2002 Isuzu Axiom

DT: ON JULY 3RD THE CONSUMER RECEIVED A RECALL LETTER IN REFERENCE TO THE PASSENGER SIDE AIR BAG, RECALL # 03V113000. THE VEHICLE WAS TAKEN TO GALLES MOTOR CO. TO HAVE THE RECALL REPAIRED AT NO COST TO THE CONSUMER . ON JULY 11, 2005 THE CONSUMER'S WIFE HAD AN ACCIDENT IN WHICH SHE WAS INJURED. SHE REAR ENDED A CAR SITTING AT A RED LIGHT WHILE SHE WAS GOING 45 MPH. SHE WAS WEARING A SEAT BELT AT THE TIME BUT THE AIR BAGS DID NOT DEPLOY. THE WEATHER WAS DRY AND THE ROAD CONDITIONS WERE GOOD. T HE VEHICLE HASN'T BEEN TAKEN TOT HE DEALER YET FOR INSPECTION. THE DEALER WAS CONTACTED AND THEY SAID FOR HIM TO TAKE IT TO A MECHANIC. HE HASN'T BEEN ABLE TO GET A HOLD OF THE MFR. AT PRESENT, HIS CAR IS STILL AT THE WRECKING YARD. *NM

THIS VEHICLE "LOOKS" GREAT. HOWEVER, THE TIRES ARE LIKE ICE SKATES ON THE SLIGHTEST OF WET ROADS. THE CAR JUMPS TO THE SIDE OVER ANY BUMP WITH SPORT RIDE ENGAGED, AND THE WHOLE CAR "BOBBLES?" WITH IT OFF. THE TRANSMISSION DID THE SLIPPING BETWEEN 2ND AND 3RD GEAR LIKE OTHERS HAVE SAID, RESULTING IN HAVING NO VEHICLE FOR NEARLY A MONTH WHILE WAITING FOR A TRANSMISSION FROM FRANCE. "ISUZU" HAS NO LOANER CAR POLICY, SO PAY FOR A BROKEN CAR, AND HAVE A NICE WALK. WE PURCHASED THE CAR FROM COURTESY ISUZU IN BRANDON FLORIDA. THE PEOPLE THERE WERE NICE. WE LATER MOVED TO ST PETERSBURG, WHERE WE HAVE HAD NOTHING BUT GRIEF AT BERT SMITH ISUZU ON US19. THEY WERE SO LACKING IN CARE AND CONCERN OVER MY WIFE DAUGHTER AND I VEHICLE-LESS FOR A MONTH, THAT WHEN WE FINALLY GOT THE CAR BACK, WE REFUSED TO EVEN BRING THE CAR THERE FOR OUR "FREE" OIL CHANGES. I'D RATHER PAY $20 SOMEWHERE ELSE THAN TO DEAL WITH THIS DEALERSHIP. NOW THE LAST STRAW... THE OTHER DAY THE ENGINE STARTS MAKING A LOUD TAPPING NOISE AS I'M TRAVELLING DOWN THE HIGHWAY. I IMMEDIATELY GOT OFF THE VERY NEXT EXIT AND COASTED TO A GAS STATION. I BOUGHT A QUART OF OIL AND WAITED FOR THE ENGINE TO COOL A BIT. I ADDED THE OIL, STARTED THE ENGINE, AND NO MORE SOUND. I DROVE HOME. 4TH OF JULY WEEKEND, I HOPED TO LIMP THROUGH UNTIL TUESDAY THE 5TH. MONDAY I DROVE MY WIFE TO HER JOB ABOUT 5 MILES AWAY, AND HALF WAY BACK, THE SOUND RETURNED LOUDER THAN EVER. I CAREFULLY DROVE THE CAR THE REST OF THE WAY HOME, AND CALLED AAA THE NEXT MORNING. NOW MY ENGINE NEEDS TO BE REPLACED, AND BECAUSE I DIDN'T TAKE MY CAR TO THEM FOR THE OIL CHANGES, THEY ARE REFUSING TO COVER THE ENGINE WITHOUT ME SHOWING THEM RECEIPTS I DIDN'T KNOW I NEEDED TO KEEP. MY ENGINE IS DEAD, AND THEY WON'T COVER IT. ?!?! THE CAR IS STILL WELL WITHIN COVERAGE. WITH A YEAR AND A HALF LEFT TO GO, WHAT AM I GOING TO DO?

