2020 Jeep Cherokee

The steering rack and pinion system failed, which caused a loss of power steering while driving. The failure of the steering rack and pinion system resulted in a complete loss of steering control while I was driving on the highway at high speeds. This sudden and unexpected malfunction left me unable to steer the vehicle, putting both my safety and the safety of others on the road at immediate and extreme risk. The inability to control the vehicle could have led to a catastrophic accident, endangering not only myself but also other drivers and passengers in close proximity. This failure posed a significant threat to life and property. Yes, the problem was confirmed by an independent service center. It has not been inspected by the manufacturer, police, insurance representatives No, there were no warning lamps, messages, or other symptoms prior to the failure.

The contact's mother owns a 2020 Jeep Cherokee. The contact stated that while his mother was driving at unknown speeds, the steering wheel stiffened and was difficult to maneuver. The failure would occur intermittently. The contact stated that while his mother was driving at approximately 25 MPH, the steering warning light illuminated and the steering wheel seized. The driver lost control of the vehicle and crashed into a nearby tree where it came to a stop. No air bags deployed. The driver sustained bruising to the chest, and back injuries, and hit their head against the steering wheel. Medical attention was required. A police report was failed. The police department towed the vehicle. The vehicle's front end was severely damaged causing the radiator to leak. It was unknown if the vehicle was diagnosed or repaired. A dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was not available.

The contact owns a 2020 Jeep Cherokee. The contact stated that while the vehicle was parked the driver attempted to accelerate forward and the vehicle erroneously made a sharp left turn and crashed into a construction zone causing damage to the vehicle and the construction site materials. No further information was available. During the incident, no injuries were reported and no police report was filed. The vehicle was later towed to the local dealer who diagnosed that the steering rack gear had fractured. The steering rack gear was replaced and the failure was remedied. The manufacturer was notified of the failure but no assistance was offered. The contact was later informed that the VIN was not included in the NHTSA Campaign Number: 19V637000(Steering). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 22,000.

On Feb. 9th I was driving my 2020 Jeep Cherokee when the steering locked,I was unable to control the Jeep. Warning lights popped on the dash. Service power steering, four-wheel-drive system temporarily unavailable, Blindspot alert temporary unavailable, Service electric stability Control, stop start not ready. By the grace of God, somehow I was able to stop the car. I called AAA to have me towed to the dealership Autoland Springfield New Jersey. My car was in the service department from From February 9 to March 1 After checking my Jeep they called in a master mechanic and it was determined that the rack and pinion steering needed to be replaced.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at 65 MPH, the vehicle steering wheel had become firm. The power steering lock warning light was illuminated. The vehicle was towed to a dealer. The vehicle had not been diagnosed or repaired by a dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 23,000.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle suddenly jerked two feet to the right and two feet to the left. The vehicle was taken to the local dealer who diagnosed that the electronic steering power transfer unit had failed and needed to be replaced. The electronic steering power transfer unit was replaced, and the vehicle was fixed. The manufacturer was not notified of the failure. The failure mileage was 13,000.

Jeep has 36,000 miles, it has a very knotty feeling in the steering wheel when trying drive straight. It feels like the steering wheel gets hung up when trying to slightly turn left/right. Constantly having to chase the road. No wrecks, or accidents on our jeep. It happens at highway speeds and normal city driving as well. I read of a recall for steering gear in 2019-2020 jeep but our jeep is not showing a recall for this problem.

IN THE AM, THE MONITOR WENT OUT AND CAME ON AT A LATER TIME THAT DAY; WHEN DRIVING AT 70 MILES PER HOUR THE FRONT END WAS VIBRATING; AND WHEN RETURNING HOME, WITHIN THREE SECONDS I LOST STEERING, IT ENGAGED, WENT OUT AND ENGAGED AGAIN. I PARKED THE JEEP, HAD IT TOWED TO THE DEALERSHIP TWO DAYS LATER. WENT THRU ARBITRATION AND LOST.