NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
23 reports40,000 miles · Mar 1, 2024
Electrical SystemPower Train
The contact owns a 2018 Infiniti QX30. The contact stated while driving approximately 50 MPH, the vehicle erroneously shifted into neutral(N) and stalled inadvertently. The contact was able to pull to the side of the road. The vehicle failed to restart. The message "Service Required - Do Not Shift Gears - Visit Dealer" was displ…
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The contact owns a 2018 Infiniti QX30. The contact stated while driving approximately 50 MPH, the vehicle erroneously shifted into neutral(N) and stalled inadvertently. The contact was able to pull to the side of the road. The vehicle failed to restart. The message "Service Required - Do Not Shift Gears - Visit Dealer" was displayed temporarily. The vehicle was towed to the local dealer and it was diagnosed and determined that the auxiliary battery needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.
NHTSA ODI #11574917
Mileage unknown · Jan 15, 2024
EngineForward Collision AvoidanceService Brakes
I have had issues with the vehicle since purchasing it from Carmaxx in June 2021. I noticed the vehicle had extremely low miles and may have been involved in a traffic accident unreported as there is carriage noise and suspension noise as if it is loose. I reported a concern to the manufacturer when I initially received the vehi…
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I have had issues with the vehicle since purchasing it from Carmaxx in June 2021. I noticed the vehicle had extremely low miles and may have been involved in a traffic accident unreported as there is carriage noise and suspension noise as if it is loose. I reported a concern to the manufacturer when I initially received the vehicle and was brushed off by the manufacturer and not assisted. There are issues with the engine and I believe the driving system has been hacked or compromised as I have been having issues with the engine for some time so I became discourage to reported it locks up and does not allow the car to start. I believe the driving system has been electronically been compromised and hacked.
NHTSA ODI #11565657
Mileage unknown · Jan 2, 2024
Air Bags
My vehicle is never been in an accident, but it is showing SRS malfunction. Nissan dealer took 2500$ to do all the services (Coolant, battery change, etc..) and gave me rejection sticker for state inspection and said I need to get this SRS issue fixed from infiniti dealer. And infiniti dealer says they have to replace the Airbag…
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My vehicle is never been in an accident, but it is showing SRS malfunction. Nissan dealer took 2500$ to do all the services (Coolant, battery change, etc..) and gave me rejection sticker for state inspection and said I need to get this SRS issue fixed from infiniti dealer. And infiniti dealer says they have to replace the Airbag Control Module and quoting an other 2500$ spending 5000$ on a 10000$ car is not making sense, where equipment is going bad by itself. Airbag Control Module (SRS Malfunction, Front Left Malfunction)
NHTSA ODI #11563008
23,000 miles · Sep 21, 2023
EngineVehicle Speed Control
The contact owns a 2018 Infiniti QX30. The contact stated while driving at various highway speeds, the vehicle suddenly decelerated to 30 MPH. During the failure the check engine warning light illuminated and the message "Inoperative - See Owner’s Manual" was displayed. The vehicle was taken to the local dealer on several occasi…
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The contact owns a 2018 Infiniti QX30. The contact stated while driving at various highway speeds, the vehicle suddenly decelerated to 30 MPH. During the failure the check engine warning light illuminated and the message "Inoperative - See Owner’s Manual" was displayed. The vehicle was taken to the local dealer on several occasions and the ignition module, engine cylinders, brake wiring harness and brake sensor were replaced; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 23,000.
NHTSA ODI #11545783
Mileage unknown · Jul 25, 2023
Electrical SystemExterior LightingSeat Belts
The auxiliary battery located underneath the interior glove compartment went dead and the car was inoperable. I called Infinity and they would not help me. There was no information relating to this small battery either on internet or Infinity website. I finally had to have a friend drive me to the Coconut Creek Infinity servi…
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The auxiliary battery located underneath the interior glove compartment went dead and the car was inoperable. I called Infinity and they would not help me. There was no information relating to this small battery either on internet or Infinity website. I finally had to have a friend drive me to the Coconut Creek Infinity service where they could not give me information but could repair only. The seatbelt on both driver and passenger continually lock up causing undo constriction and stress on eithr passenger. The moonroof electrical retractable interior lining which I have never used maybe 2 times since purchased bunched up two days ago and I cannot get it to close properly. The 2018 Infinity QX30 was purchased December 22, 2020. The warranty is 50,000 miles or 4 years. I have 53,000 miles and Infinity will not honor fixing the moonroof. Many Infinity owners have reported the same moonroof problem on this 2018 Infinity QX30 and because it was in the 1000's it should be a recall for this make/model.
NHTSA ODI #11534412
Mileage unknown · Jun 26, 2023
Electrical SystemPower TrainSteering
The vehicle, with low mileage and no accidents, has had a few engine-related issues over the last few months. Recently, I went to turn it on, and many components of the car wouldn't work (no parking, power steering, engine issues, seats won't move, etc.). I live in a very dangerous city, and my car not working has placed me in a…
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The vehicle, with low mileage and no accidents, has had a few engine-related issues over the last few months. Recently, I went to turn it on, and many components of the car wouldn't work (no parking, power steering, engine issues, seats won't move, etc.). I live in a very dangerous city, and my car not working has placed me in a dangerous concern for my well-being. I took it to certified Infiniti dealer who said that the entire electrical harness has been damaged, rendering the vehicle a safety hazard, and quoted me $19,000 in repairs. Infiniti corporate refused to assist in repairing the damage that many people have reported having in this specific Infiniti model.
