2012 Hyundai Veloster

The contact owns a 2012 Hyundai Veloster. The contact stated that while shifting into gear, the vehicle failed to move. Upon starting the vehicle, the vehicle was fluttering. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who informed the contact that the repair parts were on backorder. The contact received notification of NHTSA Campaign Number: 23V132000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 83,000. Parts distribution disconnect.

I am writing to formally file a complaint against Hyundai USA regarding the engine damage, defect caused by connecting rod bearing failure that I am experiencing with my 2012 Hyundai Veloster. Hyundai is fully aware that countless owners have experience the same issues and have sent letters detailing the problems. I have always choose a Hyundai affiliated dealership to have all my services and repairs done. It has always been more expensive, but I wanted my vehicle to be in good shape and believed that I would receive the best services through them. The problems with my vehicle started in late 2019 or early 2020 when I was driving with my family on the highway. It felt as if the car was about to fall to a sudden stop, and the speed suddenly started decreasing, and eventually the vehicle couldn’t go over 60 miles/ hour and dropping even lower. That problem created a safety hazard to me and my family since we were driving on the highway and were hundreds of miles away from our destination. After months of not being able to drive the car and having the same problems, I took the vehicle back to the dealer’s service center and had paid them to have some repairs done. However, after a few days, the same issue started again, and had to get it repaired again. The same problems persisted, and after consulting with the technicians, I was told that the dealer had contacted Hyundai and that it is a manufacturing defect and Hyundai needs to change the engine since all the many repairs that had been done but did not solve the known issues. They had reassured me that because I have always kept with regular maintains of my vehicle through the affiliated Hyundai dealers and should have no problems getting the engine replaced. The engine still has not been replaced, all the while I am still paying car insurance on the vehicle. I have bled enough money on a vehicle that I am not be able to drive. I shouldn't have to pay Hyundai close to $5,000 for their defected engine.

- The steering feels sticky and has "play" when trying to stay centered on the road. It is most notable on straight freeways at higher speeds (60 - 75 MPH). - The safety issue is driver control and risk to driver, riders and other vehicle/drivers. The steering needs constant attention and adjustment. - The dealer confirmed its existing the first time and Hyundai eventually repaired it in 2019. The issue returned in 2021 and 2022 and the dealer confirmed it again on December 13, 2022, but Hyundai warranty declined to repair. - No other action has been initiated to review the issue with my call. A simple google search and visiting Hyundai owner forum websites show that many drivers/owners experience similar issues and do not know that it's a much larger issue or potential flaw in the steering design. - I'm not aware of any car computer codes associated with the issue. The car has been documented with Chico Hyundai multiple times, so they would have that information. - FYI, this is the second occurrence, Hyundai eventually agreed to replace the steering column in 2019 after multiple visits to dealer and elevating my concern. I understand Hyundai eventually issued a service bulletin for a fix for other Hyundai owners with similar complaints. Unfortunately, after the steering column was replaced, the issue has returned. Efforts to get Hyundai to repair the re-occurring issue have failed. -While I can simply sell the car to an un-suspecting party, it seems wrong not to try to bring up the issue to you.

There is an issue with this vehicle's panoramic sunroof and lift-gate windows spontaneously exploding while traveling. These incidents occur within 3 weeks of each other. The first incident occurred on Nov 28th with my liftgate glass shattering on its own while traveling with my dog on the interstate. I was maintaining a speed of 70 mph and just made a lane change. It was just an unexpected loud crunch sound, and while checking the rearview mirror; I noticed my window was shattered. I pulled over to check my vehicle, and no point of contact would have indicated something smashed into it. I had to safely leave the interstate to return home with this unstable glass that was falling apart into my vehicle. There was absolutely nothing that cause that glass to shatter, it just exploded on its own. The second incident occurred on Dec 15th with me once again traveling on the interstate with my pet after making a lane change my sunroof just exploded and glass shards just start pouring into my vehicle on top of me and my pet. Again, nothing fell onto my vehicle. the sunroof just exploded. I had to exit the interstate and drive all the way home with glass EVERYWHERE. I had glass in my hair, on my face, and falling inside of my clothes, and I had to sit on the glass shards piled up in my seat. When I returned home, I had tiny microabrasion scratches over my exposed skin. The panel that holds up the glass came off and fell when I just exited the car. I will be contacting my vehicle manufacturer to find out why the heck this happened and hopefully something will be done about this. Luckily, I was not shaken up enough to lose control of my vehicle when these incidents occur. I'm now afraid to drive my vehicle. After all, I only have the bottom half of my sunroof left and I'm worried this will happen again, and that glass is the only one left protecting the interior of my car from the elements.

I got a routine oil change at an old change place and then needed another one 2 1/2 weeks later. The employees at the shop informed me that my vehicle was burning through the oil extremely fast and that the oil dipstick was bare when they checked the oil level. They checked for leaks and found none. The very next day I started hearing a clicking noise coming from the engine and the check engine light was on. I took the vehicle to Autozone in order to run diagnostics on the vehicle to find the problem. The employee there said it was the knock sensor informing us that something is wrong with the engine. I then took the vehicle to a mechanic to see if the problem could be alleviated. The mechanic informed me that there was nothing he could do because of the manufacturing defects of this specific engine. He informed me of a number of filed complaints about this specific engine and it having the same exact problems. The mechanic also informed me that I should immediately stop driving the vehicle because the engine knocking and there is an extremely high risk of it blowing up. I had no idea this engine would do that and have been taking care of the vehicle through routine maintenance since I purchased the vehicle.

On 08/17/2022, we had to have the car towed to the dealer for a very concerning issue. My son was driving down a major highway (middle lane) and as he attempted to accelerate, the car was not responding. It was like the car went into neutral and the rpms went up, but there was absolutely no acceleration. It was scary as he had traffic all around him and needed to get over to the breakdown lane. He finally got over and the car would not move forward or reverse. The check engine light also came on, so we had the car towed once again to the dealer. Once there, they looked it over and said it needed a new MAP SENSOR. They also stated that they thought the problem was with the DCT CONTROL MODULE. They said that they needed to do a RETEST of the DCT CONTROL MODULE and followed through with that. When I went to pick up the vehicle, I was told that the car was working properly, but they couldn’t be sure that it wouldn’t happen again. If the same thing happened again then they would need to replace the DCT CONTROL MODULE. After paying $800 to have my car fixed, I didn’t feel very hopeful. It makes you pretty anxious to drive a car that just loses power out of nowhere. Under normal conditions, losing acceleration on a major highway could severely affect the driver’s ability to control the vehicle and maintain a safe speed in traffic. This could cause a major accident. Here we go again. On 09/23/2022, my son was driving down the highway when he suddenly lost power again. The same scenario played out once again, only this time he didn’t have much room to pull over. He was forced to pull over in an accident-prone area of 77 South with a cement barrier next to him. Soon, he saw police lights behind him. The police officer was very concerned with getting the car towed quickly and showed my son the skid marks on the pavement from a previous accident. Now the dealer is saying its the transmission and transmission control module. This car is very unsafe to drive.

The contact owns a 2012 Hyundai Veloster. The contact stated he noticed that the check engine warning light was illuminated. The vehicle was taken to the dealer and a software update was performed and a piston test was performed and no failure was found. The contact stated on another occasion he heard an abnormal sawing sound coming from the vehicle. The manufacturer was not contacted. The failure mileage was 180,200.