FIRST OF ALL I'VE HAD MY AXIOM FOR 3 YEARS AND ITS BEEN IN AND OUT OF THE SHOP ON A LEAST 7 OR 8 DIFFERENT OCCASIONS. THE INITIAL PROBLEM THAT I WAS EXPERIENCING WAS THE CONTINUED FAILURE OF THE A/C. EACH AND EVERYTIME THERE WAS A PROBLEM IN WHICH WAS FIXED. ALSO DOING THESE VISITS I WOULD COMPLAIN ABOUT A POSSIBLE TRANSMISSION PROBLEM WHICH WAS ALWAYS IGNORED AND NOT RESOLVED. THEN A COUPLE OF WEEKS AGO THE TRANSMISSION WAS SLIPPING ON A REGULAR BASIS BETWEEN 2ND & 3RD GEAR AND THERE WAS A PROBLEM WITH FUEL GUAGE INDICATOR. MY TRUCK WAS IN THE SHOP FOR OVER A WEEK IN WHICH THE FUEL INDICATOR WAS RESOLVED AND A SEAL WAS REPLACED FOR THE TRANSMISSION ISSUE. I WAS TOLD BY THE SERVICE TECHNICIAN THAT I NEEDED TO HAVE THE TRANSMISSION SERVICE IN WHICH I DID. NOW ITS BEEN 3 WEEKS SINCE I'VE RECEIVED MY TRUCK BACK AND NOW THE TRANSMISSION IS SLIPPING BETWEEN 3RD & 4TH GEAR. I'VE RESEARCHED OTHER COMPLAINTS AND THERE SEEMS TO BE AN OVERALL WITH THE TRANSMISSION. I'M NERVOUS TO DRIVE THIS CAR WITH MY FAMILY AND SOMEONE NEEDS TO LOOK INTO THIS

