2019 Jaguar I-PACE

Car recalled with buy back remedy under 24V-633 and H514 recalls. Timely resolution has not been provided as it has been over 5 months since the H514 recall and it is not reasonable to expect a customer to park and charge outside while limiting charge to 80%. The hazard has not been mitigated with no attempt by Jaguar to contact us to buy back the car in the past 5 months (told we'd be contacted within the next few weeks in December 2024). Attempted to contact JLR customer service relationship center on 4/7/25 with high call wait time.

UNKNOWN Respected Sir/Madam, This is in relation to recall H536 under which Jaguar has decided to do a forced buyback with lowball offer and no repair option is offered causing me heavy loss to get a similar replacement car or continue to drive unsafe car which can cause severe bodily injury or property damage. The NHSTA guidance for remedy as mentioned on the page 12 of document for "Motor Vehicle Safety Defects and Recalls" (link below) requires manufacturer to repair, replace or refund with reasonable allowance but I don't see Jaguar is offering reasonable allowance as their offered prices are based on the October/2024 date while the fire risk was already known from 2023 via recall H441. So I wanted to understand how NHSTA can help in this case and force Jaguar to take reasonable steps to resolve this situation. [XXX] Thanks, [XXX] P.S. I am selecting the incident date of [XXX] as this was the date I received the email related to buyback process. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was limited with the distance the vehicle could be driven due to the limit on the maximum charge of 80%. The dealer was contacted, and the vehicle remained with the dealer. The manufacturer was made aware of the issue and the contact was provided a case number. The failure mileage was approximately 22,000. VIN tool confirms parts not available.

Jaguar is not being forthcoming or acting in good faith in the process of the final remedy for the NHTSA Recall Number24V-633. They contacted me and provided an offer which I do not believe reflects the true value of my vehicle. I would have kept this car on which I owe nothing for another 5 years or more. The car was $80K new kept in mint condition and has a 100,000 mile warranty on the battery. It has 52,000 miles on it now. They made a small improvement in the offer after I complained but I am being forced to sell the vehicle back to Jaguar and purchase a new one or put myself and others at risk of injury or property damage due to this battery fire risk. They are providing no documentation of the offer amount they are providing which appears to be KBB from Oct 2024. The KBB for this car is diminished due to the battery issues which are the root of this recall. In addition to acquire a replacement vehicle I will need to spend time and money (sales tax, registration fees) for which they appear to be ignoring in the offer. They are also dragging the process out given how long ago this issue was identified. Seems it is the same issue that Chevy and others have dealt with from LG batteries, so why when Jaguar agreed with NHTSA to repurchase these vehicles in November 2024 are they not being responsive during the repurchase process. Is there anything we can do to improve this? I'm only asking them to come up from $27K to $30K to make the offer reasonable - not great but at least not insulting.

We started having issues with the battery back in 2023. Smaller batteries were replaced, and the car went in several times for "updates" due to recalls. The last two times were due to potential over-heating of the battery and a "track fault detected" error message displayed on the dash and the mileage decreased. Most recently the car was in the shop for 2 weeks early 2025 to replace a faulty cell in the larger battery. This was the most recent recall "fixing" the issue -- but when we received the car it wouldn't charge past 80%, meaning it was not fixed and able to charge to 100%. A letter received 3/19/25 confirmed the issue was indeed not fixed and that these cars needed to be purchased back in order to comply with safety measures. These cars are literal moving fire hazards. We have a short driveway and the car is next to our house and I am scared to have it on my property. The offers being sent are absolutely unacceptable, not even enough to cover what is remaining on the car loan. The purchasers of these cars should not be held accountable FINANCIALLY for the deplorable actions of LG and Jaguar/Land Rover.

Last November I got a recall notice saying Jaguar would buy back my car. It is now March and Jaguar has yet to initiate the buyback. I have called the Jaguar 800 number and they confirm my car is part of the buyback but will not provide a timeline. They say that since they are buying back thousands of cars I just have to keep waiting until they contact me, but it has been 4 months now and I am beginning to doubt it they have any intention of actually buying it back.

The contact owns a 2019 Jaguar I-Pace. The contact stated while driving at approximately 20 MPH, the vehicle shuddered and stalled. An unknown warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that the battery needed to be replaced. The vehicle was repaired; however, the vehicle was seized after the gear shifter was shifted to park. The vehicle was towed to an unknown dealer where it was diagnosed and determined that a software update was needed. The vehicle was repaired; however, the failure persisted. The vehicle was towed back to the first dealer for another diagnostic test; however, the dealer refused to perform the diagnostic test or service the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 22,000.

No communication or attempt since November 6, 2024 from JLR to resolve NHTSA Recall Number 24V633000 which is noted as a fire/safety risk re: high voltage batteries. Repurchase noted as final remedy. JLR outsourced call center provided "in a couple of weeks" eta when contacted on 3/12/2025. Vehicle charge capacity limited to 80% by JLR, significantly impacts utility of vehicle in addition to safety risk.

Car has completely failed several times in the middle of busy streets including the freeway on ramp. Jag has replaced the 12v battery once, tried to update software and now the car is totally inoperable. Los Angeles Jag dealer has had the car for 5 months with no definitive communication nor reliable timeline. I have been told the car will be repaired and delivered for months, now they say Jag will not repair but I have not been contacted for the buyback. I need transportation. I need help to get them to expedite and pay me a the fair value.