2009 Infiniti G37

WHILE STOPPING VEHICLE, BRAKING BECAME NON-RESPONSIVE AND ENGINE BEGAN RACING. VEHICLE WAS EXTREMELY DIFFICULT TO STOP COMPLETELY. AFTER TAKING FOOT OFF OF BRAKE PEDAL, VEHICLE LUNGED FORWARD AS IF ACCELERATOR PEDAL WAS FULLY DEPRESSED. THIS HAS OCCURRED ON 12/9/12 , 12/10/12, 12/15/12. INFINITI HAS NOT CORRECTED PROBLEM. THIS RAPID ACCELERATION / NON-RESPONSIVE BRAKING HAS CAUSED TWO (2) NEAR MISS ACCIDENTS.

TL* THE CONTACT OWNS A 2009 INFINITI G37. THE CONTACT STATED THAT WHILE DRIVING 40 MPH AND ATTEMPTING TO ACCELERATE THE VEHICLE HESITATED BEFORE SHIFTING GEARS. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000.

TL* THE CONTACT OWNS A 2009 INFINTI G37. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE FRONT PASSENGER SIDE AIR BAG OFF WARNING INDICATOR ILLUMINATED WHEN AN OCCUPANT WAS PRESENT. THE MALFUNCTION ALSO OCCURRED WHEN THE FRONT PASSENGER SEAT WAS UNOCCUPIED. THE FAILURE OCCURRED AT ANY SPEED BEING DRIVEN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INTERMITTENT FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.UPDATED 08-16-12 *BF THE CONSUMER STATED THAT INFINITI CONSUMER AFFAIRS WOULD NOT REIMBURSE THE COST OF REPAIRS. THE AIR BAG FAILURE HAS BEEN ON GOING FOR SEVERAL MONTHS. UPDATED 08/16/2012 *JS

TL* THE CONTACT OWNS A 2009 INFINITI G37. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE DEALER. A DIAGNOSTIC TEST WAS PERFORMED, WHICH LOCATED THE FAILURE AT THE ENGINE. THE DEALER STATED THAT THE ENGINE FAILED DUE TO POOR MAINTENANCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE DENIED ASSISTANCE WITH THE REPAIR. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 27,000.

TL* THE CONTACT OWNS A 2009 INFINITI G37. WHILE THE VEHICLE WAS PARKED, THE VOC WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE REAR BRAKE PADS NEEDED TO BE REPLACED AND THE REAR ROTORS NEED TO BE RESURFACED. AFTER THE VEHICLE WAS REPAIRED, THE CONTACT HEARD A CLICKING NOISE WHILE DRIVING APPROXIMATELY 10 MPH AND DEPRESSING THE BRAKE PEDAL. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN NOTICED EXCESSIVE VIBRATION WHEN THE BRAKES WERE APPLIED AND STATED THE REAR ROTORS HAD TO BE RESURFACED, AND THE REAR BRAKE PADS HAD TO BE REPLACED A SECOND TIME. THE SWAY BAR BUSHINGS WERE ALSO REPAIRED. THE FAILURE CONTINUED TO OCCUR AFTER THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THE BRAKE PADS HAD TO BE REPLACED BECAUSE THEY DID NOT FIT PROPERLY WITH THE REAR DISKS WHICH CAUSED EXCESSIVE WEAR ON THE BRAKE PADS AND ROTORS. THE MECHANIC REPLACED THE REAR BRAKE PADS. THE APPROXIMATE FAILURE MILEAGE WAS 15,686. UPDATED 07/02/12 *BF UPDATED 07/10/12

AFTER DRIVING THE CAR FOR A WHILE AND THEN TURNING IT OFF FOR 30 MIN-1HR, THE TRANSMISSION WILL SURGE 200-250 RPM THE FIRST TIME THE CAR IS DRIVEN AGAIN. THE SURGE HAPPENS ONLY THE FIRST TIME WHILE SHIFTING FROM 3RD GEAR TO 4TH GEAR. TO DATE, THIS HAS NOT CAUSED AN ACCIDENT. THE ENGINE HAS CONSISTENTLY PERFORMED LIKE THIS SINCE ITS PURCHASE IN FEBRUARY 2009. I FIRST REPORTED THE ISSUE TO SEWELL INFINITI, HOUSTON, TX ON 9/25/09 AND TO WEST HOUSTON INFINITI ON 10/14/09. I HAVE REPORTED THE ISSUE ANOTHER 6 TIMES IN ADDITION TO THE TWO LISTED ABOVE. HOWEVER, BOTH DEALERSHIPS CLAIM THAT THEY CANNOT REPLICATE THE ISSUE; THEREFORE, THEY HAVE NOT FIXED THE PROBLEM. ON 12-22-10, INFINITI ISSUED ITB10-075 TO CORRECT THE PROBLEM. WHEN I PRESENTED THE ITB TO SEWELL INFINITI ON 3-26-11, THEY STATED THAT THEY WOULD REVIEW IT. I WAS TOLD LATER THAT THE ITB WOULD HAVE APPLIED TO MY CAR EXCEPT THAT ONE PART WAS ONE LETTER OFF. I CALLED INFINITI CUSTOMER SUPPORT AND WAS TOLD THAT INFINITI IS NOT GOING TO DO ANYTHING FURTHER TO CORRECT THE ISSUE SINCE THE DEALERSHIP CANNOT REPLICATE THE PROBLEM. *TR

TECHNICAL SERVICE BULLETIN ITB09-037 FROM INFINITI STATES OVERHEATING OF THE BRAKES CAN CAUSE BRAKE JUDDER. THEY RECOMMEND INSTALLING A BRAKE BACKING PLATE, RESURFACING, OR REPLACING THE ROTORS. I TOOK MY CAR TO MY INIFINITI DEALER AND THE PLATE WAS INSTALLED. THE FRONT ROTORS WERE RESURFACED, BRAKE PADS REPLACED, AND I STILL HAD THE BRAKE JUDDER. I TOOK IT BACK AND THEY RESURFACED THE REAR ROTORS AND RECOMMENDED BALANCING AND ROTATING TIRES. I DID THIS (AT MY OWN COST) AND THE BRAKE JUDDER IS STILL PRESENT. THE CAR HAD 15,000 MILES WHEN THE PROBLEM OCCURRED. I FEEL A MANDATORY REPLACEMENT OF THE ROTORS AND THE PADS AT THE SAME TIME IS REQUIRED. THE WARPED ROTORS CONTINUE TO CAUSE VIBRATION AFTER RESURFACING AND MY DEALER WILL NOT REPLACE THEM AT COST. *TR