2023 Hyundai Venue

I am writing to formally notify you of an issue I have been experiencing with my recent leased vehicle, and to request that the issue be addressed accordingly. Additional information: Leased date: February 11, 2023 Dealer address: HUDSON HYUNDAI 977 Communipaw Avenue Jersey City, New Jersey 07304 Phone: (201) 333-3100 2023 HYUNDAI VENUE DENIM LIMITED VIN NUMBER: [XXX] n February 11, 2023, from HUDSON HYUNDAI located at 977 Communipaw Avenue Jersey City, New Jersey 07304 a 2023 HYUNDAI VENUE DENIM LIMITED VIN NUMBER: [XXX]. Appr [XXX] 2023, I began having trouble with the safety futures such as: 1.Blind-Spot Collision Warning (BCW) (It has been working randomly). 2.Rear Cross-Traffic Collision Warning (RCCW) (It has been working randomly). 3.Rear Occupant Alert (ROA) (It has been working randomly). 4.Driver Attention Warning (DAW) (It has been working randomly). 5.Front Passenger Seat belt alert. (It has been working randomly). 6.8-inch color touchscreen with navigation goes to night mode during the day (day light) by itself and starts to run a setup by itself while driving (please see attached pictures). Blue Link only sent an e-mail notification about the automatic setup once. (Days after the episode). On [XXX], I contacted the dealership salesperson (who leased me the vehicle) via text message, Mr. [XXX] informing regarding the safety futures concern, and he provided me a number to call. Unfortunately, they were overbooked, and I only was booked for the following week. ([XXX]). My husband dropped-off the vehicle at HUDSON HYUNDAI located at 977 Communipaw Avenue Jersey City, New Jersey 07304. He gave to the person in charge to check-in the vehicle a written explanation of the issue. Per my husband, even the authorized person at the dealer was unable to have access to the safety futures. The gentlemen stated that even him could not have access to the settings to change anything. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Upon driving the Hyundai Venue the lane assistance feature would repeatedly sound an alert that the car was drifting out of the lane and proceed to yank the wheel in order to keep the car inside the lane. When driving the vehicle on the highway this alarm and wheel pulling was constant, especially in any form of crosswinds, it made the car feel almost impossible to control and terrified my child that was in the car with me. After shutting the lane assistance feature off the course correction that lane assistance was trying to achieve transferred to myself as the driver to manually course correct the car. In order to keep the car inside a lane on the highway I must stay around 50-55mph with a tight grip on the wheel making constant corrections and even then it still feels unsafe as it tries to pull. I contacted two different Hyundai dealerships that said to me it is a design issue as well as them stating the lane assistance feature was a common complaint due to the yanking of the wheel and they advised me to shut it off. My husband brought it to a dealership for a test drive when he demonstrated the car pulling inches out of the lane and his struggle to control it, however since there was not a physical defect the dealership could not help us. I contacted Hyundai corporate and spoke with three different people who said to follow the advice about the lane assistance but since there is not physical defect that nothing can be done. My family and I are left with a car we feel unsafe in and I fear an accident is just a matter of time.