2021 Jeep Cherokee

On May 13th 2025 the 4WD service light came on. We took it to the Dodge Jeep Ram dealership that owns the used car dealership we bought it from. After the mechanic checked everything, they said it was drivable but they needed to order a car part (PTU). Once that car part arrived at the dealership they would have us bring the car back in and they would fix it. On July 8th of 2025, stil no news on when the part would be delivered to the dealership, the car started making weird noises and was not drivable on the road. AAA towed it back to the dealership where they confirmed the Power Transfer Unit stopped altogether (PTU). From there they said they will keep the car until the part comes in, the car part was estimated August 8th. It is now September 11th and they still have not received the part to fix the car. I have contacted Jeep Customer Service, a Law Firm, etc as there is no recall open on this vehicle and it seems to be an issue as our dealership said there were 10 other Jeeps waiting for this part.

The service 4wd light is on. The dealership said it is a PTU problem. They want $2500 for a new PTU and of course add more money for labor. This seems to be a manufacturer problem not a car owner problem. It should be a recall item as it has been for 2017-2019 Jeep Cherokees. The dealer should fix this at no cost to the auto owners.

Our Jeep has had multiple accounts of shifting hard, hesitation while shifting, making a hard sound when putting in reverse and now it is having trouble starting up. When we charged the recently purchased (brand new) battery, the vehicle will start up but when placing in reverse it shifts so hard that it sounds like the bottom is dropping out. Now a lot of lights are shining on my panel; the check engine light, the forward collision light, the parking break light, the regular brake notification, the traction control light.....all shining up like Christmas lights. This is an ongoing issue and I feel a recall needs to be done. My car is over the warranty time frame and for a 2021 model that was purchased brand new I should NOT have to be replacing a transmission already and paying out of pocket expenses.

My vehicle was driving fine and I pulled up to a stop light. When I stepped on gas to drive after the light switched, the car would not move and made a loud noise. The brake automatically kicked in and car would not move. This could have been very dangerous as someone could have slammed into the back of my car which could have caused serious damage to me or my children. There was absolutely no warning of anything wrong with my car. I had to have my vehicle towed to a garage. The PTU in my jeep went with absolutely no warning. This part is on back order apparently because there are so many issues with this part on jeeps. Prior year jeeps have this item as a recall which leads me to believe that this is a Jeep problem that should have been fixed already. So now I am without my vehicle for a month.

When taking off out of my driveway the car hesitated to send power from the engine to the wheels resulting in a delayed start. Unknown which component caused the issue but based on my previous 2014 trailhawks PTU 2 x failure it appears to be the suspect. This placed my me and my family at a risk of a side collision as vehicles drive down our road at high speeds. If we cannot pull out in time, a collision is likely to occur causing serious injury or death. Vehicle I available for inspection upon request but has not been inspected by a dealer, independent shop, of police for this problem and there were no indicator lights that came on.

Driving a 2021 Jeep Cherokee Trailhawk on the interstate with cruise control engaged. All of a sudden the vehicle decelerates/downshifts and the display screen flashes "4WD System Unavailable Service Required" and "4WD Neutral Warning". Trying to cross traffic to get to the shoulder of road and almost hit due to deceleration. Press gas pedal and nothing. Traction control light flashes on. Coast cross traffic to shoulder side of the road. Shut off Jeep. Check for loss of fluids and/or parts. Check brakes. Nothing. No smoke. No burning smell. Turn vehicle on. Vehicle automatically engages parking brake. Shift off parking brake and shift vehicle into drive and it makes a grinding noise like its trying to shift into 4WD. Snow mode pops on as well as the FWD Collision light and traction control. Jeep ran just fine until this point and no prior incidents, no bad/hard shifting. NOTHING.