2021 Jeep Cherokee

There are times I go to start my car and it has nothing. No lights no door dinging nothing. I started it up on day to go to work and got to the gas station and shut it down to run in quick. Came out 5 mins later and it acted as if someone took my battery out. The car was totally dead. After about 10-15 mins it lit back up and was able to start. Another time it happened in the dead of winter and I was picking my son up. We went to get in the car and all 4 doors were opened. No lights came on and wouldn’t start and as my kids shut doors it would flicker. Times it comes back to life and as soon as you hit the start button it goes black again. It’s been at Tristar and c Harper both and cannot replicate so no fix. I’m afraid it’s going to catch fire or something one day. In the shops for a month and a half total and no results. It’s very intermittent so does not do it all the time. Sometimes it will go a month and be fine then act up 3 times in one week. Please help! I don’t feel safe!

I've been experiencing repeated instances of my 2021 Jeep Cherokee Latitude Lux 4X4 shutting off while I'm driving, without any warning lights. The message "Shift to P to start" appears on the screen. On several occasions, the car shut off unexpectedly, almost causing accidents. Despite multiple visits to the IG Burton service department, no fault codes were found. Chrysler told them to replace the crank sensor. They were very confident that was the problem, but the issue recurred again 13days after I got the vehicle back. They replaced my fuel pump this time but still have no evidence to prove that is the issue. They continue to guess at parts and I have to be the guinea pig to see if they got it right. This has been its 4th time in the shop and well over 10 time has this vehicle shut off on the highway. I believe jeep should step in at this point and find the cause of this problem or label the vehicle defective if they cannot. This ongoing issue has caused me frustration, anxiety, and safety concerns. I feel unsafe driving the vehicle. Especially after being told the last time they "felt confident" only for me to be stuck waiting for a tow truck in the road a few days later. The uncertainty surrounding the problem and the recurring nature of the incidents have greatly undermined my confidence in the vehicle's reliability and safety. I also have a detailed report of every time the vehicle has shut off/ been to the service department but I can't get it to attach on this site.

The vehicle was running in the freeway suddenly transmission alert message pop up at the dashboard and the vehicle slowly stop in the middle of the busy freeway, took it to Chapman Jeep dealership and the vehicle was fixed for PTU malfuntion, got my car back but there was a burning smell everytime I drove and step out of the vehicle. I have been trying to call the dealership but no response yet.

the front part of the panoramic sunroof exploded while I was driving. This was the area directly above the driver and passenger seat. The vehicle is currently at the car dealer. Glass came off into the vehicle and could have possibly blown off the roof of the vehicle onto the road or other vehicles. There was no warning that this was going to break. The sunroof was closed and rarely, if ever, used as the car was just purchased in December 2021. Some Glass came off of the sunroof onto the driver and passenger.