2015 Infiniti Q50

MY VEHICLE HAS AN OPTIONAL TECH PACKAGE THAT PROVIDES FORWARD BRAKING, LANE DEPARTURE AND BACKUP BRAKING. APPARENTLY WHEN I HIT A POTHOLE, THESE SAFETY FEATURES OCCASIONALLY TURN OFF. IV'E HAD THESE CAR FOR 4 1/2 YEARS AND BECAME AWARE OF THIS PROBLEM ABOUT 6 MONTHS AGO. I'M HAVE BECOME DEPENDENT ON THESE SAFETY ENHANCEMENTS AND NO-LONGER FEEL COMFORTABLE WHEN DRIVING. I HAVE COMPLAINED THE DEALERSHIP SINCE NOVEMBER 19 AND STILL HAVE NOT RECEIVED A POSITIVE RESPONSE ALL I WANT IS TO HAVE A WORKING SAFETY SYSTEM..

TL* THE CONTACT OWNS A 2015 INFINITI Q50. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE LOST POWER AND CRASHED INTO A GUARDRAIL. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE THE FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT SUSTAINED MINOR INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. INFINITI OF RIVERSIDE (3040 ADAMS ST, RIVERSIDE, CA 92504 (951) 373-5200) WAS NOTIFIED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 40,000.

ISSUE: J HOOKS HOLDING FLOOR MAT CREATES DRIVER SAFETY ISSUE. J HOOKS ARE NOT STATIONARY AND WHEN ROTATE CAUSES FLOOR MAT TO COME LOOSE AND CREATE SAFETY ISSUE BY PREVENTING PROPERLY USING GAS AND BRAKE PEDAL. BACKGROUND: PURCHASED 2015 INFINITI Q50 AS CPO INFINITI THOUSAND OAKS W\11,992 MILES ON 5/4/16. 5/21/16 WITH 12,622 TOOK FIRST TIME INTO DEALER TO ADDRESS ISSUE OF DRIVER FLOOR MAT SLIDING AROUND AND BUNCHING UP PREVENTING ME AT TIME FROM APPROPRIATELY REACHING THE GAS OR BRAKE PEDAL. DEALER INDICATE THIS IS NORMAL WITH CAR MODELS.. 7/26/16 TOOK BACK TO DEALER AS ISSUE WAS HAPPENING DAILY. DEALER SRV MANAGER LOOKED AT AND ACKNOWLEDGED ISSUE AND OFFERED ME NEW FLOOR MATS AND REPLACEMENT OF J HOOKS. ACCEPTED. 8/11/16 3RD TIME AT 16,825 MILES.SAME ISSUE AGAIN WITH J HOOKS AND FLOOR MAT.THIS TIME DEALER INSPECTED AND INDICATED FLOOR MAT COMES LOOSE FROM FLOOR HOOK. UNABLE TO MAKE FURTHER REPAIR TO CAR. I ESCALATED TO INFINITI CUSTOMER AFFAIRS WITH LETTER AND PHONE CALL. I ASKED FOR VEHICLE BUY BACK UNDER CALIFORNIA LEMON LAW. APPROX. 12 DAYS LATER INFINITI REPLIED WITH FOLLOWING: INFINITI REALIZES SITUATIONS MAY OCCUR WITH YOUR INFINITI VEHICLE THAT, UNFORTUNATELY, FALL OUTSIDE OF THE PARAMETERS OF THE NEW VEHICLE LIMITED WARRANTY PROVIDED WITH YOUR VEHICLE. THEY SAID NO WAY IN NOT TO MANY WORDS. TALKED TO LEMON LAWYER AND SAID BE CAREFUL DEALER DOESN'T LIKE TO BE SUED, THEY WILL HIRE EXPERT WITNESSES AND IF YOU LOSE YOU HAVE TO PAY FOR THEIR WITNESSES. WENT BACK TO DEALER AND WAS TOLD ALL THE J HOOKS DO THE SAME THING. THEY ARE NOT STATIONARY AND ROTATE AROUND AND IF YOU STEP OUT OF THE CAR AND PUT PRESSURE ON THE MAT IT WILL MOVE. WAS TOLD WE WON'T PUT THIS INTO WRITING. I BOUGHT A UGLY ALL WINTER THICK RUBBER MAT WHICH IS HEAVY AND DOESN'T MOVE AROUND. GIVEN FLOOR MAT ISSUES INFINITI SHOULD TAKER OF ISSUE BETTER.

TL* THE CONTACT OWNS A 2015 INFINITI Q50. WHILE DRIVING AT APPROXIMATELY 30 MPH AROUND A CURVE WITH THE BRAKES ENGAGED, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE DECELERATED WITHOUT WARNING. THE ISSUE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN INSPECTED THE VEHICLE AND STATED THAT IT WAS WORKING UP TO STANDARDS. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. MA 10/5 THE DEALER STATED THE VEHICLE WAS NOT DEFECTIVE. THEY WERE ABLE TO DEMONSTRATED THE STUMBLING OF THE ENGINE, WAS CAUSED BY THE CONSUMERS DRIVING HABIT OF BRAKING WITH HIS LEFT FOOT, RATHER THAN THE RIGHT. THE CONSUMER STATED HIS COMPLAINT WAS UNWARRANTED. UPDATED 10/19/15.*JB *CN

I JUST LEARNED THIS WEEK THAT MY INFINITI Q50 HAS BEEN DETERMINED TO BE ONE OF THE THREE VEHICLES MOST VULNERABLE TO AUTOMATED HACKING, ALONG WITH THE JEEP CHEROKEE AND THE CADILLAC ESCALADE. CONSEQUENTLY, CHRYSLER RECALLED 1/4 MILLION JEEP CHEROKEES IN ORDER TO PATCH THEIR SOFTWARE TO PREVENT HACKERS FROM TAKING REMOTE CONTROL OF THESE VEHICLES. I ATTEMPTED TO CONTACT INFINITI AND THEY REFUSE TO ACKNOWLEDGE THAT THERE IS EVEN A PROBLEM, LET ALONE THAT THEY ARE WORKING ON A PATCH OF THEIR OWN. I WANT TO KNOW WHAT THE NHTSA IS GOING TO DO ABOUT THIS, AS OPPOSED TO WAITING UNTIL SOMEONE IS KILLED BEFORE ACTING. HURRAH FOR CHRYSLER!