2020 Jeep Cherokee

The start and stop feature in the vehicle keeps malfunctioning and has done so every since I purchased car in 2021. Took it to dealer and they replaced the battery and that still did not stop it from malfunctioning meaning it go completely dead this is a safety hazard and now that my car is out of warranty the dealer is giving me issues when fixing it even though it should have been fixed the first time. This is a know problem to the dodge.dealer I went to bc one of the tech told me alot of people have this problem with Cherokee. The malfunction with the start and stop feature has caused Mt Car to go dead on highways and freeways which is dangerous.

The contact owns a 2020 Jeep Cherokee equipped with Continental Tires, Tire Line: Conti Pro Contact TX, Tire Size: 245/40/ZR19, DOT Number: A3E4WBJC0723. The contact stated that while driving 70 MPH, the vehicle experienced a flat tire. Upon inspection, the contact discovered that the front passenger’s side tire had a blowout. The contact stated that with the assistance of a fellow motorist, the contact was able to change the tire with the spare and drove to the residence. The tire was taken back to the dealer where it was recently purchased; the tire remained in the dealer possession for an inspection. The manufacturer was not notified of the failure. The tire failure mileage was approximately 1,800. The vehicle failure mileage was approximately 73,000.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle suddenly jerked two feet to the right and two feet to the left. The vehicle was taken to the local dealer who diagnosed that the electronic steering power transfer unit had failed and needed to be replaced. The electronic steering power transfer unit was replaced, and the vehicle was fixed. The manufacturer was not notified of the failure. The failure mileage was 13,000.

The check engine light came on , then my parking brake light, crash parking light, and stop and stop light on my dash. It wouldn't start at first but tried three time and it did. I drove home with the vehicle, and it wasn't shifting properly. I had it towed to the dealership and was told it was electrical after they tested it. Three days later I was told it was the transmission. Now I'm being told it is the mounts as well.

This isn't a major concern but just possibly a design defect that could potentially be dangerous in an accident. On March 30 2023 I was involved in an accident on a highway in Pennsylvania where traffic was stop and go. I was stopped, and a car slammed into the back of me going pretty fast. Her car bounced off my bumper and then hit into me again. The car and my seat belt did their jobs and I was not injured. However, afterwards the top of my head felt like it had a bad brush burn. It lasted for several days. When sitting in my car directly after the accident I noticed something odd. Both driver and passenger sun visors were off their hooks and in same position of pushed forward towards windshield under the hook. Because it happened to both of them and they were in the same position I have to surmise that the laws of physics during the accident caused this and that the impact knocked them off the hook and the other vehicle bouncing off and then hitting again caused them to pull back and then fly forward. I believe the movement of the visors so fast is what caused the brush burn on my head. I'm not sure if this is generally something that happens during an accident, but it seems pretty dangerous to me. Luckily I am not that tall and was positioned that the visor skimmed the top of my head. I cannot imagine though if someone was taller what that could potentially do if the visor comes flying at someone's face that fast. This has not been reproduced or confirmed by anyone. My vehicle is still at the body shop awaiting repairs.

The contact owns a 2020 Jeep Cherokee. The contact stated that the vehicle was taken to the dealer for routine service and the mechanic discovered that the lug nuts on all four wheels had swollen and the factory lug tool could not be used to remove the lug nuts. The cause of the failure was not determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 47,400.

While driving when I come to a stop and i then start to accelerate when the light changes, the vehicle will start to move, then there is a load hard clunk and then the vehicle looses power. The safety of myself or other ps is put at risk because I could be in moving traffic when this happens. It has not been confirmed by a mechanic, I did ask at the dealer, but they said because the issue is sporadic they would not be able to figure out what the problem was and then recommended a $500 dollar transmission service and said that may not fix the problem. There were no warning lights. This problem happens sporadically, it will do it and then be good for a couple months or longer before doing it again. I emailed molar and asked what they thought, but never heard anything from them. I did see by googling that Jeep had issues with previous years, but it did not cover my year vehicle. I did see just tonight that there was a vehicle in Ohio that had reported this same type of issue to your office. I have 700 miles left on my warranty and I am very concerned about this issue and do not know what to do about. The dealer was not a help, only had a poke and hope approach, so I did not have them look at my vehicle. Any help you can give would be appreciated.