2012 Infiniti M37

OPENED CAR WITH TOUCH KEY AND TELESCOPIC STEERING WHEEL MADE LOUD POPPING SOUND. STEERING WHEEL DID NOT GO TO SET POSITION AND WAS VERY DIFFICULT TO STEER AFTERWARDS. THE VEHICLE WAS NOT MOVING THANKFULLY AS IT WAS VERY DIFFICULT TO STEER AFTER THE POPPING SOUND. THE STEERING WHEEL HAD TO BE KEPT IN AN UPWARD POSITION TO STEER AT ALL WITH DIFFICULTY.

TL* THE CONTACT OWNS A 2012 INFINITI M37. WHILE DRIVING APPROXIMATELY 55 MPH, BLACK SMOKE EMITTED FROM THE HOOD OF THE VEHICLE. THE CONTACT PULLED TO THE SIDE OF THE ROAD AND A BALL OF FLAMES IMMEDIATELY SHOT OUT FROM UNDERNEATH THE FRONT END OF THE VEHICLE. THE CONTACT DIALED 911. THE FIRE DEPARTMENT ARRIVED APPROXIMATELY 20 TO 30 MINUTES LATER AND EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. BOTH A FIRE AND A POLICE REPORT WERE FILED. THERE WERE NO INJURIES. THE REMNANTS OF THE VEHICLE WERE TOWED AWAY BY THE INSURANCE COMPANY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.

TL* THE CONTACT OWNS A 2012 INFINITI M37. WHILE TURNING THE STEERING WHEEL TO THE LEFT AND RIGHT, THE STEERING WHEEL BECAME LOSE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.

HAVE OWNED THE CAR SLIGHTLY OVER A YEAR. SINCE THE BEGINNING THE TRANSMISSION HAS SHIFTED ERRATICALLY, IS IN 4TH GEAR AT 25 MPH. WHEN STEPPING ON GAS THE CAR HESITATES WHILE TRYING TO PICK A GEAR. THERE IS NO POWER AT LOW SPEEDS BECAUSE THE CAR IS IN TOO HIGH A GEAR. AT HIGHER SPEEDS IF YOU TOUCH THE BRAKES THE CAR DROPS TWO OR THREE GEARS CAUSING THE CAR TO SHAKE VIOLENTLY FROM THE DOWNSHIFT. THE ENGINE KNOCKS CONSTANTLY AT LOW SPEEDS DUE TO THE GEARING EVEN THOUGH PREMIUM FUEL IS REQUIRED. DEALER HAS TRIED TO REPAIR AND APPLIED SOFTWARE PATCH THAT TOOK ALMOST A YEAR TO RECEIVE BUT NO HELP. DEALERSHIP SAYS NOTHING CAN BE DONE. FROM RESEARCH AND OTHER NHTSA COMPLAINTS THIS IS A COMMON PROBLEM. TRIED TO GET INFINITI TO REPURCHASE BUT THEY REFUSE TO STAND BEHIND CAR, SAY IT'S "WITHIN SPECS". CAR IS UNSAFE BECAUSE OF SEVERE DOWNSHIFT COMPRESSION AT HIGHER SPEED, NO POWER AND SEVERE HESITATION AT LOWER SPEEDS. *TR

TL* THE CONTACT OWNS A 2012 INFINITI M37. THE CONTACT STATED THAT THE TRANSMISSION HESITATED AND EXHIBITED A LOUD BANG WHEN SHIFTING. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE VEHICLE WAS TEST DRIVEN. THE DEALER RE-PROGRAMMED THE TRANSMISSION CONTROL MODULE AND THE ENGINE CONTROL MODULE. THE CONTACT STATED THAT THE VEHICLE PERFORMED WELL FOR A WHILE BUT THE FAILURE SOON RECURRED. THE VEHICLE HAD NOT BEEN TAKEN BACK TO THE DEALER. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THAT THERE WAS A DESIGN FLAW WITHIN THE VEHICLE BUT A REMEDY WAS NOT YET AVAILABLE. THE FAILURE MILEAGE WAS 7,473 AND THE CURRENT MILEAGE WAS UNKNOWN.

EXPERIENCED VERY SLOW ACCELERATOR RESPONSE SINCE VEHICLE WAS BRAND NEW. NOW IN ADDITION TO THAT THE CAR IS HAVING HORRIBLE PROBLEMS WHILE BRAKING, TRANSMISSION BANGS OUT OF GEAR, THE CAR ALSO DROPS MULTIPLE GEARS AT ONCE WHICH CAUSES A VERY HIGH REV OF ENGINE. IT FEELS SO ROUGH IT MAKES IT FEEL LIKE YOU'VE BEEN HIT FROM BEHIND. THIS CAR FEELS VERY UNSAFE TO DRIVE. THERE MUST BE FAULTY TRANSMISSIONS OR SOFTWARE HERE. *TR