1998 Hyundai Sonata

MARCH 25, 2002 MY DRIVER SIDE WINDOW WOULD NOT CLOSE. I HAD PURCHASED AN EXTENDED SERVICE CONTRACT WHEN I PURCHASED THIS VEHICLE NEW IN 1998. I TOOK IT TO MY LOCAL DEALER, BURLINGTON AUTO MART, IN BURLINGTON, NJ, TO BE REPAIRED. I CHECKED MY CONTRACT AND THOUGHT THIS PART, 83403-34011 REGULATOR, WOULD BE COVERED. THEY SAID IT WASN'T. I CONTACTED THE HYUNDAI PROTECTION PLAN ADMINISTRATORS AT HYUNDAI MOTOR AMERICA IN FOUNTAIN VALLEY, CA AND RECEIVED A LETTER FROM DENISE LOWRIE, ADMIN. ASSURANCE PROD. DEPT., THAT SAID IT WASN'T COVERED. I WAS STILL IN THE PROCESS OF TRYING TO GET THIS PROBLEM STRAIGHTENED OUT WHEN ON JULY 19TH MY DRIVER SIDE FRONT WINDOW REGULATOR ALSO BROKE. I SPOKE TO JASON TAYLOR, ANOTHER ADMINISTRATOR IN THE ASSURANCE PROD. DEPT., WHO SAID HE GETS SEVERAL CALLS A WEEK QUESTIONING WHETHER THE WINDOW REGULATORS ON THE 1997 & 1998 SONATAS ARE COVERED UNDER THE PLAN. HE SAID THAT THE PLAN WAS CHANGED IN 1999 AND THE REGULATOR IS NOW CONSIDERED PART OF THE WINDOW MOTOR AND SO IT IS COVERED ON THE 1999 AND NEWER SONATAS. MY EXTENDED CONTRACT STATES THAT THE POWER WINDOW MOTORS AND GEARS ARE COVERED. THE WINDOW REGULATORS ARE NOT MENTIONED UNDER EXCLUSIONS. I DON'T KNOW IF YOU CAN LOOK INTO THIS MATTER, BUT I REALLY FEEL THAT THE REGULATOR PROBLEMS SHOULD BE EXAMINED, AS IT SOUNDS LIKE THERE ARE WAY TOO MANY REGULATORS FAILING IN THE 1997 & 1998 SONATAS.

I HAD JUST EXITED THE HIGHWAY (70MPH), PULLE OFF ONTO EXIT RAMP. WHEN I CAME TO THE STOP SIGN MY STEERING WHEEL "FREE SPUN" AND I LOST CONTROL OF THE VEHICLE. THE LEFT TIRE VEERED TO THE LEFT AND THE CAR SPUN. IF THIS HAD HAPPENED SECONDS BEFORE WE COULD HAVE BEEN DEAD. THE FRONT END HAD A SLIGHT VIBRATION A BIT BEFORE BUT WE DIDN'T THINK MUCH OF IT. HYUNDAI CLAIMS NO RESPONSIBILITY. I HAVE READ, ONLINE. OF PEOPLE WHO OWN THE SAME MAKE AND MODEL WHO HAVE EXPERIENCED "VIBRATION" IN THE FRONT END. I AM AT THIS POINT TRYING TO GET SOME COMPESATION. MY WIFE AND TWO DAUGHTERS WERE WITH ME AT THE TIME AND IT REALLY SCARED THEM.*AK

I BOUGHT THIS CAR USED FROM BUDGET CAR SALES, LESS THAN 3 MONTHS THE ORIGINAL TRANSMISSION WENT OUT, EARNHARDTS REPLACED WITH A SO CALLED REBUILT ONE, LESS THAN TWO YEARS ON THIS TRANSMISSION AND IT WENT OUT. AT THE TIME OF THE FIRST FAILURE THE MILAGE WAS ABOUT 27,700, WHEN EARNHARDT'S REPLACED THE TRANSMISSION THEY DID IT WITH A REBUILT ONE. THE SERVICE AGENT SAID AT THE TIME THAT I DROVE IT OFF THE LOT THE GUARANTEE WOULD BE 5 YEARS OR 60,000 MILES AND WHEN IT WENT OUT IT HAD AROUND 42,200 MILES ON IT. WHEN I HAD THE TRANSMISSION CHECKED, THERE WAS METAL SHAVINGS IN THE PAN. SO I HAD THE CAR TOWED TO COTTMANS TRANSMISSION IN MESA, AZ. WHERE IT SITS BECAUSE I DIDN'T DO ANYTHING TO THIS TRANSMISSION. IT IS A FAULTY REBUILT TRANSMISSION THAT WAS PUT INTO THE CAR. I FEEL I SHOULDN'T HAVE TO PAY FOR A LOUSY REBUILT ONE ANYWAY. ACCORDING TO THE TSB'S THERE HAVE BEEN THREE DIFFERENT ITEMS LISTED ON THE TRANSMISSION AND I HAVEN'T RECEIVED ANYTHING FROM HYUNDAI. THERE WAS NO NOTIFICATION FROM THEM AT ALL. THIS IS MY ONLY CAR AND I AM A SINGLE MOM. I NEED THIS CAR FOR WORK. THERE NEEDS TO BE A SOLUTION TO THIS PROBLEM. I HADN'T EVEN OWNED THIS CAR FOR LESS THAN 2 YRS. AND I DON'T UNDERSTAND WHY IT NEEDS A 3RD TRANSMISSION. THERE DEFINITELY IS A PROBLEM AND HYUNDAI AND EARNHARDT DOESN'T WANT; TO TAKE RESPONSIBILITY BUT YET THEY WANT TO TAKE MY MONEY FOR WHICH I DON'T HAVE. I CAN'T EVEN FIND A CONSUMER ADDRESS FOR THEM ON THE INTERNET. THANK-YOU FOR LOOKING INTO THIS. *AK