2002 Jaguar X-TYPE

THE DRIVER'S SHOULDER HARNESS LOCKS UP AND WILL NOT EXTEND SO IT CAN BE PUT ON. WE ARE TOLD THIS IS NORMAL FOR AND ENGLISH CAR AND TO DRIVE WITHOUT THE SHOULDER HARNESS.*AK THE RETRACTOR LOCKS UP WHEN THE BELT IS IN STOW AND CAN NOT BE RELEASED. RETRACTOR REPLACED ONCE AND ISSUE CONTINUES. ALSO WHEN IN AN ACCIDENT THE SHOULDER HARNESS RETRACTOR DID NOT LOCK AND FAILED TO RESTRAIN. THE ENTIRE ASSEMBLY HAS BEEN REPLACED WITH NO IMPROVEMENT. CW

I HAVE A 2002 JAGUAR X-TYPE EQUIPPED WITH PIRELLI P6 LOW PROFILE TIRES AND ALLOY RIMS. IN THE PAST 6 WINTER MONTHS, I HAVE EXPERIENCED 4 INCIDENCES OF SIDEWALL BUBBLES AND ONE SIDEWALL BLOWOUT.*AK I HAVE TALKED TO OTHER JAGUAR OWNERS REGARDING THESE TIRES AND FIND THAT THIS IS A COMMON FAILURE. I BELIEVE THAT THESE TIRES ARE FAILING EXCESSIVELY. I BELIEVE THAT THESE TIRES ARE A SAFETY PROBLEM. I BELIEVE THAT THEY ARE A MISAPPLICATION FOR THE SERVICE INTENDED. THE INCIDENT DATE LISTED IS THE LAST INCIDENT OF FAILURE.