THE ABS LIGHT CONTINUOUSLY ILLUMINATED. THE VEHICLE WAS TAKEN TO DEALER AND THEY DEALER REPLACED THE BEARINGS AND HUBS. WHILE TRAVELING AT NORMAL SPEED, THE DRIVER HIT A SLIGHT BUMP AND THE VEHICLE MADE A LOUD GRINDING NOISE AND JUMPED FORWARD. *AK DESCRIPTION OF ALL PROBLEMS ARE AS FOLLOWED: ABS SENSOR/HUB BEARING RIGHT SIDE, ABS GRINDING, CRACKED ARM REST, DOOR PANEL ARM REST CRACKED, THE ABS LIGHT CONTINUOUSLY STAYED ON, BROKEN CARGO COVER HOOKS, LEFT REAR COIL BOOT STUCK, HUB BEARING RIGHT SIDE, WEATHER STRIP TORN, EXTERIOR DOOR TRIM CHROME PEELING, BROKEN CARGO COVER HOLDERS, BROKEN LEFT REAR COIL BOOT STUCK, TORN WEATHER STRIP, FAULTY HOOD LOCK WOULD NOT OPEN, KNOCKING NOISE ON THE DRIVER'S SIDE ON RIGHT TURNS, THE FRONT WINDOWS WERE NOISY AT HIGHWAY SPEEDS, THE REAR BUMPER ON THE RIGHT SIDE WAS LOOSE, THE STEERING WHEEL RUBBED THE COLUMN WHEN TURNING, THE REMOTE DIDN'T ALWAYS OPEN THE DRIVER DOOR, THE SEAT DID NOT GIVE THE CONSUMER ENOUGH LEG ROOM, THE ASH TRAY WAS NOT PROPERLY FIT, THE BRAKES WOULD GRAB AND VIBRATE WHEN STOPPING AND RELEASING, THE FRONT END WAS BUMPY, WHEN THE CONSUMER WOULD TURN THE VEHICLE HE FELT HE COULD LOSE CONTROL, AT TIMES THE VEHICLE WOULD DISPLAY A FAST START AND ON OTHERS TIMES WOULD BE SLUGGLISH AND WOULD NOT TAKE OFF, THE TRANSMISSION DID NOT RESPOND FAST ENOUGH AND THE CONSUMER WOULD HAVE TO WAIT FOR PASSING GEARS TO ENGAGE, THE WINDSHIELD WOULD FOG ON THE OUTSIDE WHEN THE TEMPERATURE WAS COLDER ON THE INSIDE, THE DRIVER SIDE SPARK PLUG BOOT CLOSEST TO THE DRIVERS SIDE WAS DEFECTIVE AND DID NOT COME OUT WITH THE COIL, AND THE PASSENGER SEAT HANDLE WOULD FALL EACH TIME SOMEONE WOULD ATTEMPT TO GET IN THE VEHICLE. THE SERVICE DEALER WAS NOT ABLE TO DETERMINE EXACTLY WHERE THE KNOCKING NOISE WAS COMING FROM UNDER THE FRONT END ON RIGHT TURNS AND SUGGESTED THAT ISUZU SHOULD BE RESPONSIBLE. THE CONSUMER STATED THAT THE PURCHASE STICKER DISPLAYED 55% USA/CANADA PARTS CONTENT. *SC *JB

VIBRATION AND SLOW LOSE OF BREAKING POWER. MY AXIOM HAS BEEN IN THE DEALER 3 TIMES THIS YEAR TI FIX A BAD VIBRATION WHILE BREAKING. TWICE THEY CLAIM THEY CANNOT REPLICATE THE PROBLEM BUT ONCE THEY ADMITTED THE ROTORS ARE WARPED. THE VEHICLE CONTINUES TO HAVE THE SAME PROBLEM EVEN AFTER THE DEALER "FIXED" IT. WITH THE VIBRATION IS A SLOW LOSE OF BRAKING POWER AND A SOFTENING OF THE PEDAL. AT TIMES THE BRAKES FADE AND IT REQUIRES PUSHING THE PEDAL TO THE FLOOR TO GET THE CAR TO STOP. I AM CONSERNED THAT THE VIBRATIONS WILL EVENTUALLY CAUSE THE TOTAL LOSE OF BRAKING POWER.

I BOUGHT MY CAR IN JULY 2004 THE TRANSMISSION KEPT SLIPPING AND I TOOK IT INTO THE DEALER AT LEAST 3 TIMES FINALLY IN NOV. 2004 THEY KEPT THE CAR AND THEY TOLD ME IT WAS THE MODE SWITCH WE PAID $400.00 TO HAVE THAT FIXED WE GOT THE CAR BACK AND AS WE WERE DRIVING HOME WE HAD THE SAME PROBLEM HAPPEN. SO WE TOOK IT BACK AND THEY TOLD ME THAT THE TRANSMISSION NEEDED TO BE SERVICED SO WE FORKED OUT ANOTHER $100.00 TO HAVE THE TRANSMISSION SERVICED. THAT DIDN'T WORK. THEY TOLD US THEY WOULD REIMBURSE THE $400.00 FOR THE MODE SWITCH WELL WE STILL HAVE NOT RECEIVED THE MONEY BACK YET. SO ONCE AGAIN I RETURNED THE CAR TO THE DEALER AND THIS TIME THEY REPLACED THE TRANSMISSION. THAT TOOK 3 WEEKS! I FINALLY GOT MY CAR BACK AND 1 MONTH LATER I HAD IT BACK IN THE SHOP FOR THE FRONT DIFFERENTIAL HAD GONE BAD AND THEY ARE REPLACING IT. ANOTHER 3 WEEKS. THE FIRST WEEK THEY DID NOT EVEN HAVE A LOANER CAR FOR ME SO I HAD TO FIND A RIDE. I HAVE NOT RECEIVED MY CAR BACK YET AND I'M NOT REALLY SURE ABOUT RATHER IT WILL BE FIXED OR NOT. MY BRAKES ALSO VIBRATE WHEN WE PUSH ON THEM TO STOP. THEY SAY THERE IS NOTHING WRONG WITH THEM. BUT READING ALL THE COMPLAINTS, I WONDER. NOW I'M CONCERNED FOR MY SAFETY AND FOR MY FAMILIES SAFETY. I REALLY LIKE IT BUT IT DOES NOT HAVE A VERY GOOD RECORD FOR HAVING ONLY 6 MONTHS AND IT HAS BEEN IN THE SHOP 2 OF THOSE MONTHS.*AK

