2025 Infiniti QX60

Wireless phone charging pad overheats phone to the point the phone turns off. Concern for possible fire hazard due to how hot the phone gets. In July 2026 the dealer was advised of issue. Dealer referred me to Infinity Consumer Affairs who said they consulted with their engineers and there is nothing they can do about this known issue.

Cabin vibration happens intermittently. Purchases vehicle new with 300 miles on it. Less than a month I experienced this vibration for the first time. It has happened at least once a month since. The noise and vibration is inside the vehicle only and only noticeable when driving. It appears to be related to the noise cancellation system.

Description of Issue On the date(s) above, I experienced the following problem with the vehicle: • The vehicle locked its doors spontaneously (or automatically) after I exited the vehicle. • At the time of locking, the key fob (Intelligent Key) was inside the vehicle (or believed to be inside). • The locking happened without pressing the lock button on the key fob, without the interior lock lever being used, and without the doors being manually closed by anybody else. • I did not use the exterior “touch-sensor” or handle-lock (if equipped), or if I did, I was unaware — the lock occurred unexpectedly. • As a result, the doors were locked with keys inside, and it was not possible to reopen the doors using the key fob or interior unlock controls. • I believe this event constitutes a safety hazard / defect because the vehicle’s owner manual states that locking via exterior handle-touch should be disabled when the key is detected inside the vehicle; thus the locking behavior appears to contradict the manufacturer’s design and safety intent. Impact / Consequences Describe any consequences or harm caused by the incident: I was stuck out in the cold weather with my car running and had to wait for my husband to show up to unlock the door. His app was unable to unlock the car remotely. The app kept getting messages that said that unlock failed. Any Other Relevant Information • Approximate time between exit and lock (if known): Unknown (few minutes?) • Whether the vehicle had been left running or turned off: Vehicle was running • Whether child seats or passengers were inside: No one was inside the vehicle • Whether you attempted to unlock using remote / key fob / manual key or via interior unlock controls: Attempted remotely. My phone was in the car. Requested Outcome I request that NHTSA (or the manufacturer / dealer): • Investigate this locking behavior as a potential safety defect. • Inform me (the reporter) of the investigation status.

I purchased a brand-new vehicle(2025 Infiniti QX60) from Infiniti of Omaha (18201 Burt St, Elkhorn, NE 68022) and have experienced persistent issues with the vehicle shaking/swaying at higher speeds. The dealership has acknowledged the problem and raised it with Infiniti, but the manufacturer claims the issue is due to road conditions in Omaha rather than a defect with the vehicle. Infiniti corporate sent a technician and states it’s because of the roads in Omaha Nebraska. Even though the 2014 Infiniti QX60 I had for 10 years, drove on the same roads, did not have this problem. Infiniti of Omaha's service department has confirmed that my vehicle does, in fact, have issues and has attempted to fix it twice. They also indicated that similar problems are occurring with other vehicles that have the same specifications as mine. They have replaced the tires, which has helped on at slower speeds. At higher speeds, I still do not feel safe in my vehicle. Despite this, the dealership is stating they cannot assist further because it is considered a manufacturer issue. As it stands, I’m left with a $70,000 vehicle that is unsafe to drive at highway speeds, and the dealership refuses to stand behind the product they sold me. Any help you can provide would be appreciated.

very heavy vibration. Entire vehicle shaking. I thought it was the motor mounts. Very intermitent. Kicks in at 2,000 rpm. I went to dealership and found out the problem is active noise reduction has a problem with a defect on amplifier. Dealer couldn't fix the problem so they shut off the active noise cancellation function for now.

My wife was at a store and she put her merchandise into the car (with her purse and key fob) to put the cart away. As she was walking away she heard it lock and then she was unable to open the door. She had to call me from a bystander and I was able to download the Infiniti app and get her password etc and log in and unlock the car. I have looked online and this seems to be a common problem with incidents of babies being locked in the car and being unable to get in. Seriously scary issue.