2018 Jeep Compass

DURING ACCELERATION AND DECELERATION (MOSTLY ON INCLINES OR HIGHWAY TRAVEL), THE SHIFTING OF THE ENGINE/TRANSMISSION SEEMS TO "SLAM" INTO DIFFERENT GEARS. I WAS TOLD BY THE DEALERSHIP THEY CANNOT CHECK FOR ISSUES WITH THE DRIVETRAIN IF THERE ARE NO CHECK ENGINE LIGHTS ON THE INSTRUMENT PANEL. THIS HAPPENS RANDOMLY BUT IS INCREASING IN FREQUENCY.

1) 10/29/2020 I WAS DRIVING ON THE HIGHWAY WITH THE CRUSE CONTROL ON WHEN THE CAR MADE A LOUD THUMP, JUMPED OUT CRUSE CONTROL, SHUT OFF, CHECK ENGINE LIGHT CAME ON. AFTER SITTING FOR A BIT, CAR STARTED BUT WOULD NOT GO OVER 25 MPR BACK TO TOWN. AT THE SIGNAL LIGHT, WHEN STOPPED, THE CAR STARTED TO GO IN REVERSE. WAS ABLE TO STOP IT AGAIN, AND GOT IT TO DEALERSHIP. THEY SAID IT NEEDED A COMPUTER UPDATE. 2) 12/06/2020 1 MONTH LATER, DRIVING ON THE HIGHWAY HOME FROM WORK AT NIGHT, CAR DID IT AGAIN, CHECK ENGINE LIGHT CAME ON. I WAS ABLE TO GET THE CAR TO THE SIDE OF THE ROAD. AFTER SITTING, IT STARTED, BUT WOULD NOT RUN OVER 25 MPR. AND THIS TIME AT SIGNAL LIGHT STOPPED, THE CAR SURGED FORWARD AND ALMOST HIT THE CAR IN FRONT. THE CAR IS GOING BACK TO THE DEALERSHIP ASAP. THIS CAR IS VERY DANGEROUS

'18 JEEP COMPASS- IN REPAIR SHOP 19 TIMES FOR 55 INDIVIDUAL REPAIRS (SEVERAL REOCCURRING) WITH ONLY 14 COMPLETED REPAIRS. HAD LOANER 119 DAYS IN 2YR- 15 ATTEMPTS TO REPAIR TRANSMISSION (DIFFERENTIAL) NOISE 6 ATTEMPTS TO REPAIR STOP/START WARNING AND FUNCTION 5 ATTEMPTS TO REPAIR A/C 5 ATTEMPTS TO REPAIR MICROPHONE (NOT RESOLVED) 2 ATTEMPTS TO REPAIR REMOTE START ISSUES 2 DAMAGES CAUSED BY SHOP 35 ELECTRICAL REPAIR REQUESTS 25 TRANSMISSION/MECHANICAL REPAIR REQUESTED. I'M NOT ABLE TO UPLOAD MY EXCEL SUMMARY NOR THE SERVICE AND LOANER DOCUMENTS DUE TO THE UPLOAD LIMITATIONS, PLEASE REACH OUT AND I CAN SEND A DIFFERENT WAY.

TODAY WHILE DRIVING ON THE HIGHWAY, MY CAR STARTED TO JERK WHICH THEN THE CHECK ENGINE LIGHT POPPED UP WITH THE TRANSMISSION LIGHT SAYING IT NEEDED TO BE SERVICED. ONCE THAT APPEARED IN THE MIDDLE OF ME DRIVING ON THE HIGHWAY MY CAR FAILED TO ACCELERATE. IT STALLED ON ME IN THE MIDDLE OF THE HIGHWAY WHERE EVERYONE IS DRIVING 65 MPH AND IT GAVE ME NO TIME TO MOVE OVER TO THE SIDE OF THE ROAD. I IMMEDIATELY TURNED MY EMERGENCY LIGHTS ON. ONCE THE CAR CAME TO A COMPLETE STOP IT JERKED AND THE POWER ON THE CAR WENT OFF, SO IT PUT IT ON EMERGENCY BRAKES AND SAID TO STEP ON BRAKE AND PUSH START. I TURNED THE CAR COMPLETELY OFF AND TURNED IT BACK ON, SO I BEGAN TO DRIVE AGAIN WITH CAUTION BUT THE CHECK ENGINE LIGHT WAS STILL THERE. I DROVE FOR A MILE AND THE TRANSMISSION LIGHT MESSAGE POPPED UP AGAIN, WHICH THEN CAUSE MY VEHICLE TO JERK AND STALL AGAIN IN THE MIDDLE OF DRIVING. IT PUT IT ON EMERGENCY BRAKE BUT THIS TIME I WAS ABLE TO MOVE TO THE SIDE OF THE ROAD. I LET THE CAR COOL DOWN SO I TURNED IT COMPLETELY OFF AGAIN. THIS IS NOT THE FIRST THIS HAS HAPPENED. ITS VERY DANGEROUS AND UNACCEPTABLE. I HAVE TAKEN IT TO THE DEALERSHIP SEVERAL TIMES AND THE MECHANICS HAVE NO IDEA WHAT IT IS. I NEED TO GET THIS FIXED BECAUSE ITS NOT SAFE FOR ME OR OTHERS DRIVING AROUND ME. I DO NOT FEEL SAFE IN THIS CAR BECAUSE RANDOM THINGS APPEAR AND CAUSE THE CAR TO FAIL WHILE IN DRIVING. THERE WAS NO MESSAGE OR WARNING ABOUT ANYTHING.

TL* THE CONTACT OWNS A 2018 JEEP COMPASS. THE CONTACT STATED THAT THE COMPUTER INDEPENDENTLY TURNED OFF AND RESET ITSELF. THE GEAR SHIFTER BECAME INOPERABLE. THE CONTACT STATED THAT THE VEHICLE SHUTOFF WHILE DRIVING WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO JASON LEWIS CHRYSLER DODGE JEEP RAM LOCATED AT 120 AUTO LN, SPARTA, TN 38583 HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURES. THE VEHICLE WAS TAKEN TO EAST TENNESSEE DODGE CHRYSLER JEEP RAM LOCATED AT 2774 N. MAIN ST, CROSSVILLE, TN 38555, WHERE IT WAS STATED THAT THERE WERE MANY UNSPECIFIED FAILURES WITH THE VEHICLE. THE TECHNICIAN STATED THAT THE VEHICLE NEEDED TO BE KEPT FOR OVER A MONTH FOR COMPREHENSIVE DIAGNOSTIC TESTS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SUGGESTED THAT THE CONTACT LEAVE THE VEHICLE WITH THE DEALER AND REQUEST A LOANER VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 17,000.