2010 Infiniti EX35

The contact owns a 2010 Infiniti EX Journey. The contact stated that on several occasions when the vehicle was started and when driving at various speeds the speed odometer did not. The vehicle was taken to a dealer where it was diagnosed that the instrument cluster panel needed to be replaced. The vehicle was not replaced. The manufacturer was not notified of the failure. The failure mileage was 159,041.

MY DASHBOARD IS "MELTING." IT'S STICKY AND GOOEY, EMITS CHEMICAL FUMES, AND PROJECTS A GLARE OF TINY DOTS ALL OVER MY WINDSHIELD. I BEGAN NOTICING THIS AT BEGINNING 2019. DEALER SAID NOTHING THEY CAN DO (TOLD ME TO PUT A PIECE OF CARPET ON TOP OF IT). INFINITI CONSUMER AFFAIRS SAID NOTHING THEY CAN DO (OCT 22, 2019) I CALLED AND EMAILED. I PARK IN MY GARAGE, AND IF IN A LOT, I USE A WINDSHIELD COVER. YOU CAN'T SEE IT IN A PHOTO, IT'S THE TOUCH, SMELL, AND GLARE. I BEGAN SUFFERING RESPIRATORY ISSUES FIRST TIME IN MY LIFE, AND IT IS NOT SAFE TO DRIVE BECAUSE IT LOOKS LIKE YOU'RE LOOKING OUT OF A WINDSHIELD COVERED IN TINY DOTS. *TR

I AM WRITING THIS EMAIL DUE TO A LIFE THREATENING INCIDENT WHILE DRIVING MY 2010 INFINITI EX35(VIN:[XXX]). I WAS DRIVING THE VEHICLE ON ROUTE US1 AROUND 45-50 MILES PER HOUR WHEN THE STEERING WHEEL GOT STUCK AND WOULD NOT MOVE. I WAS IN THE FIRST LANE OF A 3 LANE ROAD AND WITH LOT OF DIFFICULTY WAS ABLE TO STOP IT ON THE SHOULDER. THIS WAS REALLY CRAZY THAT THE STEERING WHEEL COULD GET STUCK WHILE DRIVING THE CAR. I COULD HAVE GOT KILLED OR COULD HAVE KILLED SOME ONE DUE TO THIS ISSUE. I CALLED THE SERVICE CENTER AND THEY SAID THAT THE POWER WOULD HAVE GOT LOST AND HENCE THE STEERING WHEEL GOT STUCK. I ASKED IF THEY COULD TOW THE VEHICLE AND THEY MENTIONED THEY COULD NOT TOW THE VEHICLE AND IT WAS MY RESPONSIBILITY. I AM REALLY SURPRISED BY SUCH A POOR LACK OF SERVICE BY YOUR SERVICE CENTER WHERE I ACTUALLY BOUGHT THE CAR. ANYWAYS I AM TOO SCARED TO DRIVE THE VEHICLE AGAIN AND WOULD LIKE MY FULL MONEY BACK SO THAT I CAN BUY A DIFFERENT MODEL CAR. I HAVE TOWED THE CAR TO THE RAY CATENA INFINITI SERVICE CENTER INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I STARTED MY VEHICLE THIS MORNING AND A YELLOW LIGHT WITH A KEY CAME ON FOR THE FIRST TIME, I THOUGHT IS WAS THE KEY BATTERY SO I PAID NO ATTENTION, GOT TO MY DESTINATION AND TURNED THE CAR OFF, A FEW MINUTES LATER GOT BACK INTO THE CAR TO HEAD HOME AND IT WON'T START. I WAS STUCK THERE FOR FIVE HOURS TRYING TO GET IT STARTED WITH HELP FROM A LOCKSMITH AND MY MECHANIC, FINALLY FOUND THE ISSUE ON GOOGLE WAS A FAULTY STEERING WHEEL LOCK UNIT WHICH 37 OTHER PEOPLE HAD PROBLEMS WITH AND WAS CHARGED $900 AND UP TO FIX BY THE DEALERS THEY KNOW OF THIS ISSUE BUT WON'T RECALL IT. MY MECHANIC MOVED THE STEERING UP AND DOWN WITH THE LOCK RELEASE AND FINALLY GOT IT STARTED.

ON FRIDAY 7-AUGUST-2015 MY WIFE'S 2010 EX35 DID NOT CRANCKED. VEHICLE GOT TOWED TO INFINITI SERVICE DEPARTMENT. DIAGNOSTIC WAS RAN AND THE FAULTY PART IS THE STEERING WHEEL LOCK UNIT. A FORMER INFINITI MECHANIC TOLD ME THAT NISSAN ALTIMA'S USE THE SAME PART AND GOT RECALLED ON THOSE VEHICLES. HE ALSO STATES THAT WITH JUST MOVING THE TELESCOPING THE STEERING WHEEL IN AND OUT THE PROBLEM GOES AWAY. HE WAS RIGHT AND NOW THE VEHICLE STARTS. HOWEVER SERVICE DEPARTMENT STATES THAT THE VEHICLE COULD LOCK THE STEERING WHEEL WHILE DRIVING. THEY WANT $1,100 TO FIX THE PROBLEM. MY TAKE IS THAT THIS IS A SAFETY ISSUE AND SHOULD BE THREATED AS THE SAME SITUATION AS THE ALTIMA.

TL* THE CONTACT OWNS A 2010 INFINITI FX35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE WOULD NOT RESPOND TO ACCELERATION ATTEMPTS. AFTER CONTINUALLY DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE JERKED FORWARD AND THEN LUNGED IN REVERSE. THE VEHICLE THEN SUDDENLY AND RAPIDLY ACCELERATED. THE FAILURE RECURRED WHILE THE CONTACT WAS DRIVING AT VARIOUS SPEEDS INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT WAS NOT AWARE OF THE REPAIR NECESSARY TO REMEDY THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 6,874.

TL* THE CONTACT OWNS A 2010 INFINITI EX35. THE CONTACT STATED WHILE ADDING FUEL TO THE VEHICLE THE FUEL PUMP DID NOT SHUT OFF CAUSING GASOLINE TO OVERFLOW OUT OF THE TANK ONTO THE GROUND. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THEY NEVER HEARD OF ANYTHING LIKE THAT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 25,000.