BE INSTALLED, AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. IF THE PRESENCE OF A LEAK IS DETECTED, THE VEHICLE WILL BE EVALUATED FOR SHUDDER DURING TORQUE CONVERTER ENGAGEMENT. IF NO SHUDDER IS DETECTED, THE TRANSMISSION WILL BE TRIPLE FLUSHED, AND NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR WILL BE INSTALLED AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. IF SHUDDER IS DETECTED, THE TORQUE CONVERTER WILL BE REPLACED, A NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR WILL BE INSTALLED, AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. THE RECALL BEGAN ON OCTOBER 31, 2005. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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