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2018 Infiniti QX30

Owner reports · Recalls · Investigations

Limited comparison data

There is not enough comparable history to draw a useful model-year comparison.

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How this year compares

Owner complaints by model year

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Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

All reported categories

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

Limited mileage data: 9 of 23 reports include usable mileage. There isn’t enough coverage to show a useful chart.

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 9 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Air Bags. Review the 4 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 4 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

0 crash reports0 fire reports0 injury reports

What owners actually said

23 reports
6,100 miles · May 1, 2019
Electrical System

TL* THE CONTACT OWNS A 2018 INFINITI QX30. THE CONTACT STATED THAT THE INSTRUMENT PANEL SCREEN BLACKED OUT. THE FAILURE OCCURRED EVERY TIME THE ENGINE WAS STARTED. THE FAILURE EVEN AFFECTED THE BACK UP CAMERA SCREEN. WHEN ATTEMPTING TO REVERSE, THE SCREEN BLACKED OUT AND THEN RETURNED TO NORMAL. THE FAILURE OCCURRED OFTEN. THE V…

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TL* THE CONTACT OWNS A 2018 INFINITI QX30. THE CONTACT STATED THAT THE INSTRUMENT PANEL SCREEN BLACKED OUT. THE FAILURE OCCURRED EVERY TIME THE ENGINE WAS STARTED. THE FAILURE EVEN AFFECTED THE BACK UP CAMERA SCREEN. WHEN ATTEMPTING TO REVERSE, THE SCREEN BLACKED OUT AND THEN RETURNED TO NORMAL. THE FAILURE OCCURRED OFTEN. THE VEHICLE WAS TAKEN TO INFINITI OF MASSAPEQUA (4450 SUNRISE HWY, MASSAPEQUA, NY 11758, (516) 797-5200) IT WAS DIAGNOSED THAT AN UPDATE TO THE SCREEN AND CAMERA WAS NEEDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE LATER RECURRED. THE VEHICLE WAS REPAIRED AGAIN, WHICH LED TO ADDITIONAL FAILURES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 6,100.

NHTSA ODI #11204959

2,200 miles · Aug 30, 2018
Electrical SystemElectronic Stability Control (esc)Visibility/wiper

PURCHASED THE CAR BRAND NEW TWO MONTHS AGO. DISCOVERED THE LEFT HATCH HARNESS COVER IS CRUSHED. WAS TOLD BY INFINITI REGIONAL MANAGER EVERYTHING ELECTRICAL IS RUN THOROUGH THAT HARNESS AND EVERY TIME THE HATCH IS OPENED AND CLOSED THE WIRING IS GETTING PINCHED. ALREADY HAVE HAD THE CAR TO THE DEALERSHIP FOR BLACK BACKUP SCREEN, …

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PURCHASED THE CAR BRAND NEW TWO MONTHS AGO. DISCOVERED THE LEFT HATCH HARNESS COVER IS CRUSHED. WAS TOLD BY INFINITI REGIONAL MANAGER EVERYTHING ELECTRICAL IS RUN THOROUGH THAT HARNESS AND EVERY TIME THE HATCH IS OPENED AND CLOSED THE WIRING IS GETTING PINCHED. ALREADY HAVE HAD THE CAR TO THE DEALERSHIP FOR BLACK BACKUP SCREEN, AUDIO PROBLEMS, LIGHTS NOT TURNING OFF, RADIO NOT SHUTTING OFF AFTER CAR IS TURNED OFF AND DOOR IS OPENED. WAS TOLD THAT WAS A SOFTWARE PROBLEM AND THAT THE SOFTWARE HAS BEEN UPDATED. INFINITI WON'T REPLACE THE WIRING SINCE NOTHING MAJOR HAS HAPPENED "YET." VERY CONCERNED ABOUT DRIVING THE CAR AND SOMETHING HAPPENING TO THE WIRING SINCE I KNOW IT IS BEING COMPROMISED. CONCERNED ABOUT EVERYTHING FROM A VEHICLE FIRE TO LIGHTING AND SYSTEM CONTROL PROBLEMS.

NHTSA ODI #11123544

Mileage unknown · Nov 16, 2017
Structure

SINCE TAKING DELIVERY OF THIS VEHICLE IN MID AUGUST, THE REAR PASSENGER DOOR LATCH AND HANDLE DO NOT WORK. THE HANDLE DOES NOT GO BACK IN WHEN LIFTED AND THE DOOR WILL NOT LATCH. ALSO, THE DRIVER'S DOOR WAS "NOT PUT TOGETHER PROPERLY," AS STATED BY THE DEALER (HARTE INFINITI) IN THE WORK ORDER. MORE SPECIFICALLY, THE ENTIRE RUBB…

