2003 Infiniti G35

MY 2003 INFINITI G35 HAS AN UNSAFE BRAKE SYSTEM. SINCE IT WAS NEW AND BEFORE 24,000 MILES, I HAVE HAD THE BRAKE PADS AND ROTORS REPLACED 3 TIMES. THEY WEAR OUT SO FAST THAT IT IS DIFFICULT TO KNOW WHEN THEY ARE UNSAFE. THEY ALWAYS HAVE SQUEAKED LOUDLY, EVEN WHEN NEW SO THAT IS NOT AN INDICATOR. INFINITI STOPPED PUTTING THIS BRAKE SYSTEM IN THE G35 6 MONTHS AFTER MANUFACTURING STARTED AND THEY GAVE A 3 YEAR WARRANTY ON THE BRAKES OF THESE CARS, SO THEY KNEW THEY HAD A PROBLEM. THEY WILL DO NOTHING TO FIX THIS. *TR

COPY OF WHAT I SENT TO INFINITI VIA INFINITI.COM: MY 2003 INFINITI G35 HAS BEEN INTO THE ORLANDO INFINITI DEALERSHIP TWICE FOR A TRANSMISSION ISSUE. IN THE LAST TRIP IT WAS AT THE DEALER FOR EIGHTEEN (18) DAYS AND THE ISSUE IS STILL UNRESOLVED. AFTER SPEAKING WITH THE SERVICE MANAGER, JOHN, I WAS TOLD THAT HE CALLED INFINITI TECHNICAL SUPPORT WHO STATED THAT THE PROBLEM IS CONSIDERED NORMAL OPERATION. I WOULD LIKE TO KNOW UNDER WHAT CIRCUMSTANCES A TRANSMISSION JERK AT AROUND 40 MPH IS NORMAL, AS I HAVE NEVER DRIVEN A VEHICLE THAT HAS DONE THIS, INCLUDING THE 2007 G35 COURTESY CAR THAT INFINITI LOANED TO ME. IF THIS IS CONSIDERED NORMAL OPERATION, WOULD NOT ALL INFINITI VEHICLES EXHIBIT THIS? ON THE NHTSA.GOV WEBSITE THERE ARE EIGHT (8) PENDING COMPLAINTS OF OWNERS EXPERIENCING TRANSMISSION PROBLEMS, AND TWO (2) TECHNICAL SERVICE BULLETINS LISTED. ALSO, AFTER SPEAKING WITH THE SERVICE MANAGER, JOHN, IT HAS COME TO MY ATTENTION THAT THERE ARE OTHER G35 MODELS AT THIS DEALERSHIP EXPERIENCING THE SAME ISSUES; AND THEIRS ARE ALSO STILL UNRESOLVED. I AM ASKING THAT I BE TREATED THE WAY A CUSTOMER SHOULD BE, AS THIS SITUATION HAS BEEN HANDLED VERY UNPROFESSIONAL. I HAVE DOCUMENTATION OF ALL WORK ORLANDO INFINITI PERFORMED AND I WOULD LIKE THIS TO RECEIVE IMMEDIATE ATTENTION AS I DO NOT FEEL SAFE IN A VEHICLE WITH TRANSMISSION PROBLEMS. THANK YOU. *JB

TL* - THE CONTACT PURCHASED A 2004 INFINITY G35 AUGUST 21, 2006. THE CONTACT STATED THAT AT THAT TIME, METRO INFINITY , THE DEALERSHIP, TOLD THE CONTACT THAT THEY PUT NEW TIRES ON THE CAR IN MAY 23, 2006. THE CONTACT HAS FOUND IN JANUARY 2007 THAT THE TIRES ON THE FRONT OF THE CAR WERE 2003 TIRES, AND THE TIRES ON THE REAR OF THE CAR WERE 2005. THE CONTACT ALSO STATED THAT THE SIZE OF THE TIRES ON THE FRONT OF THE CAR WERE P225/50R 17-9V. THE CONTACT STATED THAT THE FRONT TIRES WEREWORN IN THE CENTER AND CRACKED ON THE SIDES WHILE THE REAR TIRES WERE LIKE NEW. THE CONTACT WOULD LIKE FOR METRO INFINITY TO REPLACE THE FRONT TIRES. *AK

TL* - THE CONTACT STATES THAT HIS 2003 INFINITY G35 HAS A SEAT MALFUNCTION. WHEN HE ACCELERATES OR DECELERATES THE SEAT CONTINUES TO LIFT OFF THE FLOOR BOARDS AND PUSHES HIM TO THE BACK SEAT AREA. THE CONTACT HAS MADE SEVERAL CALLS TO THE DEALERSHIP AND THEY STATE THAT HIS VEHICLE CAN'T BE COVERED UNDER HIS WARRANTY BECAUSE OF THE MILEAGE ON THE VEHICLE, BUT VEHICLE IS STILL UNDER WARRANTY. THE CONTACT GAVE DEALERSHIP NUMBER 941-924-1211, AND THE NUMBER FOR INFINITY CORPORATION WHICH IS 1-800-662-6200. THE CONTACT STATES THAT IT DOESN'T MATTER WHAT SPEED HE'S GOING THE SEAT RISES FROM THE FLOOR. THE CONTACT ALSO SAID THAT IF HE LEANS BACK ON THE SEAT WHILE JUST SITTING IN VEHICLE IT WILL ALSO RISE.

I WOULD LIKE TO GO ON RECORD AS REFERRING THE FOLLOWING TO NHTSA REGARDING A RECALL FOR MY INFINITI. I RECEIVED IN THE MAIL FROM INFINITI A RECALL REGARDING A FUEL FILLER HOSE CRACK. THE FUEL FILLER AND VAPOR HOSES ARE TO BE REPLACED AT THE DEALER. I LIVE WHERE THERE IS NO INFINITI DEALER BUT THERE IS A NISSAN DEALER. I CONTACTED THE NISSAN DEALER AND THEY SAID THEY WERE AWARE OF THE RECALL AND HAD THE PARTS AND CAN PERFORM THE NECESSARY REPAIRS, BUT CAN'T DO IT WITHOUT INFINITI APPROVAL AND AUTHORIZATION. I THEN CALLED INFINITI AND THEY SAY EVEN THOUGH THERE IS A POTENTIAL FIRE POSSIBILITY WITH MY CAR THEY WILL NOT AUTHORIZE A NISSAN DEALER TO DO THE REPAIRS. WE LIVE 200 MILES, 3 HOURS FROM THE NEAREST INFINITI DEALER AND WILL NOT MAKE THAT TRIP, FUEL AND OVERNIGHT EXPENSES (AS PER THEIR RECALL NOTICE THEY WILL REQUIRE THE CAR FOR MORE THAN 3 HOURS) FOR THE SOLE PURPOSE OF THESE REPAIRS. IT'S HARD TO BELIEVE THAT NISSAN AMERICA WOULD PUT A CUSTOMER OF THEIRS LIFE AT RISK FOR THE COST OF THESE REPAIRS. AS YOU KNOW, THERE'S NO INFINITI LISTED IN THE VEHICLE LISTS ON YOUR SITE, THEY'RE LISTED AS NISSAN AMERICA, YET THEY WON'T LET THEIR OWN NISSAN DEALERSHIP PERFORM SAFETY REPAIRS ON THEIR OWN INFINITI AUTOMOBILES. *NM