2019 Jaguar I-PACE

My vehicle was recalled due to safety issues relating to the potential for the high voltage battery to catch fire(Recall H514- 24V633000). The interim fix was to reduce the capability of the vehicle to 80% charge, which negated the need to park away from structures. This was completed by my dealer in Nov 2024. The final fix for this issue was for the vehicle to be repurchased "As quickly as possible". A new recall was announced in February 2025 (H536-24V-633. In this recall the following statement is very worrying "Owners who have previously had their vehicle updated with the improved diagnostic software are under the impression that their vehicle is protected from thermal overload which, for 2019 model year vehicles may not be the case." . I do not believe based on that statement that my vehicle is safe. I have not heard anything from Jaguar since Nov 6th 2024 and although I have called and emailed them they say you will hear something in the next couple of weeks, now 3 months later I am no nearer the promised repurchase and I have a potentially unsafe vehicle parked in my garage.

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the manufacturer had failed to complete the final recall repair, which involved buying back the vehicle. An unknown dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System). The contact stated that on several occasion while turned off and charging, the battery failed to charge above 50%. The contact stated that there was a "battery warning failure" message displayed. The vehicle was taken to a dealer where it was diagnosed and determined that the battery array needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was approximately 32,000.

With respect to this recall: Nov 18,2024 Manufacturer Recall NumberH536 NHTSA Recall Number24V-633 Recall StatusRecall Incomplete, remedy not yet available Remedy As a final remedy, JLR will reacquire vehicles from affected customers. JLR has not reached out to me on the next steps and I'm driving around with a vehicle with a known risk including thermal overload. JLR shouldn't have an indefinite timeline to execute the final remedy, reacquire of vehicle. I submitted a reacquire request to JLR customer service in Nov. 2024, but have yet to hear back from JLR after 3 months.

I was informed of a recall (H514) to my 2019 Jaguar I-Pace stating that the vehicle would be reacquired by the manufacturer because of battery thermal overload defects that could not be remedied. I have contacted Jaguar's customer service hotline for the recall numerous times by telephone and email between November 2024 and now (February 2024). I am repeatedly given misinformation that the Jaguar buyback specialist team will be reaching out to me within the next few days, or next few weeks. I was originally told I would be contacted in early December, then told it would be no later than the end of December. I have reconfirmed on several occasions that they have my correct phone and email contact information. There has been no communication whatsoever about next steps for the buyback, other than to tell us to continue to wait. I confirmed with the Jaguar customer hotline that no one has opened a case on my vehicle, yet and that I must just continue to wait. In the meantime, we are instructed by the recall that the car may have a battery thermal overload while parked, that we cannot charge to more than 80% capacity, and that it must be parked outdoors rather than in the garage. I have patiently waited for 3 months under these very limiting conditions to my car, with severely reduced driving range and risk that my car could overheat and cause a fire or smoke at any time while parked. Jaguar either is highly disorganized or they are deliberately refusing to comply within a reasonable time period with the recall buyback remedy. Please order Jaguar to contact its affected recall customers and to reacquire the vehicles without further delay, which is a safety risk to everyone.

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated while parked, the vehicle was started; however, after shifting into gear the vehicle failed to move. The charging system fault detected a message was displayed. The contact restarted the vehicle after an hour and the vehicle worked as intended. The local dealer was contacted; however, the vehicle was not repaired because the parts were not available. The failure mileage was approximately 46,173. VIN tool confirms parts not available.

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Jaguar I-Pace. The contact stated while driving at an undisclosed speed, the battery warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System). The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had failed to complete the final remedy, which included repurchasing the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair and the buyback. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 46,000. Parts distribution disconnect.

The contact owns a 2019 Jaguar I-Pace. The contact stated that upon attempting to charge the vehicle, the contact observed that the vehicle would not hold a charge above 80%. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the hybrid battery finding that it did not have the capacity to exceed a charge above 80%. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V633000 (Electrical System); but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 32,000.