NHTSA ODI #11529022
Mileage unknown · Apr 25, 2022
Electrical SystemEngineService Brakes
A variety of dashboard lights illuminated including engine light, ABS, emergency brake failure message etc. Vehicle drove as if power steering had failed. When I brought the car in to the Dealer I was told that the vehicle displayed codes for two concerns: 1) air quality sensor and 2) all 4 wheel speed sensors. The wheel speed s…
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A variety of dashboard lights illuminated including engine light, ABS, emergency brake failure message etc. Vehicle drove as if power steering had failed. When I brought the car in to the Dealer I was told that the vehicle displayed codes for two concerns: 1) air quality sensor and 2) all 4 wheel speed sensors. The wheel speed sensors had previously been replaced in 2019 while the car was still under warranty. Current estimate for the repair was over $3200. Ultimately, Infiniti corporate paid for the current repair stating these items were “under warranty’ from previous repair. This is the SECOND REPAIR for 4 out of 5 sensors.These failures are red-flagged in the repair estimate as “critical concerns“ by Infiniti service. For context, this is a well-maintained vehicle with under 10,000 miles on it. I am the original owner. My concern is that the underlying cause/s of these failures are not addressed and this will happen again and compromise my safety. My vehicle already has two strikes against it as far as Florida Lemon Law is concerned. This situation feels like a vehicle safety recall waiting to happen.
NHTSA ODI #11462066
34,000 miles · Apr 19, 2021
Electrical SystemSteering
TL* THE CONTACT OWNS A 2018 INFINITI QX30. THE CONTACT STATED THAT AT START-UP, THE CONTACT HEARD AN ABNORMAL POPPING SOUND WHILE TURNING THE STEERING WHEEL. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. ADDITIONALLY, SEVERAL FEATURES ON THE STEERING WHEEL FAILED TO OPERATE AS NEEDED. THE…
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TL* THE CONTACT OWNS A 2018 INFINITI QX30. THE CONTACT STATED THAT AT START-UP, THE CONTACT HEARD AN ABNORMAL POPPING SOUND WHILE TURNING THE STEERING WHEEL. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. ADDITIONALLY, SEVERAL FEATURES ON THE STEERING WHEEL FAILED TO OPERATE AS NEEDED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.
NHTSA ODI #11412908
59,000 miles · Oct 30, 2020
Fuel/propulsion System
WHILE DRIVING VEHICLE THERE IS A SUDDEN LOST OF ENGINE POWER AND VEHICLE WILL NOT ACCELERATE. SEVERAL WARNING INDICATORS COME UP ON THE DASH. WARNINGS ARE 'EMERGENCY BRAKE INOPERATIVE', 'TRACTION CONTROL INOPERATIVE, SEE OWNERS MANUAL', 'ICC INOPERATIVE. I'M GETTING ENGINE CODE P2128 'ACCELERATOR PEDAL POSITION SENSOR'. THE CAR …
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WHILE DRIVING VEHICLE THERE IS A SUDDEN LOST OF ENGINE POWER AND VEHICLE WILL NOT ACCELERATE. SEVERAL WARNING INDICATORS COME UP ON THE DASH. WARNINGS ARE 'EMERGENCY BRAKE INOPERATIVE', 'TRACTION CONTROL INOPERATIVE, SEE OWNERS MANUAL', 'ICC INOPERATIVE. I'M GETTING ENGINE CODE P2128 'ACCELERATOR PEDAL POSITION SENSOR'. THE CAR IS NOT SAFE TO DRIVE. DEALER CANNOT/WILL NOT REPAIR THE PROBLEM.
NHTSA ODI #11372409
Mileage unknown · Feb 25, 2020
Electrical SystemUnknown Or Other
WHEN I TURN MY CAR OFF THE RADIO IS STAYING ON AND IF I DON'T CRANK IT EVERY 6-8 HOURS THE BATTERY GOES COMPLETELY DEAD AND I HAVE TO RECHARGE IT
NHTSA ODI #11311498
Official recalls
3Sep 12, 2019
Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence & remedy
Consequence: The lack of an image in the back-up camera display increases the risk of a crash.
Remedy: Nissan will notify owners in phases, having dealers update the back-up camera settings software, free of charge. The recall began November 11, 2019 and all affected VINs should be activated. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200.
May 30, 2018
Nissan North America, Inc. (Nissan) is recalling certain 2018 Infiniti QX30 vehicles. The bolt securing the right-hand side lower seat belt anchorage may have been incorrectly installed during production. This can result in the lower seat belt anchorage detaching in a crash. As such, these vehicles fail to comply with certain requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 210, "Seat Belt Assembly Anchorages", number 209, "Seat Belt Assemblies, and number 208, "Occupant Crash Protection."
Consequence & remedy
Consequence: If the lower seat belt anchorage detaches in a crash, it can increase the risk of injury.
Remedy: Nissan will notify owners, and dealers will weld in a new retaining plate and secure the seat belt anchorage with a new anchor bolt, free of charge. All vehicles were repaired July 17, 2018. Owners may contact Infiniti customer service at 1-800-662-6200.
Nov 1, 2017
Nissan North America, Inc. (Nissan) is recalling 2017-2018 Infiniti QX30 vehicles. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.
Consequence & remedy
Consequence: If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
Remedy: Nissan will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began March 26, 2018. Owners may contact Infiniti customer service at 1-800-622-6200, option 7.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1EA21002 · Desiccated Air Bag Inflator Rupture
Opened Sep 17, 2021 · No close date supplied
Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Air Bags:frontal:passenger Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.