ON 5/19/13 I PURCHASED 4 NEW GOOD YEAR ASSURANCE FUEL MAX TIRES. AFTER DRIVING LESS THAN 5,000 MILES ON THE TIRES MY TIRE PRESSURE LIGHT CAME ON 3 TIMES, &WHEN I CHECKED THEM, ALL 4 HAD GONE LOW (BY 5-7LBS OF PRESSURE EACH TIME) . AFTER THE 3RD TIME OF THIS HAPPENING, IN LESS THAN 6 MONTHS OF PURCHASE, I DECIDED TO SEARCH ONLI…
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ON 5/19/13 I PURCHASED 4 NEW GOOD YEAR ASSURANCE FUEL MAX TIRES. AFTER DRIVING LESS THAN 5,000 MILES ON THE TIRES MY TIRE PRESSURE LIGHT CAME ON 3 TIMES, &WHEN I CHECKED THEM, ALL 4 HAD GONE LOW (BY 5-7LBS OF PRESSURE EACH TIME) . AFTER THE 3RD TIME OF THIS HAPPENING, IN LESS THAN 6 MONTHS OF PURCHASE, I DECIDED TO SEARCH ONLINE TO SEE IF ANYONE ELSE WAS HAVING SIMILAR PROBLEMS WITH THESE TIES. THE RESULTS WERE SCARY; I FOUND DOZENS AND DOZENS OF BLOGS & REVIEWS STATING THESE TIRES WERE SLOWLY LOOSING AIR, BUBBLING &/OR BURSTING. MOST STATED CRACKS WERE FOUND ON THE SIDEWALL INSIDE THE TIRE, CAUSING PRESSURE TO GO LOW. AFTER SEEING THESE RESULTS, I WENT OUTSIDE AND INSPECTED MY TIRES MORE CLOSELY, AND THE FRONT DRIVER SIDE HAD A SMALL BUBBLE IN IT. I IMMEDIATELY TOOK IT BACK TO GOOD YEAR AND WAS TOLD THAT THE BUBBLE WAS A ROAD HAZARD ISSUE CAUSE BY HITTING A POT HOLE (AND THIS WAS BEFORE ANYONE EVEN TOOK THE TIRE OFF TO INSPECT IT). I ASKED WHY ALL 4 TIRES HAVE BEEN SLOWLY LOOSING AIR, AND THEIR REPLY WAS "THAT IS ODD, THAT DOESN'T USUALLY HAPPEN LIKE THAT." BASED ON MY FINDINGS FROM THE INTERNET, I ASKED THEM TO INSPECT THE INTERNAL SIDEWALLS OF THE TIRES, JUST TO MAKE SURE THERE WERE NO CRACKS THAT COULD BE CAUSING THE SLOW AIR LEAKS. I OPENED A FILE WITH GY'S CUSTOMER SERVICE AND THEY ASKED THE STORE TO INSPECT THE INSIDE OF ALL 4 TIRES, AND TO SEND THEM AN INSPECTION REPORT, BUT ALL THE TECH DID WAS SPRAY THE OUTSIDE OF THE TIRE TO CHECK FOR AIR BUBBLES/LEAKS (BUT DID NOT REMOVE THE TIRES TO CHECK THE INSIDE WALLS). THE TIRE WITH THE BUBBLE WAS REPLACED, BUT I WAS NOT ALLOWED TO KEEP THE TIRE TO HAVE IT INSPECTED. I WAS TOLD THE MANUFACTURER WOULD INSPECT IT, BUT THAT WILL TAKE SEVERAL WEEKS. I'M VERY CONCERNED WITH THE NUMBER OF REVIEWS/BLOGS ONLINE WITH THE SAME/SIMILAR COMPLAINTS ABOUT THESE TIRES, SO I AM FILING THIS COMPLAINT TO DOCUMENT MY EXPERIENCE WITH THEM. I'VE HAD MY CAR SINCE 2008 AND NEVER HAD ANY PROBLEMS WITH MY OLD TIRES. *TR
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