2019 Hyundai Sonata

My Hyundai is having oil consumption issues, Hyundai isn't stepping up and won't pay for my consumption test saying it's out of warranty, it's a 2019 with only 69895 miles on it. We are the second owner and there's been no maintenance done on this car for the year that we've owned it. We have all the oil change records and although we didn't start until January to regularly record the oil we were needing to put in we only get about 600 miles before we need to had 3/4 to 1 full quart. I know this is an issue that's been happening to numerous Hyundai owners and I'm reaching out as I feel something more needs to be done. I have a 2013 Sonata that had a recall on it and I got a full engine replacement on that at 135,000 miles. Is NHTSA looking at recognizing this as something that Hyundai needs to take ownership of? I apologize for rambling, but this is so frustrating. Thank you for your time, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The part in question is the oil pan. An oil leak was identified at the place where I get my oil changed. The service center at the dealership informed me that there was a crack in the oil pan due to overtightening of the drain plug. I am not sure how they made that connection. The risk of this oil leak could lead to engine failure if oil levels drop below a certain level. There were no warning lights or messages from the car about the oil leak.

What component or system failed or malfunctioned, and is it available for inspection upon request? Since april 2025 i’ve been having low oil readings in my vehicle despite regular oil changes I took it into the dealer since my vehicle was still under warranty, which they stated only one part was under warranty. I had to pay $800 after this was replaced. I started having engine light come on. This engine light when I paid a diagnostic fee I learned that the cylinder three was misfiring. It was suggested that I have an oil change and get the oil level checked again within a week. This was done and it was determined that it was burning too much oil. I submitted this to the insurance and was told that this was not covered that there must be another reason why this was not working the way it should. 3 weeks ago Then I was asked to replace the spark plugs and coils. These were replaced for an additional cost of approximately $300. After replacing this, the check engine light gave the same condition of third cylinder damage.. And the oil level continue to decrease The vehicle was left with the dealer for approximately 10 days. They stated that the engine needed to be cleaned due to possible carbon buildup for about $800 then they stated that the spark plugs and coils needed to be replaced with a specific brand and not the type that Was previously used. Then my vehicle was returned to me, performing sluggishly with the check engine light returning with the same condition of third cylinder misfire. An inspection is available. How was your safety put at risk? The possibility engine failure away from hom Has the problem been reproduced or confirmed by a dealer or independent service center? Yes twice Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes frequently over the last 2 months

I started the car and smoke came from the engine compartment I didnt think anything of it but the smoke keep getting worse . So I pulled over and open the hood to find fire come from on top of the Engine the flames got higher so I asked an local restaurant for an fire extinguisher I put it but know these cars this could of been an big problem if I had parked in the garage or park next to other cars or even if I keep driving . It would of not been good! By this time the Shelby Twp. fire dept showed up and sprayed more water on it.

Failed Component: Engine - Burnt Valve/ Snapped Piston/ Piston Scrapping Internally; available for inspection - Risk of safety: Car sputters/jerks upon acceleration, takes a long time to gain speed, STALLS when slowing or stopping, may or not start after stalling, violently shakes while driving - Problem has been confirmed by Hyundai dealer/repair - Component has not been inspected by the manufacturer, police, insurance representative; only Hyundai repair - Warning lamp, messages, and symptom PRIOR to failure, NO, after the failure, YES; check engine light and all symptoms listed above; all appeared approximately September 15, 2024. Since the purchase of the vehicle in January 2024, I have made complaint regarding the performance of the vehicle. Have had multiple oil changes/fill ups within the last 7 months, due to excessive oil consumption. Vehicle has had scheduled maintenance, several diagnostics, and too many trips to the dealership/repair for a 5 year old vehicle, with regular maintenance, and 3 owners. I have owned the vehicle for less than a year and I am UNABLE TO DRIVE IT DUE TO HYUNDAI STATING IT NEEDS A NEW ENGINE. It stalls when slowing and stopping, which it may or may not start back up - this happened a few times in the middle of traffic. It will not gain speed appropriately when moving from a complete stop, inhibiting me from keeping up with traffic. It shakes violently while accelerating, causing mishandling and ability to steer effectively.

In April of 2024 initially the car was under warranty. I took my vehicle to the Edmond Hyundai dealership to see why I kept having to put oil in the car in between oil changes. The dealership said iI needed an oil consumption test to determine if the loss of oil amount was excessive. They changed the oil and i drove it 1000 miles and returned it to the dealership. They said it was was around 1 quart low, which is acceptable and "normal". This isn't normal. I tried to get them to check the engine again and do other tests but they wouldn't. It is now October of 24' and I am still putting oil in between oil changes because the light comes on. I took the car back to the dealership on 10/19 and they said the only thing they could do is another consumption test to determine if the oil loss is excessive. I asked them to do a more thorough check of the engine and cited the previous time I brought the car in for the same issue that was not resolved. The mileage is now just over the warranty threshold, but they are still wanting me to pay for whatever service needs to be done to the vehicle, whether it's a combustion cleaning or a new engine. The safety of the car is of concern now and since this car is driven by the three drivers in the family, I do not want them put at a risk on the road if something fails because of oil loss and engine seize. Hyundai needs to be held accountable and honor warranty, safety, and service. The dealers need to help the customer and go above and beyond. The staff at Edmond Hyundai kept going back to the consumption test and all the steps they need to follow before they could send in a submission for doing a combustion cleaning when clearly there was an issue. I am beyond frustrated with the lack of concern for safety and customer satisfaction.

Around the 70,000 to 80,000 mile range, I began to notice that I needed more frequent oil changes. Additionally, when making turns, the oil pressure light would illuminate. I reported these concerns to the service manager, Steve Purvis, at Noblesville Hyundai, who advised that the light simply indicated the need for an oil change. Due to the ignorance of Steve Purvis, I took my vehicle to Hyundai of Carmel, where the issue was not addressed until I reached 97,000 miles. During this time, the valve covers were replaced twice, yet there were no active leaks, and the problem persisted. Hyundai subsequently denied my request for an oil consumption test to further diagnose the issue. I then took my vehicle to a different shop, where a mini oil consumption test revealed that my car burned over 2 quarts of oil from Friday to Monday. Additionally, my start/stop system has ceased functioning, preventing me from starting the vehicle. I have also noted that there are open recalls for Hyundai vehicles, yet my VIN is not recognized under these recalls. I have incurred significant expenses related to these ongoing issues. My safety has been put to risk because the oil can burn completely out and cause the car to break down in the middle of traffic like it has before. Hyundai dealership has confirmed the car has an oil burning issue, as well as an independent shop by the name of Auto Tech in Indianapolis. Auto Tech has also confirmed that the start/stop system is causing my car to not start. The oil pressure light is not consistent when my oil gets low. Some times it comes on, other times it does not.

The contact owns a 2019 Hyundai Sonata. The contact stated that after the vehicle was purchased, the vehicle was taken for an oil change. The contact stated that the very next day he checked the dipstick and became aware that there was no oil on the dipstick. There was no warning light illuminated. The dealer was called, and the contact was informed that there might be an oil consumption failure with the vehicle. The vehicle was taken to the dealer for an oil consumption test; however, the contact stated that he was not able to pay for the oil consumption test to be performed. The contact stated that the vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 118,000.