2007 Jeep Compass

TL* THE CONTACT OWNS A 2007 JEEP COMPASS. THE CONTACT STATED THAT THE REAR SUBFRAME ASSEMBLY WAS RUSTED, WHICH CAUSED THE REAR WHEELS TO BEND. THE CONTACT CALLED PROGRESSIVE CHEVROLET AT 330-879-3697 (LOCATED AT 8000 HILLS AND DALES RD NW, MASSILLON, OH 44646) AND WAS INFORMED THAT THERE WAS NO WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT NOTHING COULD BE DONE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.

SEVERE CORROSION OF CROSSMEMBERS & INCOMPLETE DEALER SERVICING OF ISSUE. A TSB # 23-012-14 ISSUED 5/19/2014 EXTENDED COVERAGE OF CROSSMEMBERS TO UNLIMITED MILEAGE & 10 YEARS. DEALER REPLACED FRONT CROSSMEMBER 02/2017 WITHIN COVERAGE PERIOD BUT CLAIM CONDITION AT TIME OF REAR CROSSMEMBER DIDN'T ALSO WARRANT REPLACEMENT DESPITE LACK OF METAL STRUCTURE TO WALLS OF CROSSMEMBER AND HAVE DECLINED TO EXTEND REPAIR TO AN OBVIOUSLY LONG EXISTING PROBLEM OF REAR CROSSMEMBER CONDITION.

DEC 2015- MY CAR MECHANIC FOUND ROTTED OUT FRONT END SUB-FRAME/ CROSS MEMBER'. HE KNEW ABOUT A RECALL FOR THIS ISSUE SO I WAS ABLE TO GET IT FIXED. ( IMPT PLS NOTE: CHRYSLER HAD NEVER REACHED OUT TO LET ME KNOW ABOUT THIS- EVEN THOUGH WHEN I LOOK UP THE RECALL FOR CORROSION IT'S CLEARLY LISTED ). NOR DID CHRYSLER TELL ME THE REAR CROSS MEMBER WAS ALSO ON RECALL AND WOULD LIKELY BE NEEDED AND SHOULD GET IT DONE BEFORE THE SEPT 2017 END OF WARRANTY. FORWARD TO APRIL 2018 - I DISCOVER REAR CROSS MEMBER SUB FRAME IS BADLY RUSTED OUT. CALLED CHRYSLER CUSTOMER SX THEY TELL ME THAT IT'S RECALL WARRANTY RAN OUT SEPT 2017- SO THEY WILL NOT COVER THE REPAIR THIS TIME. I FEEL CHRYSLER IS RESPONSIBLE FOR THIS REPAIR AS THEY DID NOT TELL ME ABOUT REAR END PROBLEM WHEN I COULD HAVE HAD IT FIXED BEFORE THE UNBEKNOWNST TO ME END OF THE EXTENDED WARRANTY IN SEPT 2017! I SEEK YOUR HELP TO REVIEW MY COMPLAINT AND REQUEST TO OFFER LEGAL REASONS THAT WILL CHRYSLER HONOR THE RECALL WARRANTY. WHICH WAS VALID FOR SALT BELT STATES- LIKE MA WHERE I LIVE. I BELIEVE THE REFERENCE # IS 23-012-14.

TL* THE CONTACT OWNS A 2007 JEEP COMPASS. WHILE THE VEHICLE WAS AT AN INDEPENDENT MECHANIC FOR BRAKE REPAIR SERVICE, THE MECHANIC NOTICED THAT THE ENGINE CRADLE WAS COMPLETELY RUSTED AND CORRODED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE WARRANTY WAS EXPIRED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 150,000.

TL* THE CONTACT OWNS A 2007 JEEP COMPASS. WHILE DRIVING 25 MPH, THE CONTACT HEARD AN ABNORMAL CLUNKING NOISE AND DISCOVERED THAT THE SUBFRAME AND CROSS MEMBER WERE RUSTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED A LOCAL DEALER (HILLVIEW MOTORS, 5309 US 30, GREENSBURG, PA 15501), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT CALLED A MANUFACTURER AND WAS ADVISED TO TAKE THE VEHICLE TO A LOCAL DEALER TO BE INSPECTED. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.

TL* THE CONTACT FILED A COMPLAINT FOR THE VEHICLE OWNER OF A 2007 JEEP COMPASS. THE CONTACT, A MECHANIC, NOTICED THAT THE FRONT SUBFRAME WAS COMPLETELY RUSTED AND CORRODED AND COULD FRACTURE. THE MECHANIC REMOVED THE RUSTED FRONT SUBFRAME. THE MECHANIC CONTACTED A LOCAL DEALER TO HAVE THE VEHICLE OWNER SCHEDULE A REPAIR. THE DEALER HAD A HIGH CALL VOLUME AND THE CONTACT WAS UNABLE TO REACH THE SERVICE DEPARTMENT AFTER SEVERAL ATTEMPTS. THE CONTACT WAS TO CALL THE MANUFACTURER REGARDING THE VEHICLE OWNER SCHEDULING A REPAIR WITH THE DEALER. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

TL* THE CONTACT OWNS A 2007 JEEP COMPASS. WHILE THE VEHICLE WAS UNDERGOING A ROUTINE OIL CHANGE BY AN INDEPENDENT MECHANIC, THE MECHANIC NOTICED THAT THE CROSSMEMBER K FRAME WAS CORRODED UNDER THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.