2018 Jeep Compass

The contact owns a 2018 Jeep Compass. The contact stated that while receiving an oil change, the contact was informed that the passenger’s side headlight failed to operate. The contact attempted to replace the light bulb; however, the headlight failed to illuminate. The original light bulb was reinstalled. The contact stated that the START/STOP system failed to restart the vehicle after an idle stop. The message “Battery Charging System Failure” was displayed. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 175,000.

My driver's side headlights stops working intermittently. This occurs quite randomly. I have replaced the bulbs, the switch, and after taking it to a dealer, I ended up replacing the driver's side headlight assembly. Nothing has worked, and now I am hundreds of dollars poorer for my trouble. This is clearly a safety issue, and judging from what I have seen in online forums, there are a great many others with the same problem. This is a safety issue that falls squarely on the manufacturer to remedy, and to compensate its customers for our losses.

The electrical system and start/stop system has went blizzark and began loosing power going in and out of limp mode the headlights no longer work on one side and high beam isn't bright anymore I've replaced the auxiliary battery and the normal battery has begun to short circuit and cannot decide if it's full charged or down to 8volts when their began happening it was during a rainstorm and I was left stalled in mid intersection ....even a jump wouldn't fix the problem. I had it towed to my dealership where the mechanics were unable to diagnose the problem but did get it to happen again going down the highway they then also had it towed back to the shop and replaced the auxiliary battery it didn't happen again until 3 months later now it's getting worse each day i will replace the battery but then I'd like to have my electrical problems looked into but I have read many 9the people having the same issues even after the recall of an electrical chip and I wander if it shouldn't also.be replaced a second time

I bought my vehicle in May of 2019. In May 2021 my car had 34,000 miles on it and the passenger side headlight was out. I took it to the dealership and they replaced my left headlight assembly (vehicle was under warranty). In October 2024, I noticed that my headlight on the passenger side was out again. My vehicle had 56,426 miles on it. I called the dealership (South Point Dodge Chrysler Jeep Ram in Austin, TX) up to 9 times and no one responded to my calls. Due to their lack of response, I took it to a shop up the road that specializes in Jeeps. When the shop took a look at the issue, they found that both headlights were actually out. First they tried just replacing the bulbs, and that didn't work. So they replaced the entire headlight assembly on both sides. This fixed the issue for maybe 3 weeks. My headlights are still out. I took it back to the shop for help and they told me they cannot help me, as everything looks to be set up right. I have spent over $1,200 in repair costs and ubers to get this issue fixed and I am at a loss. Looks like this is a common issue with 2018 Jeep Compasses. I filed a case against Jeep and they immediately denied my case. This is very concerning given I do have to drive at night and early mornings to travel to work.

A cable going to the driver's side headlamp assembly was intermittently shorting and causing the headlight to turn off while driving. The cable and entire headlamp assembly had to be replaced to fix the issue. There are other reports of this issue on [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle is a 2018 Jeep Compass Limited with the VIN [XXX] ####. I purchased it used on [XXX]. On [XXX], I noticed a problem with the headlights. They have been flickering between both headlights almost daily since then. On [XXX], both headlights were out, and I needed to drive at night. After about half a mile, the passenger headlight turned on, and after another half mile, the driver’s headlight came on. I’ve attached photos taken on October [XXX] and [XXX] to illustrate the issue. It’s a serious safety concern. This is just one of several dozen reports of the same problem. The manufacturer must be informed about this issue and initiate a recall once they have a solution to ensure that the headlights remain on when they’re supposed to. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)