2019 Jaguar I-PACE

The manufacturer/dealer has been unable to remedy the safety recall NHTSA Campaign Number: 24V183000. I was notified in April 2024 that the battery would be replaced. I was nottfied in February 2025 that the battery was on order and would be replaced soon. It is now August 2025 and it is still not scheduled for replacement and parts are not available.

The contact owns a 2019 Jaguar I-Pace. The contact stated that the vehicle failed to start. The vehicle also failed to shift to neutral. The contact stated that the vehicle failed to fully charge. The battery warning error was displayed. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was not yet available. The vehicle was towed, and the local dealer was contacted. The dealer diagnosed that the failure was due to the traction battery and the main battery. The vehicle was repaired, but the failure recurred. Additionally, the dealer informed the contact not to park in the garage due to a possible fire. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer offered a buyback, but the buyback was not finalized. The failure mileage was approximately 22,000. Parts distribution disconnect.

Vehicle began flashing Traction Battery Warnings along with warnings to stop driving car. I had been parking car outside for two years since notification from JLR to keep car outside and away from structures. Set up appointment for next day to have car towed to dealership, and asked them to attempt the latest software upgrade, understanding that it would not solve problem, but might make the car safe to drive. That same day, received buyback letter from JLR. Called dealer, told them to just try the update, nothing else. They asked me to pay $325 to inspect car. I refused and stated I was calling Morley as indicated in received letter. Called Morley, gave them information and followed up in email with all requested documentation. Morley advised me to keep the car at the dealership as they would be handling the buyback. Informed dealership that that was the plan. A few days later, Morley indicated that they would be settling the case by paying my KBB value, despite the fact that I am in California. I hired an attorney, who contacted Morley. We heard nothing for several weeks, during which time the dealership contacted me and insist I remove my car as they had heard nothing from Morley in the prior 30 days. The dealership tried to have me pay for services I did not authorize, and had taken apart and removed the windshield wiper and grill and interior covers under hood and had not reinstalled, nor were they in the car. The car was left on their lot, which an acknowledged rodent problem, for 30 days. Morley then insisted that the attorney work directly with JLR NA. Attorney sent demand to them on April 26 , but one month later w have heard nothing. The car does not drive, and is stored outside on my driveway. 60 days in, and we have no contact from JLR, let alone a satisfactory resolution.

Fire danger for years in my 2019 jaguar ipace. Unable to solve. Resolution is finally to buy vehicle back, no action 4 months now waiting for action. In addition to 13 months in the shop. This is not prompt as they claim and it continues to be used on public roads, carrying passengers, parking and chaging in congested areas including next to hospitals due to the inaction. Someone needs to force forward motion before someone gets hurt.

After my Jaguar IPace was reprogrammed by the dealer for the 5th time in December, my mirrors have folding out issues, lane assist is malfunctioning, and there is a "coolant" warning and "service required" warning lights on my dash (Again). The Jaguar dealer has no information on and further updates or battery replacement. This car is now parked outside in case it catches fire per my recall instructions from Jaguar. How do I get a remedy for this?

With respect to this recall: Nov 18,2024 Manufacturer Recall NumberH536 NHTSA Recall Number24V-633 Recall StatusRecall Incomplete, remedy not yet available Remedy As a final remedy, JLR will reacquire vehicles from affected customers. JLR has not reached out to me on the next steps and I'm driving around with a vehicle with a known risk including thermal overload. JLR shouldn't have an indefinite timeline to execute the final remedy, reacquire of vehicle. I submitted a reacquire request to JLR customer service in Nov. 2024, but have yet to hear back from JLR after 3 months.

All 2019 Jaguar I-Pace's were subject to numerous recalls due to battery issues for fire risk. The latest recall limited range and battery to 80% and its stated that ALL 2019 would be bought back. It has been months and Jaguar has yet to offer any recourse. I have called and emailed and keep getting told a specialised team would be contacting me in 2 weeks. Its been 3 Months and they same thing is being said. My vehicle is a fire hazard so I am constantly in fear that it will catch fire in my drive way (cannot park in garage per instructions) and potentially catch house on fire. Furthermore, we cannot functionally use car as intended as the range is severely limited. I would like to have Jaguar move forward swiftly with the buyback, as from what I can ascertain they will use KBB valuation but since the notification of buyback the value of I-Paces has precipitously fallen as they drag their feet. I have attached the notification on Jaguar's Recall portal with the following language: Repair Description As referenced in the previous letter, your vehicle will, as an interimcondition, have the maximum state of charge altered to 80%. This will protect your vehicle until the re-purchase is complete. The maximum driving range of your vehicle will be reduced accordingly. There will be no charge to owners for this repair.Separately, Jaguar will reach out to you and seek to work with you to arrange the re-purchase of your vehicle,with the aim of completing this as quickly as possible.

We are experiencing what appears to be a known problem with our iPace [XXX] This issue seems to be with the parking brake actuator and it is unclear based on other reports if the actuator could malfunction and engage while the vehicle is moving. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I turned my vehicle on and it showed a Gearbox Fault Detected message. I was able to put the car in reverse and accelerate to 2 MPH while reversing. The car began to slow down even with my foot on the accelerator as if there was no power. I was fully reversed out of my parking spot and went to put the car in drive as I was in the middle of the very busy parking lot with cars waiting on either side to continue driving. The car would then turn on the parking break as I pressed the accelerator, no matter which gear I was in. I was stranded at an angle, causing traffic to be delayed with cars backed up all the way to both entrances of the parking lot and vehicles in the street at a complete stop to enter with a 40MPH speed limit. I had to get my vehicle towed to Jaguar Dealer Service and after diagnostic the harness for the Parking Pawl has failed and needs to be replaced. If I had been reversing out of my home into the street, or really anywhere else than the parking lot I was in, I would have caused an accident. We’re lucky an accident wasn’t caused from people being stopped in the street.