2019 Jaguar I-PACE

I own a 2019 Jaguar I-PACE that is currently subject to a battery-related safety recall issued by the manufacturer. The defect involves the high-voltage battery system, which poses a potential fire risk and renders the vehicle unsafe to operate. Due to this recall, I have been advised that the vehicle is not safe to drive and should not be used. As a result, the vehicle is effectively unusable. This creates a safety concern because the battery defect presents a risk of thermal events, including fire, even when the vehicle is parked. The issue has been acknowledged by Jaguar Land Rover through the official recall. The vehicle has not been repaired because a complete and adequate remedy has not been made available. Jaguar Land Rover has inspected and reviewed the situation and has offered a buyback; however, the proposed resolution would leave me with approximately $10,000 in out-of-pocket financial loss despite the defect being manufacturer-related. There were no prior warning indicators that would have allowed me to prevent this issue. The problem became known upon notification of the recall. This situation has resulted in ongoing financial harm, as I am required to continue making payments on a vehicle that cannot be safely operated due to a manufacturer defect. The defective component (high-voltage battery system) is available for inspection upon request

The contact owns a 2019 JAGUAR I-PACE. The contact received notification of NHTSA Campaign Number: 24V633000 (ELECTRICAL SYSTEM). The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the process was deceptive. The contact had not experienced a failure.

My vehicle experienced a persistent series of malfunctions over the course of its use, primarily related to the electric battery system. The most serious issue is a complete failure of the high-voltage battery, rendering the car entirely inoperable. The vehicle now displays a "Battery Fault" error message and cannot be started or driven. The manufacturer (Jaguar Land Rover) refuses to repair the vehicle under warranty while a buyback negotiation is underway, leaving me with an unusable and potentially unsafe EV. Despite repeated attempts to resolve the issue, no adequate repair or restitution has been provided. The vehicle is currently in my possession and available for inspection upon request. The vehicle's battery failure occurred without warning, and the car is now immobilized in a location where it could pose a hazard if not towed. The sudden loss of power and refusal to start could have placed me or others at risk had this occurred while driving or in traffic. The Jaguar Service Center confirmed the issue is due to a battery fault but declined to repair it during ongoing manufacturer buyback discussion. No repair or further inspection has been done. The vehicle displayed repeated system alerts and warning messages over the past two years. Most recently, it showed a persistent "Battery Fault" message immediately before total failure. Earlier issues included unreliable charging, loss of power, and recurring error messages related to the electric drive system. The earliest warning messages began with the first year of ownership (within the last month). The complete failure with "Battery Fault" occurred in July 2025.

I am writing to file a formal complaint regarding a safety-related recall (H514/H536) issued by Jaguar Land Rover North America, LLC for my 2019 Jaguar I-PACE. While Jaguar acknowledged the defect and offered a vehicle repurchase, I believe their resolution places an unfair financial burden on me, the consumer, despite the defect being entirely manufacturer-related. Jaguar has offered me a “Statutory Refund” of $31,987.25, while my vehicle loan payoff is $44,060.98—leaving me responsible for $12,073.73 out of pocket. I find this unacceptable given that the defect is not due to misuse or wear but rather a confirmed manufacturer issue under NHTSA Safety Recall H514/H536. This situation has created significant financial stress and emotional strain. I have not been negligent or abusive with the vehicle. I am simply a consumer seeking safe and fair resolution. It seems inappropriate that I should be penalized for Jaguar’s faulty product by being left in debt on a car I can no longer safely use. I respectfully request that NHTSA: •Review Jaguar’s handling of this recall and repurchase process •Investigate whether other owners are receiving similarly inadequate offers •Provide guidance on how consumers like me can be protected from incurring thousands in losses due to a confirmed manufacturer safety defect Thank you for your time and advocacy on behalf of consumer safety and fairness. I am available to provide additional documents, including Jaguar’s repurchase letter, at your request.

We received a letter from Jaguar on 3/5/25 that our car has a fatal battery flaw that cannot be repaired which will necessitate a repurchase of the car. The flaw could result in a fire started by the battery. 7 weeks later and we have not been contacted by anyone from the third party group to start the process of the buyback of our recalled car. We proactively called the third party who confirmed they have our correct contact information. This concerns us greatly regarding the safety of our own property and our neighbors property since we live in a high risk wildfire district in Colorado. Every day that goes by is a day of worry that this car could put our family, neighbors and community at risk. Note: We did perform the prior recall repair (24V-633 or H514) which gates the charge to 80%. But that obviously isn’t the full solution since they are saying now it won’t overcome the underlying battery risk.

I bring to your attention the inappropriate handling of the 2019 IPACE buybacks by Jaguar Land Rover North America, JLR. I own a 2019 IPACE purchased new from Jaguar Fort Lauderdale. In Oct 2024 and Feb 2025, JLR abandoned its attempts to repair the defective batteries of these cars and filed recall notices H514 and H536 with the NHTSA. JLR offered to buy back all 2019 IPACE vehicles as a definitive solution to the battery safety issue. JLR has made take-it-or-leave-it offers based on the 10/24 Kelly Blue Book values to repurchase the cars. I consider the date and the KBB value to be irrelevant to the 2019 Jaguar IPACE issue.On March 6, 2025, JLR offered me 29% of the original purchase price to repurchase my vehicle. I did not accept the low offer because, under consumer protection and warranty laws, the car should be repurchased at its original value minus a mileage deduction. My car has 40,000 miles on it, which is well within the 100,000-mile or 8-year warranty period for the battery. The KBB value reflects the dramatic drop in the market price of my vehicle in the used car market, resulting from JLR's inability to fix the batteries. Using the KBB value unfairly penalizes me for JRL’s manufacturing errors and failure to correct faulty equipment. If the car’s battery were working, the car would be worth more. I requested that JLR adhere to its Dispute Resolution Manual, which offers a resolution to warranty disputes through the Better Business Bureau Autoline Program. Despite its contractual promise, JLR refused to participate in the BBB process. As a result of JLR’s warnings, I understand that I have a potentially unsafe vehicle parked outside my garage. I am faced with the prospect of driving a car that poses significant safety issues or accepting a low offer that does not allow me to buy an equivalent vehicle. I respectfully request that the NHTSA consider asking JLR to fulfill its obligation to address the buy-back value or accept mediation or arbitration.

Received a system error "Gear box fault error". This is the second time I've received this message. The car makes a static noise that is loud. Also makes a loud grinding noise. Took car into local dealership for repair. Also received High Voltage error. Get the same Gear Box Fault error 3/6/25 . This time the car stop in the middle of the street. Luckily no one was injured or hurt.

Dear NHTSA, I am filing this complaint regarding my Jaguar I-PACE, which is subject to the recall for battery fire risks. I have attempted to work with Jaguar regarding a vehicle repurchase, but they have failed to provide a clear timeline or next steps. On [XXX], at 11:13 AM, I spoke with Jaguar Customer Care, and they informed me that someone would contact me but did not provide a timeframe. Today, I followed up again at 1:29 PM and 2:09 PM, only to be told that there was no email address available to escalate my concerns and that I would be contacted at an unspecified time. This lack of communication and transparency is unacceptable, given the serious safety concerns involved in this recall. I am requesting NHTSA’s intervention to ensure that Jaguar follows proper procedures and provides affected owners with a timely resolution, including repurchase options where applicable. I believe their handling of this recall is causing unnecessary delays and putting consumers in a difficult position. I would appreciate any guidance on how to proceed, as Jaguar has left me without a clear path forward. Thank you for your time and assistance. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)