2018 Infiniti QX60

TL* THE CONTACT OWNS A 2018 INFINITI QX60. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V807000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED INFINITI OF MOBILE (LOCATED AT 1147 E I65 SERVICE RD, MOBILE, AL 36606, 251-732-4849) AND WAS INFORMED THAT THEY WERE ORDERING THE PARTS; HOWEVER, VEHICLES WITH THE ABS WARNING INDICATORS ILLUMINATED WOULD BE REPAIRED FIRST. THE MANUFACTURER WAS INFORMED AND CONFIRMED WHAT WAS TOLD BY THE DEALER. THE CONTACT STATED THAT HE SAW AN UNKNOWN INDICATOR ILLUMINATE INTERMITTENTLY; HOWEVER, HE WAS UNABLE TO VERIFY WHICH INDICATOR. THE APPROXIMATE FAILURE MILEAGE WAS 1,408.

I PURCHASED THIS VEHICLE AS A NEW VEHICLE. SHORTLY AFTER PURCHASING THE VECHICLE I BEGAN TO HEAR RATTLING AND NOISES. I TOOK THE VEHICLE TO THE DEALERSHIP AND THEY REFUSED TO OFFER ASSISTANCE. THE MANUFACTURER DID ASSIST. THEY SENT AN INSPECTOR IN TO REVIEW THE VEHICLE AND THEY GAVE ME COMPENSATION FOR MY NUMEROUS SERVICE VISITS. HOWEVER THE RATTLING REMAINS. ADDITIONALLY THE DRIVER SEAT MOVES BACK AND FORTH AND MG GAS TANK IS LOOSE.

I PREVIOUSLY LEASED THE QX50 AND HAD NO ISSUES WITH THAT VEHICLE. WE TRADED IT IN FOR MORE ROOM AND UPGRADED TO THE QX60. BRAKES BEGAN SQUEALING INTERMITTENTLY 6 MONTHS AFTER LEASING (LEASED BRAND NEW IN JUNE 2018) AND TOOK IT TO THE DEALERSHIP WE LEASED IT FROM. THE SQUEAL OCCURS WHEN DRIVING IN REVERSE DURING APPLICATION OF THE BRAKES. (MY HUSBAND BELIEVES ITS AN ISSUE WITH THE CALIPERS.) WE WERE TOLD THAT THERE WAS NOTHING WRONG WITH THE BRAKES. AT THE SECOND SERVICE DEPARTMENT (SERVICED IN JULY 2019 SINCE THE SQUEALING HAS GOTTEN MUCH WORSE) I WAS HANDED A "SERVICE BULLETIN" SAYING THAT THE NOISE IS NORMAL, AND NO SERVICE ACTION IS NECESSARY (SEE ATTACHED BULLETIN FOR MORE DETAILS). I CONTACTED THE INFINITI CONSUMER AFFAIRS GROUP AND FILED A COMPLAINT. I WAS TOLD TODAY (7/26/19) THAT THERE WAS NO COURSE FOR VEHICLE REPLACEMENT OR REPAIRS AND THERE WAS NOTHING THEY COULD DO AT THIS TIME. I HAVE DONE MY RESEARCH ON INFINITI VEHICLES AND THERE ARE REPEATED ISSUES WITH BRAKES ON DIFFERENT MAKES AND MODELS. ONE WAS A SEVERE ACCIDENT IN 2012 WHERE THE BRAKES FALTERED ON A QX56 AND 3 FAMILY MEMBERS WERE KILLED. INFINITI WAS HELD LIABLE AND PAID $25M. ANOTHER MORE RECENT CLASS ACTION LAWSUIT (2016) HAS BEEN FILED ON THE QS50 BY AN INDIVIDUAL IN CALIFORNIA, THAT CLAIMS HE HAS HAD NUMEROUS BRAKE ISSUES (SEE CASE NO. 2:16-CV-07378) WITH NO RESOLUTION WITH INFINITI. IN THIS PARTICULAR CLAIM, IT SITES A 2014 LITIGATION OVER DEFECTIVE BRAKES THAT WERE CAUSING BRAKE FAILURE IN MULTIPLE MODELS. NO OTHER DETAILS WERE AVAILABLE ON THE 2014 LITIGATION. WHAT CAN THE NHTSA DO TO EITHER TAKE INFINITI OFF OF AMERICAN ROADS UNTIL THE ISSUE IS RESOLVED OR TAKE SERIOUS ACTION AGAINST INFINITI TO FORCE THEM TO PROVIDE THEIR DRIVERS WITH SAFE BRAKING SYSTEMS?

TL* THE CONTACT OWNS A 2018 INFINITI QX60. THE CONTACT STATED THAT HE DROVE AND PARKED THE VEHICLE IN HIS HOME GARAGE. LATER ON, THE CONTACT WENT INTO THE GARAGE AND FOUND THAT THE VEHICLE HAD ROLLED BACKWARDS. THE VEHICLE WAS UP AGAINST THE INSIDE OF THE GARAGE DOOR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED INFINITI OF NAPERVILLE (1550 W OGDEN AVE, NAPERVILLE, IL 60540, (630) 241-3000), BUT THE SHOWROOM MANAGER REFUSED TO ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 10,830.