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SINCE TAKING DELIVERY OF THIS VEHICLE IN MID AUGUST, THE REAR PASSENGER DOOR LATCH AND HANDLE DO NOT WORK. THE HANDLE DOES NOT GO BACK IN WHEN LIFTED AND THE DOOR WILL NOT LATCH. ALSO, THE DRIVER'S DOOR WAS "NOT PUT TOGETHER PROPERLY," AS STATED BY THE DEALER (HARTE INFINITI) IN THE WORK ORDER. MORE SPECIFICALLY, THE ENTIRE RUBBER TRIM SEPARATED FROM THE DOOR, LEAVING IT DANGLING, THE DOOR TRIM SEPARATED FROM THE DOOR PANEL, AND THE WINDOW LEAVES A STICKY FILM WHEN OPENING IT. THE DEALER'S WORKMANSHIP IN ATTEMPTING TO REPAIR IT HAVE BEEN SHODDY AND SUBSTANDARD. THE INFERIOR QUALITY OF THE PRODUCT, WORKMANSHIP AND MATERIALS IN THIS VEHICLE ARE NOT WORTH THE COST. WHAT'S MORE OFFENSIVE AND ACCEPTABLE ARE THAT THE CORPORATE CONSUMER RELATIONS REPRESENTATIVE, THE DEALER, INCLUDING THE SALESMAN AND SERVICE MANAGER ARE IRRESPONSIBLE AND EVASIVE IN RESPONDING TO CALLS. THE VEHICLE WAS IN FOR REPAIRS FOR FIVE DAYS AND THE ONLY THING THEY DID WAS REPLACE THE WEATHERSTRIP AND LUBRICATE THE REAR DOOR HANDLE. THE DOOR HANDLE STILL DOES NOT WORK AND THE TRIM ON THE DOOR IS STILL SEPARATED FROM THE BODY OF THE DOOR, LEAVING GAPS. AS FAR AS I'M CONCERNED, THIS VEHICLE IS UNSAFE FOR THE ROAD. HOW WILL THESE DOORS PROTECT THE DRIVER AND PASSENGER UPON IMPACT IN AN ACCIDENT? ALSO, THIS IS NOT A SAFETY ISSUE, BUT THE PAINT ON THE FRONT BUMPER IS PEELING OFF. ALTHOUGH I LEASE THIS LEMON, MY WIFE AND I HAVE PREVIOUSLY PURCHASED TWO BRAND NEW FX35S WHICH GAVE US NO PROBLEMS, THE REASON WHY WE OPTED FOR THE QX30 FOR OUR DAUGHTER. WE NOW WHOLEHEARTEDLY REGRET OUR DECISION. THIS VEHICLE MAY NOT HAVE MECHANICAL PROBLEMS AS YET BUT THE DEFECTIVE DOORS ARE JUST AS CONCERNING AND FRUSTRATING, AND AS MUCH SAFETY AND RELIABILITY ISSUES. SHAME ON THE MANUFACTURER, INFINITI USA AND HARTE INFINITI FOR LEAVING US NO CHOICE BUT TO FILE A COMPLAINT WITH THE NHTSA.

NHTSA ODI #11046645

Official recalls

3

19V654000 · Back Over Prevention: Sensing System: Camera

Sep 12, 2019

Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Consequence & remedy

Consequence: The lack of an image in the back-up camera display increases the risk of a crash.

Remedy: Nissan will notify owners in phases, having dealers update the back-up camera settings software, free of charge. The recall began November 11, 2019 and all affected VINs should be activated. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200.

18V355000 · Seat Belts:front:anchorage

May 30, 2018

Nissan North America, Inc. (Nissan) is recalling certain 2018 Infiniti QX30 vehicles. The bolt securing the right-hand side lower seat belt anchorage may have been incorrectly installed during production. This can result in the lower seat belt anchorage detaching in a crash. As such, these vehicles fail to comply with certain requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 210, "Seat Belt Assembly Anchorages", number 209, "Seat Belt Assemblies, and number 208, "Occupant Crash Protection."

Consequence & remedy

Consequence: If the lower seat belt anchorage detaches in a crash, it can increase the risk of injury.

Remedy: Nissan will notify owners, and dealers will weld in a new retaining plate and secure the seat belt anchorage with a new anchor bolt, free of charge. All vehicles were repaired July 17, 2018. Owners may contact Infiniti customer service at 1-800-662-6200.

17V691000 · Air Bags:frontal

Nov 1, 2017

Nissan North America, Inc. (Nissan) is recalling 2017-2018 Infiniti QX30 vehicles. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.

Consequence & remedy

Consequence: If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.

Remedy: Nissan will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began March 26, 2018. Owners may contact Infiniti customer service at 1-800-622-6200, option 7.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

EA21002 · Desiccated Air Bag Inflator Rupture

Opened Sep 17, 2021 · No close date supplied

Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Additional source detail variants (2)

Air Bags:frontal:driver Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Air Bags:frontal:passenger Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.