2003 Infiniti G35

I TOOK MY INFINITI G35 TO SF PENINSILA INFINITI FOR CREALKING SOUND COMING FROM THE BRAKES. THE DEALER TOLD ME THAT MY FRONT BRAKES PADS NEED REPLACEMENT. THE DEALER ALSO TOLD ME THAT THE PADS WORE OUT THE ROTORS AND THE ROTORS HAVE TO BE REPLACED AS WELL. ACCORDING THE DEALER MEASURMENTS, MY ROTORS THICKNESS WHERE 23.91 MM, SO 1.09 MM WAS EATEN BY THE PADS. I HAVE DRIVEN THE CAR MOSTLY ON FREEWAY AND THE BRAKES HAVE NOT BEEN ABUSED BY ANY WAY. THAT LEADS ME TO BELIEVE THAT IN HARDER USE THE ROTORS WILL BE COMPROMISED. THE DEALER INFORMED ME THAT MOST OWNERS MUST REPLACE BRAKES AND ROTORS IN LESS THAN 15000 MILES. I SUBMIT TWO ISSUES WITH THE BRAKES OF G35: 1. SAFETY - THE ROTORS ARE SUBSTANDARD AND CAN GO UNDER SAFE LIMIT VERY EASY SINCE MOST CUSTOMERS DOES NOT EXPECT EXTREME EARLY WEAR. THE SAME POINT CAN BE MADE FOR THE PADS. IT IS POSSIBLE THE BRAKE SYSTEM INTERACTS IN UNEXPECTED WAY WITH VDC AND ABC SO THE PADS BECOME ENGAGED IN CERTAIN SITUATIONS. 2. WARRANTY COVERAGE - I WAS CHARGED $510 FOR FRONT BRAKE PADS AND NEW ROTORS. THE INFINITI G35 MAINTENANCE AND WARRANTY BOOK EXPLICITLY LIST THE PADS AS REPLACEBLE ITEMS, BUT DOES NOT MENTION THE ROTORS. THE DEALER COULD NOT POINT OUT WHERE IN THE INFINITI WARRANTY BOOK THE ROTORS ARE EXCLUDED FROM WARRANTY COVERAGE. SINCE INFINITI WROTE THE WARRANTY BOOK, IF SOMETHING IS NOT EXPLICITLY EXCLUDED FROM THE WARRANTY, IT SHOULD BE COVERED. THE DEALER TOLD ME THAT INFINITI SPECIFICALLY PRONHIBITS HIM FROM REPLACING THE ROTORS UNDER WARRANTY. IN THIS CASE INFINITI DEALER OVERCHARGED ME BY $280 BY WHAT IS THE PRICE OF NEW ROTORS. THE PREMATURE FAILURE I HAD MAKES ME TO BELIEVE THAT INFINITI G35 HAS PROBLEMATIC OR FAULTY FRONT BRAKE DESIGN THAT MAY LEAD TO INCIDENTS. FINALLY, I REQUESTED THE ROTORS AND THE PADS IN QUESTION. THE PADS HAVE AT LEAST 5MM MATERIAL LEFT, SO THERE IS NO QUESTION THAT THE MATERIAL OF THE PADS OR THE ROTORS ARE DEFECTIVE. I CAN PROVIDE THE PADS AND THE ROTORS FOR FURTHER INVESTIGATION.

I TOOK IN THE CAR FOR AN OIL CHANGE AND SERVICE FOR RECALLS AND THE SERVICE DEPT. NOTIFIED ME THAT THE FRONT BRAKE PADS ON BOTH SIDES WERE ALMOST COMPLETELY WORN OUT AND THE ROTORS WOULD NEED RESURFACING. I PURCHASED THE CAR FROM THE SAME DEALER IN APRIL 2002 AND THE CAR WAS BUILT IN MARCH 2002. THE CAR PRESENTLY HAS 17.5K MILES ON IT. IT IS RIDICULOUS, EVEN WITH PERFORMANCE BRAKES, FOR THEM TO FAIL AT SUCH A LOW MILEAGE. MY PREVIOUS CAR THAT I TRADED IN TO THIS DEALER WAS A 1998 320 HP PONTIAC T/A WITH AN EVEN GREATER WEIGHT AND POWER THAN THIS CAR, AND THE BRAKES LASTED 40K MILES. I BELIEVE THE BRAKES INFINITI USES IN THE G35 SHOULD BE REPLACED FOR FREE FOR THE DURATION OF THE WARRANTY SINCE THIS IS UNACCEPTABLE. ALSO, MAKE SURE YOUR DEALER PUTS SOMETHING IN WRITING THAT THEY WILL REPLACE THE ROTORS ONCE THEY ARE SERVICED BEYOND REPAIR. DON'T LET THE INFINITI SERVICE DEPT. FOOL YOU INTO THINKING THE PADS SHOULD ONLY LAST 10-20 MILES BECAUSE THEY ARE PERFORMANCE BRAKES. COMPLAIN ENOUGH AND THEY MAY ISSUE A RECALL. *PH

FRONT BRAKE PADS ON INFINITY G35 CAUSE A PULSATING ACTION AND ARE WEARING PREMATURELY. THE DEALER TURNED THE ROTORS AND THE PROBLEM PERSISTS. INFINITY CORPORATE WILL NOT LET THE DEALER REPLACE THE BRAKE PADS, DESPITE A PUBLIC OUTCRY FOR THIS SAFETY ISSUE. MOREOVER, THE REAR BRAKE LIGHTS WOULD NOT ILLUMINATE WHEN THE BRAKE PEDAL WAS APPLIED. INFINITY CORPORATE DID ALLOW THE DEALER TO REPLACE THIS UNDER RECALL R3011.*AK