While traveling at 75 mph(speed limit) on the interstate, the vehicle's CVT transmission suffered a catastrophic failure and suddenly lost all power/acceleration, dropping into a low-gear limp mode. No engine light appeared until after we parked. This caused an immediate and dangerous drop in speed in high-speed busy traffic, ne…
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While traveling at 75 mph(speed limit) on the interstate, the vehicle's CVT transmission suffered a catastrophic failure and suddenly lost all power/acceleration, dropping into a low-gear limp mode. No engine light appeared until after we parked. This caused an immediate and dangerous drop in speed in high-speed busy traffic, nearly causing a severe multi-vehicle collision. We put our hazards on and continued at about 20 mph until the first exit nearly a mile away. This happened during mountain interstate driving with large distances between towns where most have no dealerships. We were able to get to a mechanic/gas station just off of the exit who ran the codes and told us that the transmission will have to be replaced and he had no means of doing it as well as any other location with in about 150 miles. I had the vehicle towed to the closest Infiniti dealer at a cost of $1,015. Was then told that a replacement would be needed at over $9500. This is a luxury brand (Infiniti) and is only a 2020 QX 60 with 72,000 miles. Warranty was until 70,000. Definitely by any measure a premature defect. Told by service advisor that CVTs are a real problem in the QX 60s due to not being able to handle the weight. 2022 and younger no longer use CVT. Infiniti extended warranties on the same car from 2015-2018 years and currently 2019-21 in a lawsuit Ross vs Nissan North America. Traveling with an [XXX] mother, myself and wife. Luckily we were not stranded in the middle of nowhere. Trying to geta goodwill from Infiniti but they are not considering the perfect maintenance records, timely transmission fluid services and all work being done at the Infiniti dealer previously. I had brought up concerns about the transition from park to drive seeming delayed in engagement multiple times over my 3 year ownership of the vehicle and was never fixed or seriously looked beginning at one month of my ownership and the 59,000 transmission fluid exchange service. Never an engine light. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
NHTSA ODI #11762891
Mileage unknown · May 5, 2026
Power Train
The CVT Transmission without any warning gave out and wont allow my car to drive forward just reverse. Its been out and its an expensive repair. No check engine warning light came on and my car wont run.
NHTSA ODI #11735887
Mileage unknown · Dec 4, 2025
Power Train
I have a 2020 Infiniti QX60. While driving on the interstate I75 the check engine light came on and the car lost power. This was very dangerous as it could have caused a very serious accident. Had to have car towed to dealership. Was told that the transmission needed to be replaced at a cost of $8,600. This suv has only about …
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I have a 2020 Infiniti QX60. While driving on the interstate I75 the check engine light came on and the car lost power. This was very dangerous as it could have caused a very serious accident. Had to have car towed to dealership. Was told that the transmission needed to be replaced at a cost of $8,600. This suv has only about 75,000 miles. Upon checking the internet I found that this transmission issue has been a problem for a number of years and Infiniti has not adequately addressed it. This is a safety issue and Infiniti should take ownership and fix problem.
NHTSA ODI #11703005
Mileage unknown · Nov 26, 2025
Power Train
I was driving my vehicle and as I was making a turn lost power and almost got struct by a vehicle coming from the other direction I regained power and immediately called Infiniti dealership and spoke to service advisor to have vehicle inspected I recently had the cvt transmission replaced a month prior when I brought suv in I w…
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I was driving my vehicle and as I was making a turn lost power and almost got struct by a vehicle coming from the other direction I regained power and immediately called Infiniti dealership and spoke to service advisor to have vehicle inspected I recently had the cvt transmission replaced a month prior when I brought suv in I was informed it was not the transmission but the right shaft seal and transfer case were leaking and low on fluid causing the power loss I was told that there was a tsb issued by Nissan in regards to this I believe this should be changed to a recall especially being a chronic issue with these vehicles there should be a safety recall cause of the power loss thank God I regained power I had my wife and kids in the vehicle and was a very nerve racking scenario I contacted corporate Infiniti but they were not helpful at all
NHTSA ODI #11701763
57,000 miles · Oct 21, 2025
Electrical SystemPower Train
Odometer Fraud. The contact purchased a 2020 Infiniti QX60. The contact discovered a mileage discrepancy after the purchase. Additionally, the transmission was jerking while the vehicle was being driven. The vehicle was a dealer sale. At the time of purchase, the mileage was 46,000. The vehicle was taken to the local dealer, but…
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Odometer Fraud. The contact purchased a 2020 Infiniti QX60. The contact discovered a mileage discrepancy after the purchase. Additionally, the transmission was jerking while the vehicle was being driven. The vehicle was a dealer sale. At the time of purchase, the mileage was 46,000. The vehicle was taken to the local dealer, but no assistance was provided. It was later discovered that the mileage on the Title was 57,000. The VIN was not available.
NHTSA ODI #11694793
Mileage unknown · Jun 13, 2025
Power Train
There are two problems we have had for many miles. 1. CVT- completely gone at 120K miles but we have had problems almost from the beginning (lease then bought). We were told by the Infiniti dealership they couldn't find anything (30-40K miles approximately) so we let it go thinking maybe it was the carpet mat rubbing up against …
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There are two problems we have had for many miles. 1. CVT- completely gone at 120K miles but we have had problems almost from the beginning (lease then bought). We were told by the Infiniti dealership they couldn't find anything (30-40K miles approximately) so we let it go thinking maybe it was the carpet mat rubbing up against the gas pedal that made the engine scudder, limp then go fast. Dealership is asking $7K + to replace. -Safety wise the acceleration was lessened. Think of merging on a highway with 18 wheelers on your tail and the car just revs up to 5000 rpms and you are going nowhere. - Infiniti dealership has confirmed the CVT needs to be replaced. - No other inspection(s) has occurred. -The symptoms have been almost all along. Was not identified when at dealership. 2. Rear Coupler. It was replaced in September 2023 with 81,344 miles. And now at approximately 120K miles it needs to be replaced. Again, this is almost from the time of purchase the scrapping noise. We thought it was the tires scrapping when we turned. I find it hard to believe a part can go so quickly (39K miles). $3K + to replace in 2023. -Safety wise the traction in wet weather. - Nissan dealership identified and repaired in September 2023. Provided a 12 month/12K mile warranty. Way too little for the cost of the repair. Infiniti dealership diagnosed this with the CVT. (above) - Nissan dealership said they would need to inspect to determine if there was anything they would do. -The symptons have been almost all along. Was not identified when at dealership.
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Consequence & remedy
Consequence: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.
Additional source detail variants (2)
Suspension:rear:axle:spindle
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Consequence: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.
Steering:linkages:knuckle:spindle:arm
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Consequence: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2020 Infiniti QX60 Problems, Complaints & Recalls | Skip That Year