2016 Infiniti QX60

Component: Air Bags / Occupant Classification System (OCS) Problem Description: The Occupant Classification System (OCS) in my 2016 Infiniti QX60 is malfunctioning. The passenger airbag indicator light flickers on and off even when the passenger seat is empty. When an adult passenger is seated properly with the seatbelt fastened, the system frequently fails to detect the occupant and does not consistently indicate that the passenger airbag is active. The issue occurs intermittently and unpredictably, both while driving and shortly after vehicle startup. Dealer Repair Attempts: I have brought the vehicle to the Infiniti dealership multiple times for this issue. Each visit resulted in a paid service where the dealership “reset” the OCS module and stated the issue was resolved. However, the malfunction returned immediately. On one occasion, the issue reoccurred as soon as I pulled out of the dealership parking lot, at which point I returned the vehicle to service. After that visit, I was told the only solution would be to replace all related components at my expense. Recall Concern: Although my VIN does not currently show an active recall, the 2016 Infiniti QX60 model year is known to have a recall for an OCS airbag defect. My vehicle is exhibiting the exact same symptoms described in the recall. The dealership has refused to perform the repair under recall coverage solely because my VIN is not listed. Safety Risk: This is a serious safety concern. The passenger airbag may fail to deploy when an adult is present, increasing the risk of severe injury or death in the event of a collision. The system cannot be relied upon to function properly. Outcome Requested: I am requesting that this defect be investigated and addressed as a safety-related issue consistent with the known recall affecting this model year.

The contact owns a 2016 Infiniti QX60. The contact stated that while making a left turn at a low rate of speed, another vehicle attempted to drive around the contact's vehicle. As the vehicle attempted to drive around, the contact was hit by the passing vehicle. The contact stated that they could not recall the immediate events after the accident; however, they did note the side air bags did deploy while drive side air bag did not deploy. A police report was filed at the scene; however, the police report was not available due to an ongoing investigation. The contact, the contact's mother, and the contact's son and daughter were all taken to the hospital for a check-up; the contact suffered emotional distress due to the accident but no physical injuries were reported. The vehicle was towed to an independent mechanic where it remained in the mechanic's possession. The dealer was notified of the failure and was informed that there were no recalls on the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 16V244000(Air Bags) which was linked to the failure. The vehicle had yet to be repaired. The failure mileage was approximately 123,000.

Air bag light began blinking notifying me of an issue. The vehicle is available for an inspection. I took car to dealer for diagnostic check. The dealer informed me that it is the drivers side airbag causing the issue. This is a safety component of the vehicle and puts the driver and all occupants at risk should their be an airbag failure in an accident. Issue has been through a diagnostic check by the dealer and confirmed. They recommended 1) that I replace the seatback which is a costly repair. In their words, "we have seen this occur in several Infiniti models and recommended that I contact the Infiniti Consumer Affairs office as it is not under any recalls. Seatbelts are covered under the lifetime warranty of the vehicle but not the airbags." Car has had the warning lamp display for approximately 30 days now. it began end of July/early August. The vehicle has approximately 115k miles and has never been in an accident.

The contact owns a 2016 Infiniti QX60. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the front passenger's side Occupant Classification System (OCS) sensor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 16V244000 (Air Bags) however, the VIN was not included in the recall. The failure mileage was approximately 40,000.

TL* THE CONTACT OWNS A 2016 INFINITI QX60. THE CONTACT CALLED FROM THE BLUFFTON SOUTH CAROLINA FIRE DEPARTMENT. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE CRASHED INTO A DEER. MOMENTS LATER, FLAMES WERE PRESENT NEAR THE B POST ON THE DRIVER'S SIDE OF THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND DETERMINED THAT THE FLAMES WERE EITHER CAUSED BY THE WINDOW MOTOR OR THE SIDE AIR BAGS. THE DRIVER SUSTAINED A LEFT SHOULDER INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WERE UNKNOWN. *LN *DT*DT*DT*JB*JB*DT*JB*DT *TR*DT*JB*DT