MY NAME IS [XXX]. MY HUSBAND [XXX] AND I OWN A 2002 JAGUAR X-TYPE 2.5. IN OCTOBEROF 2003, I PARKED IN A COMMERCIAL PARKING LOT WHILE I ATTENDED AN APPOINTMENT. WHEN I RETURNED TO THE VEHICLE AFTER MY APPOINTMENT, I FOUND THAT THE CAR HAS ROLLED BACK INTO 2 OTHER VEHICLES THAT WERE PARKED BEHIND IT. THERE WAS DAMAGE DONE TO ALL THREE VEHICLES INVOLVED. IT IS DOCUMENTED BY MYSELF AND BOTH OF THE OWNERS OF THE VEHICLES THAT WERE INVOLVED THAT MY HANDBRAKE WAS FULLY ENGAGED. NOBODY COULD BELIEVE THAT THE VEHICLE COULD HAVE ROLLED BACK. THE INCIDENT HAPPENED ON A COMMERCIAL PARKING LOT, AND EVEN THOUGH A POLICE OFFICER ATTENDED THE SCENE, HE WOULD NOT MAKE A WRITTEN REPORT AS IT HAPPENED ON PRIVATE PROPERTY. I CONTACTED THE LOCAL DEALERSHIP (GAUDIN JAGUAR - LAS VEGAS, NV) AND BROUGHT MY VEHICLE TO BE LOOKED AT, THEY INDICATED THAT THERE WAS NOTHING WRONG WITH THE HANDBRAKE. I INDICATED AT THAT TIME THAT I DID NOT FEEL SAFE DRIVING AND PARKING THE VEHICLE AS THE HANDBRAKE HAD TO BE FAULTY AS IT SHOULD NOT ROLL BACK WHEN ENGAGED. I LEFT THE DEALERSHIP UNHAPPY WITH THE SERVICE THAT I RECEIVED FROM THE DEALERSHIP. I WENT THROUGH MY INSURANCE AND HAD TO TAKE RESPONSIBILITY EVEN THOUGH I WAS NOT IN THE VEHICLE WHEN THE ALTERCATION HAPPENED AND EVEN THOUGH THE BRAKE WAS WITNESSED BY ALL PARTIES. I WILL HAVE AN INCREASED INSURANCE PREMIUM FOR SOMETHING THAT I BELIEVE NOT TO BE THOUGH ANY FAULT OF MY OWN. I HAVE GONE TO JAGUAR HEAD OFFICE AND AFTER MUCH CONFUSION ON THEIR CUSTOMER VICE REP, THEY CLAIM THAT THERE ISN'T AN ISSUE AND THAT THEY ONLY DEAL WITH INSURANCE COMPANIES. MY INSURANCE COMPANY WILL ONLY CONTACT THEM IF A COMPLETE RECALL IS MADE. I HAVE ONLY FOUND ONE OTHER PERSON WHO TOOK THEIR VEHICLE INTO THEIR DEALER (JAGUAR NORTHAMPTON) AND THEY FIXED THE PROBLEM. I CAN PROVIDE THIS INFO, IF NEEDED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE TRAVELING ON THE HIGHWAY, I HAD A FLAT TIRE. THE TIRE WENT FLAT EXTREMELY FAST, NOT QUITE A BLOW OUT. UPON REMOVING THE FRONT PASSENGER TIRE, I FOUND A HOLE WORN ON THE INSIDE SIDEWALL APPROXIMATELY 2 INCHES UP FROM THE THREAD. THERE IS COMPLETE BAND OF REMOVED RUBBER AROUND THE ENTIRE TIRE WITH THE HOLE EXPOSING SOME WHITE FIBERS. I EXPECTED A NAIL OR OTHER PROTRUSION, NOT A HOLE ON THE THINNEST PART OF THE TIRE. I LOOKED AT THE OTHER TIRE (DRIVERS SIDE) AND NOTICED THE SAME PROBLEM IS HAPPENING. I AM RELIEVED WE DID NOT HAVE A BLOW-OUT ALTHOUGH THE TIRE LOOKED LIKE IT COULD HAVE BLOWN OUT AT ANY TIME. IT IS OBVIOUS THE TIRE RUBS ON SOMETHING IN THE WHEEL WELL. I NEED TO TAKE THE TIRE OFF AGAIN AND LOOK AT THE WHAT IS HAPPENING (DID NOT HAVE TIME TO DO A FULL INVESTIGATION WHILE ON THE HIGHWAY). I HOPE OTHER JAGUAR X-TYPE OWNERS ARE NOT EXPERIENCING THE SAME THING. THIS IS A ACCIDENT WAITING TO HAPPEN. IT COULD HAVE EASILY BEEN A SERIOUS ACCIDENT DEPENDING ON TRAFFIC FLOW. I STRONGLY FEEL THIS IS A SAFETY ISSUE. REGARDLESS OF TIRE POSITION, THE TIRE SHOULD NEVER RUB AGAINST A PERMANENT OBJECT IN THE CAR. THE TIRE PRESSURE WAS NOT A ISSUE. THE TIRES WERE CHECKED OFTEN WITH MINIMAL DEGREGATION IN PRESSURE. THE VEHICLE HAD WARANTY WORK ON IT APPROX 6,000 MILES AGO. IT IS POSSIBLE THEY MISALIGNED THE TIRES AFTER REPLACEMENT OF THE TRANSMISSION. (9 SEPARATE WARANTY ITEMS WORKED OVER 16 MONTHS - TALK ABOUT A LEMON). *AK

VEHICLE INSTRUMENT PANEL IS INOPERATIVE.*MR THE CONSUMER HAD EXPERIENCED SEVERAL PROBLEMS WITH THE VEHICLE. THE DASHBOARD HAD TO BE REPLACED AS RESULT OF THE INSTRUMENT PANEL, THE DRIVER SIDE DOOR WAS WOULD NOT OPEN FROM THE OUTSIDE, THE WARNING LIGHT FLASHED ON INDICATING A PROBLEM WITH THE ENGINE AND THE VEHICLE WOULD OVERHEAT AND SHUT DOWN ON ROADWAYS. THE DEALER WAS NOTIFIED AND VEHICLE WAS TAKEN FOR SERVICE BUT THE CONSUMERS NO LONGER WANT THE VEHICLE BACK. PLEASE RESPOND PROMPTLY IN RESOLVING MATTER. *CB