2019 Jaguar I-PACE

Vehicle: Jaguar I-PACE Model Year: 2019 VIN: [XXX] Mileage at incident: ~63,000 miles Dealers Involved: Jaguar Land Rover Ft. Myers (FL), Jaguar Land Rover Naples (FL) Incident Dates: June–September 2025 Complaint Summary: Between June–September 2025 my Jaguar I-PACE experienced warranty and service obstruction tied to the traction battery recall. Jaguar Land Rover Ft. Myers submitted a false warranty claim for traction battery replacement, which was denied by the insurer as excluded. At the same time, the dealer misled the ADA driver/policyholder with a “coolant pump fault” explanation, even though the A/C system was operating normally, which made that failure mechanically impossible. The dealership never provided diagnostic codes from TOPIx/Pathfinder. On [XXX], at ~63,000 miles, the I-PACE was immobilized by a 12V failure. Both Ft. Myers and Naples dealerships refused assistance, leaving an ADA driver stranded. I had to replace the 12V battery myself to restore mobility. This raised a serious safety issue, as an immobilized I-PACE cannot be moved to a safe location in the event of fire. Text messages show direct Jaguar Land Rover Corporate involvement, with Ft. Myers stating: “We started a tech case and they will not proceed until they know if it is a buyback” and “Tech assistance will not give us assistance because of the open recall for buyback.” This demonstrates corporate obstruction of warranty rights. Multiple owners reported traction battery faults from March–June 2025 before signing NDAs tied to buyback settlements. This suggests a wider pattern of recall-related service restrictions. Requested Action: NHTSA is requested to investigate Jaguar Land Rover’s handling of the I-PACE traction battery recall, including obstruction of warranty service, denial of diagnostic access, and treatment of disabled/ADA drivers. These issues may affect a large number of recalled vehicles nationwide. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

In connection with Recall H514, my 2019 Jaguar I-Pace (SADHD2S16K1 F76172) had a battery fire risk that led Jaguar to issue a software update. Without prior notice, the update permanently disabled full battery function by capping the vehicle’s charge at 80%, significantly reducing range and usability. The update was irreversible and materially changed the safety and performance of the electric vehicle. After being forced to seek a replacement, I purchased a 2020 Jaguar I-Pace (SADHD2S17L1F81804). During transport of the 2020 vehicle home, it exhibited an “Electrical Battery Fault” warning, raising serious concerns about the continued reliability and safety of Jaguar’s battery systems even after the recall. This ongoing pattern of battery issues places consumers at risk of fire, vehicle immobilization, or loss of propulsion. Jaguar’s recall remedy has proven ineffective at fully addressing the underlying electrical and propulsion safety issues.

Jaguar Land Rover North America (JLR) continues to neglect its federal recall obligations for the 2019 I-PACE under recalls H441, H514, and H536, exposing owners to serious fire risks. Despite multiple recall efforts, thermal overload incidents persist, proving JLR’s interim remedies—software updates and charging restrictions—are ineffective. JLR admits in its notices that affected vehicles remain unsafe, yet fails to resolve the defect or provide fair compensation. The only remedy is a manufacturer buyback, but JLR systematically undervalues offers, basing them on depressed Kelley Blue Book (KBB) values from Oct 2024 instead of pre-defect values minus reasonable depreciation. This forces owners into financial losses while JLR’s delays further erode resale value. JLR has refused to provide clear documentation on its buyback calculations, delayed responses to affected owners, and employed coercive tactics, telling consumers to accept flawed offers or risk future depreciation. In March 2023, nine months after purchasing our I-PACE, we experienced the first of three "Traction Battery Faults," narrowly avoiding fire. Since then, our vehicle has been restricted to an 80% charge, reducing range by 26% while still requiring outdoor parking due to fire risk. JLR’s failure to act promptly violates federal safety standards and leaves affected vehicles as potential hazards in public spaces. I urge NHTSA to investigate and enforce timely recall remedies, fair valuation processes, and immediate buyback completion. Owners should not be receiving emails like this. "It appears that we cannot agree on the repurchase of your MY2019 Jaguar I-PACE impacted by recall H514/H536. Please note that this final recall remedy will remain open on your vehicle. In the future, should you decide to accept the H536 final recall remedy (repurchase) for your MY2019 Jaguar I-PACE, the amount offered at that time may not be the same as today, due to depreciation, age, and mileage."

We started having issues with the battery back in 2023. Smaller batteries were replaced, and the car went in several times for "updates" due to recalls. The last two times were due to potential over-heating of the battery and a "track fault detected" error message displayed on the dash and the mileage decreased. Most recently the car was in the shop for 2 weeks early 2025 to replace a faulty cell in the larger battery. This was the most recent recall "fixing" the issue -- but when we received the car it wouldn't charge past 80%, meaning it was not fixed and able to charge to 100%. A letter received 3/19/25 confirmed the issue was indeed not fixed and that these cars needed to be purchased back in order to comply with safety measures. These cars are literal moving fire hazards. We have a short driveway and the car is next to our house and I am scared to have it on my property. The offers being sent are absolutely unacceptable, not even enough to cover what is remaining on the car loan. The purchasers of these cars should not be held accountable FINANCIALLY for the deplorable actions of LG and Jaguar/Land Rover.

Car has completely failed several times in the middle of busy streets including the freeway on ramp. Jag has replaced the 12v battery once, tried to update software and now the car is totally inoperable. Los Angeles Jag dealer has had the car for 5 months with no definitive communication nor reliable timeline. I have been told the car will be repaired and delivered for months, now they say Jag will not repair but I have not been contacted for the buyback. I need transportation. I need help to get them to expedite and pay me a the fair value.

Failed High Voltage Battery Module, unable to repair. - Initial problem started in 02-2024 - Multiple trips and service appointment reschedules due to technician availability and guidance from Jaguar on how to address - Vehicle was dropped off at the dealer 06-2024 and has been there ever since. - Currently recall now with final remedy of buyback. I have had no communication from the dealer and or Jaguar on time frame or next steps. When calling no one seems to have an answer. I have been in 9 different rental vehicles, and currently have to provide my own means of alternative transportation.

My car is a full electric Jaguar In the dashboard has a display telling me Battery default drive with caution The car was charging up to 70% of battery According to the owners handbook Do not charged in the garage About January I got a recalls on the battery I took the car to the dealership about a month latter I got my car back About a month later same thing last time was in March for the same issue and my car still sitting in the dealership

ON THREE SEPARATE OCCASIONS, TWO WITH MY WIFE, AND ONCE WITH ME, THE CAR SUDDENLY ACCELERATED AS IF THE ACCELERATOR WAS DEPRESSED TO THE FLOOR EVEN THOUGH OUR FEET WERE NO ON THE ACCELERATOR. WITH MY WIFE DRIVING, SHE WAS PULLING INTO PARKING SPACES GOING 5MPH OR SLOWER. I WAS COASTING DOWNHILL AT 40MPG WHEN THE CAR ACCELERATED AND THE BRAKES DID NOT RESPOND. WE REPORTED EACH INCIDENT TO THE DEALER WHO SAID THEY RELAYED THE INFORMATION TO JAGUAR TECHNICAL SUPPORT. IN ALL CASES JAGUAR SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR AND WANT US TO CONTINUE TO DRIVE IT. THE LAST TIME THEY ASKED THE DEALERSHIP TO DRIVE THE CAR FOR 100 MILES. WE ARE NOW AFRAID TO DRIVE THE CAR FOR FEAR WE WILL HIT AND INJURE SOME INNOCENT PARTY OR HARM OUR SELVES.