WHILE IN THE MALL PARKING LOT CONSUMER WENT TO LOCK DOOR WITH THE REMOTE CONTROL AND HEARD ANOTHER DOOR LOCK. THEN, ANOTHER VEHICLE'S DOOR LOCK WENT OFF. EACH CONSUMER WAS ABLE TO LOCK THE DOOR, AND UNLOCK THE DOOR WITH THE KEYS AS WELL AS WITH THE REMOTE CONTROL. MANUFACTURER STATED THERE WAS NOTHING THAT COULD BE DONE.*AK

1. 8,000 MILES TO CURRENT BRAKES INTERMITTENTLY FAIL WHEN TRAVELING AT 30+ MPH. WHEN THE BRAKES ARE DEPRESSED THE VEHICLE LUNGES FORWARD. 2. PASSENGER SIDE SEAT BELT INTERMITTENTLY ONLY ALLOWS RETRACTION REGARDLESS OF THE BRAKES ARE DEPRESSED OR NOT. 3. 46,539 MILES FUEL GAUGE SHOWS 1/2 TANK ONBOARD COMPUTER SHOWS LOW FUEL AND FUEL LIGHT ILLUMINATES. DEALER REPLACED FUEL PUMP ASSEMBLY. PROBLEM CORRECTED. 4. 57321 MILES INTERMITTENT SLUGGISH ACCELERATION (INTERMITTENT SINCE 20,000 MILES) COMBINED WITH INTERMITTENT INCORRECT TIMING SHIFT FROM 2ND TO 3RD GEAR. DEALER RELUCTANTLY REPLACED PISTON SEAL COVER UNDER DRIVE TRAIN WARRANTY. 2ND OPINION PRIVATE MECHANIC VERIFIED THE LEAKING SEAL. PROBLEM HAS WORSENED REMAINS UNRESOLVED AS OF 10/2/04. FRIEND PURCHASED SAME MAKE AND MODEL WITHIN 2 WEEKS OF MY PURCHASE BOTH FROM ROBBINS ISUZU, HUMBLE TEXAS AND HAS HAD THE EXACT SAME PROBLEMS ONLY HER BRAKING PROBLEM RESULTED IN AN ACCIDENT. ISUZU DEALERSHIP REFUSES TO ACKNOWLEDGE ANY PROBLEMS. *AK

WHILE APPLYING THE BRAKES VEHICLE VIBRATED UNCONTROLLABLY. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION. MECHANIC DETERMINED THAT BRAKE PADS AND ROTORS NEEDED TO BE REPLACED, AND REPLACED THEM. THREE MONTHS LATER, THE PROBLEM RECURRED, AND THE MECHANIC REPLACED THE BRAKE PADS AND THE ROTORS AGAIN. HOWEVER, THE PROBLEM REAPPEARED. *AK