2018 Jeep Compass

TL* THE CONTACT OWNS A 2018 JEEP COMPASS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD NOT PROPERLY ACCELERATE AND THE TRANSMISSION WOULD NOT PROPERLY CHANGE GEARS. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER KEENE JEEP LOCATED AT 410 WINCHESTER ST, KEENE, NH 03431 WHO REPLACED THE ENGINE BUT THE FAILURES CONTINUED TO OCCUR. ALSO, WHILE DRIVING 35 MPH WITH THE CRUISE CONTROL ACTIVATED, THE CRUISE CONTROL SYSTEM WOULD NOT DEACTIVATE CAUSING THE DRIVER TO CRASH INTO A TREE STUMP. NO INJURIES WERE REPORTED, NO POLICE REPORT WAS TAKEN. THE ODOR OF COOLANT WAS ALSO PRESENT INSIDE THE VEHICLE CAUSING THE DRIVER TO BECOME ILL. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER CONTEMPORARY JEEP LOCATED AT 30 HAMMOND RD, MILFORD, NH 03055 AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 20,000.

THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT AND THE START/STOP FEATURE WAS ENGAGED. WHEN MY FOOT WAS TAKEN OFF THE BRAKE, THE VEHICLE WOULD NOT RESTART LIKE IT WAS SUPPOSED TO. I PUT IT IN PARK AND TRIED TO RESTART IT AND IT WOULD NOT RESTART. THE BATTERY WAS NOT DEAD AS THE LIGHTS WERE WORKING AS WELL AS MANY WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THIS IS THE THIRD TIME IN THREE YEARS THAT THIS VEHICLE WILL GO TO THE DEALERSHIP FOR A SIMILAR ISSUE. THE DIAGNOSES SEEMS TO BE DIFFERENT EACH TIME, BUT ULTIMATELY I TAKE IT IN FOR THE SAME ISSUE AND IT STILL HAS NOT BEEN FIXED. THIS IS A SAFETY ISSUE THAT LEFT ME STRANDED IN THE MIDDLE OF FOUR LANE HIGHWAY. THE LAST TIME IT HAPPENED THE VEHICLE WENT INTO LIMP MODE ON THE INTERSTATE. EVENTUALLY THIS IS GOING TO CAUSE A MAJOR ACCIDENT AND COULD POSSIBLY KILL ME OR MY FAMILY. IT'S HAPPENED TWICE IN START/STOP MODE AT A STOP LIGHT AND ONCE IN MOTION ON THE INTERSTATE AT 70MPH.

ON JANUARY 30TH, 2021 I WAS DRIVING ON THE ROUTE 9, I STOPPED ON A RED LIGHT, WHEN IT TURNED GREEN, I WAS ABOUT TO GO AHEAD BUT MY CAR JUST SHUT OFF, I COULD NOT TURN IT ON AGAIN, I CALLED A TOW, WE TOOK IT TO THE DEALERSHIP AND THEY SAID I NEEDED TO REPLACE THE MAIN AND AUX BATTERY, THEY CHARGED $555.15 THE NEXT DAY, WHEN I WAS GOING TO DRIVE THE CAR AGAIN, I TURNED ON AND SEVERAL MESSAGES POPED UP ON THE SCREEN: "STOP SAFELY VEHICLE WILL SHUT OFF SOON' 'SERVICE ANTILOCK BREAK SYSTEM' '4WD UNAVAILABLE' 'SERVICE BREAK SYSTEM' AFTER ALL THOSE MESSAGES THE CAR SHUT OFF. I CALLED THE TOW, WE WENT TO THE DEALERSHIP AGAIN AND THEY TOLD ME THE PROBLEM WAS A WIRE CONNECTION. AFTER THAT I DROVE THE CAR NORMALLY BUT ON APRIL 10TH, 2021 I TRIED TO TAKE MY CAR AND I HAD THE SAME PROBLEM, SAME MESSAGES, I CALLED THE TOW AND WE WENT TO THE DEALERSHIP AGAIN. I AM AFRAID OF MY SAFETY AND OTHERS WHILE I AM DRIVING, THE DEALERSHIP DOES NOT GIVE MORE INFORMATION ABOUT IT, THEY DO NOT FIX THE PROBLEM, AND I THINK AN INVESTIGATION SHOULD BE CONDUCTED IMMEDIATELY TO KNOW IF THE CAR MUST BE RECALL.

VEHICLE ONLY HAD 25000 MILES AND HAD ELECTRIC ISSUES, ACCELERATION ISSUES, STOP AND GO WOULD STALL IN THE MIDDLE OF DRIVING PUTTING ME AND MY CHILD IN DANGER. ONLY GOING A HIGH OF 50 ON THE FREEWAY THEN SLOWING. THIS HAS HAPPENED MULTIPLE TIMES, PLUS REPLACING 2 BATTERIES A YEAR SINCE HAVING THE CAR. I HAVE SENT INFORMATION TO CORPORATE. ITEMS HAVE CLEARLY BEEN DOCUMENTED BUT NOTHING DONE TO SOLVE THE ISSUE THAT CONTINUES.

CAR SUDDENLY SHUT DOWN ON ME AUTOMATICALLY WHILE PULLING ONTO HIGHWAYS AT 60MPH IT ENGAGED PARKING BRAKE AND DISPLAYED A MESSAGE ON SCREEN THAT STATED "PLACE SHIFTER INTO PARK AND RESTART". I HEADED FOR THE DEALERSHIP INSTANTLY. AFTER OIL CONSUMPTION TEST IT WAS DETERMINED THAT THE ENGINE WOULD BE REPLACED. ENGINE WAS REPLACE MID NOVEMBER 2020. NOT EVEN 3000 MILES ON THE NEW ENGINE IT ONCE AGIAN STALLED OUT AND ENGAGED PARKING BRAKE. OIL IS NOT LOW. "CHECK ENGINE LIGHT" IS ON AND CAR BOGS DOWN WHEN ACCELERATED. CAN NOT DRIVE IN NORMAL TRAFFIC. ALMOST LIKE TRANSMISSION IS GOING. I HAVE TWO CHILDREN UNDER 2YRS OLD AN ITS OUR ONLY CAR! I EXPRESSED MY CONCERNS ABOUT THE SAFTEY OF THE JEEP AND IT DEFINITELY IS NOT 5HERE AT ALL! MY WIFE AND I DO NOT TRUST DRIVING THIS VEHICLE ONE MORE MILE.

I HAVE HAD THIS PROBLEM FOR CLOSE TO A YEAR AND I HAVE BROUGHT IT TO THE DEALER SERVICE DEPARTMENT. EACH TIME WHEN I'M CALLED TO PICK UP THE CAR AND AM TOLD THAT THE PROBLEM HAS BEEN SOLVED/REPAIRED, I DRIVE A FEW BLOCKS AND THE "CHECK ENGINE" LIGHT COMES ON. SIMULTANEOUSLY THE STOP/START FEATURE CONKS OUT. I BELIEVE THE PROBLEM IS DANGEROUS IN THAT I DON'T KNOW IF THERE TRULY IS A PROBLEM WITH THE ENGINE OR IS IT JUST A FAULTY LIGHT. THE START/STOP FEATURE DOESN'T ALARM ME AS MUCH, BUT IT ADDS TO THE COMPLEXITY OF THE ENGINE ISSUE.